Lake Geneva ResortRental Guest Reviews

Customer service lacking a bit

Overall my husband and I enjoyed our 1 night stay and would probably return. We stayed in building 5 on the 4th floor and really enjoyed our room and the view. We didn't use all the amenities but the room offered full kitchen, washer/ dryer. I did notice we had one of the smaller rooms, no fireplace and no Jacuzzi tub but for our 1 night stay in the summer it wasn't necessary. We still enjoyed being on the 4th floor. My few complaints have to do with the customer service and I know it's because the property is managed by the Grand Geneva. I have stayed at the actual Grand Geneva before and had the same types of issues with their "friendliness". 1) I am a Platinum member and there was no recognition or welcome amenity offered. I have not stayed at a Holiday Inn Club before so maybe that's normal 2) I couldn't get a copy of my bill. Which I wanted because I do have questions about a refund that I am owed. When I originally booked the room, the rates were higher but I knew it was towards end of summer so I just wanted to book the room. I checked last week and the rates had dropped so I changed our rate to a lower one with bonus points. The difference in the rates was about $25 but since I put down a "deposit" of 1 night when I booked the room I have already paid the additional money. The front desk had no idea when I should expect that refund. Overall, we really enjoyed our room and would probably return knowing what you have to deal with at the front desk to check in. You are not staying at the Grand Geneva and they make you aware of that, but honestly the room we had was much much nicer than the room we had when we actually stayed with the Grand Geneva so I would choose the Holiday Inn over them anytime.

Awesome property

Awesome time at the Grand Lake Geneva! Great service!

リゾート

Lake Genevaにあるが開放的な雰囲気で日常を忘れさせてくれる感じが気に入った。特に部屋が広くのびのびと過ごすことが出来た。

Great room layout.

Room was big and clean upon arrival. Bed was comfortable, and overall, it was a great resort to stay at. Only a few minutes from center of town.

service

it was challenging that there was no housekeeping service

Amazing vacation resort

Home away from home. So peaceful and relaxing. The Jacuzzi was what I was looking for. Exactly what I needed to take the aches and pains away.

Spacious room. Wonderful amenities

This is a beautiful location. Lots of activities on site and nearby. I just wish there were stairs and a walking path connecting the Holiday Inn lodging to the main Grand Geneva Resort and Spa. This would eliminate waiting for the trolley or driving my own car.

FIRST TIME VISTORS

What a pleasant surprise. Booked into Lake Geneva on line. Never been to this area before. Only knew we had a 1 bedroom, full kitchen unit. We were in a "newer" building and everything in the unit was modern, up to date and comfortable. We did extend 1 more day/night with no problem. We loved that golf was on the property and excellent restaurants. We will be back!

Amazing experience

The villas were very spacious and luxurious. The kitchen had everything you need to feel like a real home. The benefits of staying at the Grand Resort extended to the Holiday Inn and we were able to take advantage of these benefits. There were many activities at the Grand Resort and led to a very relaxing experience. The area is a bit spread out so you either have to drive or take a trolley to each of their facilities. Overall, it was a great place to relax and recharge.

Dirty rooms

First of all I got to LG around 130ish room was not ready and the hotel was not granting early check in or late check out. I asked if there was a mother's room or a family where I could pump and front desk simply said no. Not I'm sorry let me see what we can do for you ; sorry we don't etc. basically felt like she said "oh well". We requested extra towels , pillows and bedding and none of it was there upon arrival. The toilet has a dark ring onthe perimeter of the bowl(GROSS). When toilet was used the water began to overflow. Took the engineer over 30 min to arrive. Dirty Q-tips were found near sink. Overall a terrible experience. You pride yourself in cleanliness not allowing your guests to check in early bcuz you make sure rooms are impeccable we'll need to work alittle harder.