Lake Geneva ResortRental Guest Reviews

Family Weekend

Overall our stay was satisfactory - when I booked I asked if there was a pool available. The representative told me there was water park included so we booked for that reason. After we checked in we found out the cost is $30.00 per person to the water park - even for our 18 month granddaughter. Disappointment for sure. The water park is NOT included in the cost - only the hotel pool which we had to walk to - outside from one building to another. They also would not grant a later check out as we were told the room needed to be cleaned right away. The check in was a hassle as well - Will be much careful next time.

snow retreat

We went for snow festival and the hotel was not very clean. The bathtub was clogged and dirt on floor. We went for dinner and sent my steak back 2 times and still couldn't get it right. We will not stay here again.

Great Stay in Lake Geneva

My wife and I enjoyed our stay at the Holiday Inn for Lake Geneva Winterfest.

Unexpected Size and Amenities

Room size was great, kitchen and living room with balcony lend itself nicely to a longer stay.

None

Expected more from this property. Was never greeted as IHG Spire Elite or even as an IHG guest. She seemed very annoyed she was checking me in/doing her job. Hotel didn’t even attempt to meet my stay preferences. Very disappointed in this stay.

Poor Experience

As an IHG Spire Elite guest I travel frequently for business and pleasure and always stay at IHG hotels. This was by far the worst experience I've ever had. We booked this room 4 months in advance and as always request an upper floor room. Upon check in I was booked into a lower level unit and told everything else was sold out, even though housekeeping told me this was not the case. My wife and I were woken up several times throughout the night by people above us running around and being very loud. Our breakfast order was incorrect. Housekeeping never cleaned our room during the 2 day stay. We are not picky travelers and usually do not complain but this experience has warranted a bad review. If you have other options in the Lake Geneva area do yourself a favor and look elsewhere.

Great Property

Great Property with beautiful well appointed rooms.

Amazing resort but missing details

resort is beautiful and amazing food. just was disappointed with the fact that had a room request need and due to the fact that the actual check in is not the same group that can make modifications to the room. was difficult. I would recommend actually staying at the Geneva Resort rather than Holiday Inn.

Property great rooms not so much

The Holiday Inn Vacation Club at Grand Geneva allows guests to utilize The Grand Geneva facilities which is a plus. However, I don't think I've ever stayed in a place where the walls were so thin. You could actually hear conversations of the people in the room next to us. The Villa was not overwhelmingly clean, the bed was uncomfortable .

Great Resort

Amazing resort and vacation club suite is great. Full kitchen, living room with cozy fireplace, hot tub, extra sink in hot tub area and isolated bath room. Perfect.