Lake Geneva ResortRental Guest Reviews

Representative needs training

The Grand Geneva is absolutely beautiful. The grounds, the atmosphere, the general vibe; especially around the holidays. As a Spire Elite member we are not new to the Vacation Club, and have stayed at Orange Lake in Florida numerous times as well. For whatever reason, the Holiday Inn Club at Grand Geneva cannot seem to get a grasp on hospitality. The representative is exceptionally unprofessional, condescending, and abrasive. We come as a large group every year for the New Year celebrations. On average, there's a group of about 20 of us. Every year we follow the guidelines of the hospitality industry. We call IHG, put the request in with the representative directly at the Grand, and arrive early to request in person. Every single year we are disappointed. It is not the expectation that the rooms will be adjoining, or even on the same floor. However, there are multiple large buildings and our group was scattered all about; unacceptable in below degree temperatures. The request to have rooms closer was denied. In attempting to gain clarification as to how to prevent this in the future, the representative was the least bit accommodating. Instead, she deflected, blamed others, and scolded us. At one point, She literally stated, “we go through this every year". If you're acknowledging that this occurs every year, why won't you work with us to rectify the situation or at least prevent it in the future? We spend thousands of dollars each year on the rooms, dinner, cocktails, skiing, etc. Do better IHG, you are literally pushing loyal guests away.

excellent holiday activities in the resort

The resort created a wonderful holiday atmosphere. Everything was there except for the snow which came the next day.

Joefejes24 Travel

Great experience Had a great time skiing was great The Front Desk needs help and better Training for IHG members

Excellent Stay

This place was very convenient for all ages. They had plenty of amenities and activities for all ages. The room was nice and well equipped.

Almost everything is great..

My only complains are: 1) Toiletries - Honestly, the quality of toiletries provided is rather atrocious. The moisturizer doesn't moisturize and the soap leaves an incredibly oily feel on the skin. Not a big deal for a one-time trip, but I stay here a lot. 2) Water - There's something off about the water. It tastes weird and doesn't feel right. I bring a filter with me now because of that. Not ideal - if the property would consider adding either a tap filtration unit or into the fridge, that'd be ideal. Overall, though, really nice facility and amenities. Great for a business traveler too.

Excellent Getaway

Enjoyed the ability to lounge about in the room and sitting area.

Not all resort rooms are same

Be aware that there are multiple buildings, and the better rooms are located in buildings 500

Awesome room, but amenities arent convienent

The room was awesome. The fireplace really warmed up the room on a chilly fall night. My only complaint is that you either have to drive or take the trolley to get to the main hotel with all the restaurants. The trolley didnt seem to make much sense since i could get there quicker by driving and not having to wait up to 20 minutes for the trolley.

Great Amenities

I was pleasantly surprised by all there is to do at the resort. I did not expect too much since it is now cold outside. There were so many activities that i had to take naps each day to make sure i was well rested to take part in as much as i could. Fabulous vacation. The only issue was upon arrival. We did not know we had to check in at the Grand Geneva resort. It would have been helpful to have this information prior to our arrival.

Fair But Will Not Return

My overall stay at this resort was fair. While the room was decent, I did not like that the bedroom was the first room I walked in to. In addition, the tub was stained and the mattress was worn out and not very comfortable to sleep on. The refrigerator was also quite noisy. I must not forget to mention that the public elevator to my floor was rickety and you still walk outside until you enter your room. The building I stayed in did not block the cold and outside wind until I entered my room. The positives of the room was the balcony view of the golf course, the fire place, and the television channels were clear.