June 28, 2016
Kolin, one of the valets was friendly and very helpful in answering our questions. breakfast Hostess on 6/28. when I asked where I could get coffee, went and got it and delivered it to me quickly.
June 13, 2016
Enjoyed the resort fully - nice outdoor pool, very courteous staff members, clean room, gas grills available and well taken care of. On the grounds of Grand Geneva, which offered multiple avenues of entertainment/dining.
June 13, 2016
this is not a holiday inn we are used to
never saw anybody from holiday inn. grand Geneva manages this building for them on their property.. any questions I asked I was told to ask holiday inn. beautifull grounds..holiday inn should get rid of this place. go to a holiday inn express and is better then this place. can hear people talk normal in next room. will find someplace else next time I go to lake Geneva. never was told this was not a hotel. this is a condo . if that's what you want fine. had trouble finding the place. no signage. found building by driving around. then found out you had to go to grand Geneva to check in. that place is nice.
May 9, 2016
First and last time we will use Holiday Inn club vacation. Could not check in until 4:20. Windows and furniture had white drips. Ice maker did not work. Poor TV service. Unpleasant odor first few hours.
May 1, 2016
The staff at the Lobby Bar was terrific. The female bartender was very nice and gave us good directions on a few spots we wanted to visit. At night we visited the main Bar, the music was great and the service was terrific. Good job.
April 11, 2016
Beautiful place. Great place to get away for a long weekend. Very comfortable. Rooms are beautiful and spacious. I've stayed here before and will again. Lots to do without even leaving the resort. The food in all restaurants is fabulous.
March 29, 2016
A "Grand" Place to Stay!
The Grand Geneva is a wonderful place to relax, or if you are like me, enjoy a "fitness experience." The HI Club Vacation condos are a great way to stay there, as they are more private compared to staying at the main lodge, they include a full kitchen and laundry facilities for longer stays and your own "healthy cooking." It includes access to the Grand's Well Center where you can lift weights, enjoy cardio machines, attend classes at no extra charge, swim in a beautiful wellness lap pool, enjoy steam, sauna, Jacuzzi, and relaxation area in the locker room, or enjoy coffee in the sitting area. Other property amenities include outdoor pools (at the condos and main lodge), horseback riding, golf, cross-country and downhill skiing, restaurants, and lounges. They are glad to pick you up in their trolley and take you from place to place on the property too. I stay there every year and love it!
March 25, 2016
Very disappointed !
check in was wait wait wait,room service food was cold on all 3 of my requests,when i finished up at customer they wouldnt let me out my reservation -still charged me for 1 more night-Thanks ihg......when i went to check out had to wait 45 minutes and then my reciept was still wrong...will never come back to this property again and would not recommend it.
March 17, 2016
Hard to find Resort but nice rooms
This resort is hidden in the woods and was hard to find (there were 3 of us colleagues driving separately and all had trouble!). They do not offer the 500 Points for Spire Elite members or else. The same check in desk serves 4 different hotels, a bit convoluted... Otherwise the rooms are nice with all amenities and even a fire place, a balcony, etc. Now that I know how where it is, I might return.
March 15, 2016
The best of both worlds
The Grand Geneva property offers a great vacation experience, beautiful rooms with a view, and the convenience of the Grand Geneva Lodge just around the corner. One can cook at home or head our for a fine drink and delicious meal -- all within walking distance. I am actually heading back in April I enjoyed it so much.