June 21, 2017
Very nice relaxing resort with many amenities and a helpful staff.
June 20, 2017
Great Customer Service
I am vegan and gluten free. The hotel concierge and staff in the restaurants did their best to meet my needs. I also received texts from the guest services staff daily to make sure my stay was going well. The one thing that can't be changed due to high demand at this time of year is check in/check out times. I also found out that if your mattress really isn't comfortable, the staff will take steps to make sure you get a better night's sleep. The customer service exceeded my expectations.
June 11, 2017
Room and location nice. Lost reservation. Keys to room not working. Long waits for service and resolution.
May 29, 2017
We loved the room and the view. The grounds are absolutely beautiful. Our favorite part was the spa on site. We had a very relaxing fantastic girls weekend away.
June 4, 2017
Perfect mini trip
Fab room, pool area and hotel itself! Suits ayoung couple or a family! Would recommend to anyone. Staff very helpful! 10am a bit of a pain other than that no complaints.
May 29, 2017
We had a great stay at the Holiday Inn up in Lake Geneva. I would stay here again because of the great location and price. We also used all of the Grad Geneva's amenities. The only complaints were the hot tub was colder than the pool.
May 21, 2017
Night away from home
I enjoyed the room but I didnt enjoy how the bill was handled anytime I had question they didnt have answer because they only manage the property. I was charged twice and still a week later have not been refunded. Next time I will stay at the grand resort which is on location
May 17, 2017
Nice view of the golf course from the balcony . Grounds are very well manicured. Nice to walk around
May 14, 2017
Beautiful and peaceful setting. The staff were pleasant and the accommodations were great. With regard to the room, would have had the living room by the front door and bedroom in the back but other than that it was great.
May 7, 2017
The hotel was great with all around service and friendliness. All the restaurants and bars were good and the life music was very relaxing. To be able to sit by the fireplace have a drink and listen to the piano player was very good.