Lake Geneva ResortRental Guest Reviews

Great stay for the money

My family of three (two adults and one toddler) enjoyed our stay very much. They had a toddler pool that was perfect for her size. My husband also enjoyed the hot tub and the regular pool was a good size. The water was kept at a good temperature and the pool always had people, but it never seemed overcrowded. The kitchenette was set up with pretty much everything you would need for a several day stay including a new sink sponge, dish soap, and a drying rack. The ice maker worked as well and a blender was provided. The stacked washer and dryer unit in the bathroom worked well and three individual tide packets were provided. My husband played the Brute course and loved it and thought it was extremely well maintained. Cons: Danpatch stables could use a sprucing up and some of the animals water dishes looked moldy. The playground could as well, it definitely needs new mulching and some weeding. The layout in our room could have been better, it was a separate bedroom, but you entered through the bedroom and had to walk through it to get to the living room. Also, our bathroom door was difficult to shut, you had to use your body and shoulder if you wanted it to shut completely. Overall though it was a good value for the money and my family and I had a very pleasant family friendly trip.

Worth the Trip

Great place to visit for young and old alike. People with kids, or no kids. There is plenty to do in the area.

Nice spacious room, mattress poor

Our room was very clean with a lovely view and a lot of Space. The mattress though was very uncomfortable but that may just be personal Preference. Be warned, even if they tell you at the front desk that late checkout is possible, I was told later that it is not policy to ever allow it. Would have been nice to know up front. We had a one bedroom - large king bed, jacuzzi bath, walk in shower, full kitchen, living room with fireplace, and patio overlooking the golf Course. Very nice place.

Nice resort

Very nice relaxing resort with many amenities and a helpful staff.

Great Customer Service

I am vegan and gluten free. The hotel concierge and staff in the restaurants did their best to meet my needs. I also received texts from the guest services staff daily to make sure my stay was going well. The one thing that can't be changed due to high demand at this time of year is check in/check out times. I also found out that if your mattress really isn't comfortable, the staff will take steps to make sure you get a better night's sleep. The customer service exceeded my expectations.

Major inconvenience

Room and location nice. Lost reservation. Keys to room not working. Long waits for service and resolution.

Fantastic!

We loved the room and the view. The grounds are absolutely beautiful. Our favorite part was the spa on site. We had a very relaxing fantastic girls weekend away.

Perfect mini trip

Fab room, pool area and hotel itself! Suits ayoung couple or a family! Would recommend to anyone. Staff very helpful! 10am a bit of a pain other than that no complaints.

Good Stay

We had a great stay at the Holiday Inn up in Lake Geneva. I would stay here again because of the great location and price. We also used all of the Grad Geneva's amenities. The only complaints were the hot tub was colder than the pool.

Night away from home

I enjoyed the room but I didnt enjoy how the bill was handled anytime I had question they didnt have answer because they only manage the property. I was charged twice and still a week later have not been refunded. Next time I will stay at the grand resort which is on location