Lake Geneva ResortRental Guest Reviews

Poor customer service

I was completely dissatisfied with the customer service surrounding this vacation property as the 1-800 number and the front desk at check in (at another resort) had nothing to do with Holiday Inn and couldn't fix our problem. The 1-800 offered to let my sister charge my credit card when I hadn't authorized her to do so. We had two separate reservations and called 3 times in order to try to get the same room for that stay. When we finally got someone to help us, they did not extend the reservation to merge two existing reservations together and so we were locked out of our room at 10:30 at night with three tired and cold children. I will never stay here again and would highly recommend that you don't either.

Sisters' Weekend

Great fun in a great location. Beautiful setting. Peaceful. Would return

Find our where to check in before arriving.

Great Rooms. You have to check in a 1/4 mile away in a different building. The "Holiday Inn" manager arrives at 9 am so late checkouts are not an option unless you wake up and request one at 9.

Wonderful Honeymoon

-Wonderful people. Bar was fantastic. -Restaurants were expensive. Perhaps a percentage off if you are staying at the resort. -Would gladly come back and stay again. -Clean the bathrooms more throughly, please

Comfortable room though pushy and unfriendly staff

- Front desk did not alert us for the money held on our credit card in addition to the room rent - Staff was pushy for check out at 9 15 am even though check out time was 10 am

Great last minute weekend vacation

Had a wonderful time. Was able to reserve a room without using our points at a reasonable rate. Met our friends for dinner at Ristorante Briassago. Best service and experience ever!

Spring Break

Brought my daughter down for a short weekend waterpark getaway for spring break. Everything was very nice. The only complaint is wristbands purchased at the hotel do not transfer to the next day as they do if purchased at the waterpark itself.

Great stay...always

This is my "go-to" resort when visiting Lake Geneva. The entire resort is impeccable! The rooms are always consistent. Love it!

Lousy room

Room was a big disappointment. There was disturbing sound once in a while preventing good sleep. Sliding door was froze inside in the morning time etc.

Loved the Villa Type Room

The villa we stayed at was very clean, quiet and relaxing. My granddaughters really liked staying at the villa as well and had a really great time enjoying all the amenities that were available to us. It was also nice that there were two TV's in the villa, so the girls could watch what they wanted in the living room and I could watch what I wanted in the bedroom. Looking forward to going back in the summer for a girls weekend getaway.