Lake Geneva ResortRental Guest Reviews

Amazing family place

Everything was great beds were comfortable kid friendly everything was perfect for our 4th of July get away.

Great stay

I’ve been to this property twice and both times have been very satisfied.

Not true ihg experience

Zero platinum acknowledged. Zero platinum perks. This is a run down resort with a “look down upon the ihg member feel”. Needs updating and ihg training. Disappointed

Over priced and not worth it

Definitely overpriced and not many attractions. If your on business or a getaway as adults you might like it but I definitely won't bring my kids back here. They were bored!

Good resort value

Vacation Club is a good way to get the benefits of Grand Geneva Resort at an affordable price. Rooms are very nice. If you are staying for more than a day, bring your own shampoo. It is a resort where you provide your own supplies, not a hotel room with full service. Good value and convenient to all Lake Geneva activities.

Poor service at Lake Geneva

Although we showed up at 3 pm, the front staff did not make us feel welcome. They told us they would text us when our room would be available. At 4 pm I still had not heard from them so I texted them. Finally, around 430 pm the text came to me. 5 minutes later, we were unsuccessful in using our key card at the pool area. After checking in to our room, we were able to use the pool. We were not allowed an extended checkout and had to depart at 10 am.

Resort wonderful, staff could improve

The Hotel has comfortable rooms and great amenities. Check in time is late in the day (4pm) and checkout is early (10am). Our room still wasn't ready at check in by 4pm. The staff didn't seem to care. In short not a great hotel for a one night stay (like we did this time) but multiple nights has a lot to offer. We will be back in the future when we can stay more than one night.

Golf course

Next to one of the best golf courses I have played

Nice property for quick getaway

Nice villa, lots of amenities, very friendly staff. Perfect location for quick weekend getaway. Bed was a little hard, but overall a great experience.

just okay

Our stay was a Thursday-Saturday for a wedding on the property. Check-in was average, I had to ask about using the Grand Geneva Resort amenities, like where things were located even though when we were checking in she specifically asked if this was our first time at the resort. Our villa was on the first floor, which was perfect but we were close to the elevator which you could hear going off at all hours(which is a specific room preference on the reservation). A couple of other cons during our stay were the set up of the room, the door opens directly into the main bedroom, which was strange and inconvenient for people in our party that wanted to sleep in versus those who wanted to get up and go early. We had to call down for extra towels, the room only had 2 sets when we arrived even though our reservation had 4 people in the room. The "blackout blinds" are definitely not, the curtains in the main living area were but the ones in the bedroom weren't. Daily room service is available at a cost, but I found that out while reading the paperwork I was handed at check-in, I'm fine not having my bed made daily but having the trash taken away would have been nice and this was also not mentioned at check-in. And then we realized once we had unpacked that we had been put into an accessible room(shower and all), which I didn't need nor request and my entire family felt terrible when we saw another family pull up directly in front of our unit and unload someone in a wheelchair. Pros- the room was clean when we arrived. Overall it was just an average stay and I don't think I would return.