January 17, 2016
Work is needed here
As a longtime IHG patron I expect a certain quality from the IHG brand. I would not say that this property delivered. Prior to my arrival I received an email detailing my reservation and giving instructions for registration. We were checked in by Sue at the registration desk upon our arrival. I was not greeted as an IHG rewards member and any additional benefits were not discussed. However, she did ask if we had any plans during our stay and offered a map and information pamphlets detailing areas of interest and activities on the resort. Upon arriving in our room I immediately noticed the door led directly into the bedroom. The window a foot or two from the side of the bed faced the parking lot and other patrons passed by on the way to and from their rooms. Imagine how loud they were at 2 in the morning when they returned from a night of drinking. The odd layout aside the decor of the suite was nice and supplies were well stocked (toilet paper, tissue, dishes, cookware, flatware, glassware, etc). I really enjoyed the fireplace in the living room area. The noise from the room next door was loud on and off throughout the day and evening and could be heard clearly through the connecting door. I did not notify staff because it was intermittent but it did necessitate my closing the door to the bedroom to alleviate the noise. The mattress was uncomfortable and my husband and I woke up then next morning with sore lower backs. The mattress was too firm. Between the noise and discomfort it was not the restful weekend away that we were looking for. As previously stated the cleanliness of the tub left much to be desired. I actually went to the Walgreen down the road and spray it down with lysol. The towels were hard and scratchy as well. A little fabric softener or white vinegar goes a long way. Overall, the stay was not terrible. I believe the resort offered quite a few amenities and would be great in the warmer months because most of your time would be spent outdoors. However, I would not recommend it in the winter. Also, the cleaning staff should run the jets with cleaning solution after each patron.
January 1, 2016
Nice place to stay but dated food and resort services
In general it was nice and the kids had fun The food service menu was dated and food was stale and not worth ordering. The pool changing areas are small and dated and although the place was filled with kids the music was more geared to a elderly crowd. The Grand Geneva staff was great however the IHG person never materialized either through phone messages or I person at the front desk. The Computer business center was two screens in the front desk area which you had to stand up to use, and there were charges for the printing of any items. Concierge staff nice but not strong about local area or computer savy.
January 3, 2016
The Holiday Inn Vacation Club Villas at the Grand Geneva are clean, roomy and comfortable. We had four adults and two toddlers and had plenty of room to spread out and enjoy the experience. The staff was friendly and helpful and there was plenty to do. Great place to visit.
December 13, 2015
Nice resort with great spa
Overall our stay was very good, their were some hiccups regarding our room but they were able to resolve issue. Make sure you book deluxe room as standard rooms are dumps. Spa is great!!!
November 15, 2015
Great Getaway Resort
Great Getaway Resort. Beautiful Area. Clean Rooms. Quiet Resort.
October 25, 2015
My stay at this hotel was very pleasant. I will be using this club again in the near future.
October 12, 2015
Early check out policy
When booking this hotel, make sure and find out the cancellation policy and/or early check out policy. I was there for business and finished a day early, so checked out a day early and found out they had already charged my card and could not credit me for the last night. Also if you just make your reservation at the front desk then you will not earn points with Holiday Inn. Make sure and call the 1-800 number to book your stay.
October 9, 2015
Very nice accomodations
Nice room with a great view. Friendly staff, very accommodating. Clean rooms.
October 11, 2015
Such a beautiful resort. The rooms made you feel so relaxed and pampered yet as comfortable as home.
October 9, 2015
I was disappointed in that there were no new towels each day and no bed service. It would have been nice to know this up front.