Mount Ascutney ResortRental Guest Reviews

Fantastic

No complaints. 100% recommend. Can’t wait to try out other resorts, while planning our next trip here.

I want to LOVE this place so much... but

My wife and I booked our stay here at Mt. Ascutney as we called around in search of open pools as an amenity. The person who answered my questions via phone call was wonderful and advised, yes, it was open, and we would need to schedule time in the pool due to restrictions. PERFECT. We booked, immediately. We live just under 2 hours away in Northern VT, we have a 5 and 8yo who needed a break from the COVID shut in. We booked on a Sunday and scheduled our arrival for the next Saturday. We got to the hotel, were greeted by a lovely front desk individual -- I completed the paperwork and asked "So, can I schedule time for the pool now or later?" -- she advised "I'm sorry, the pool boiler had a fire, and its closed" -- I noted to her we had booked DUE TO THE POOL, and it was a very "customer service" like, "I'm sorry for the inconvenience". While I was completing the paperwork, another worker was on the phone with a customer who appeared to be having the same issue as myself, and she got off the phone and said to the worker at the desk "well, I told them they could either stay here or not stay here, that was their choice". (Yes, I work in customer service, I get it... but that's something you discuss in private after someone checking in is standing there listening to you.). The room, beautiful, the views, beautiful. It was hot as anything in the rooms, I don't blame the hotel for that, heat rises, we were on the 2nd floor, it is what it is. I opened the door to our deck, and a window and let cooler air circulate in. So - with that being said "Insulation" -- these are more like Condo's, so we didn't get the "amazing silence" like you would get in most hotels; but the individual above us, (at no fault of their own other than just walking around) sounded like an elephant starting at 5am both mornings we woke up. This woke up my children, it was not something I would bring up to the staff -- its clearly a structural issue and if I stay again, I will book the 3rd floor to avoid this. The RESTAURANT -- oh my lord -- I can't rave about this enough. The Maple Kitchen. The waiter, Herman, he was phenomenal, my girls loved him, so personable and just genuinely cared about our well being -- the food was 10/10, 2 thumbs up, 5 stars, whatever I can give. The Chef came out and asked about the quality, stood and talked to us (was not a busy night) and I loved that! So -- with the pool being closed -- they opened the Pool/Chess/Game room, and the Arcade -- GREAT, the kids will love that. Both quarter machines were out of quarters with a sign that showed as such. I asked the front desk for some quarters and they had $2.25, which they needed for other uses. It was late into our 2nd day there that a manager finally had someone come in and fill the quarter machines up - on a Sunday. Like my title says -- I want to LOVE this place so much... but I feel as if an email or a phone call should have been made to individuals that booked for any days AFTER the boiler had the fire. We would have probably delayed our stay as this was the main reason to book. I have written to Customer Care, 7 days ago to address this before writing here -- but, here we are.

Has potential but bad experience

No breakfast No room service No housekeeping We were there for a week and never had our room cleaned, asked if we needed towels or shampoo. Pool’s heater broke second day we were there and closed down for our whole week stay Halls were dirty Walls were paper thin. Anytime someone was above us the whole suite would shake and we would feel everything. We were over charged for our stay, luckily caught it. The door card readers would stop working, happened with multiple doors. It wasn’t the card being demagnetized. They would work on one door but not another, then one would start working again and another would stop.

Great service

Perfect place last minute reservation and they were very helpful especially being I was in a 18 wheeler truck as well .

Amazing time

I love everything about the resort, the people the food. The clean place. Everything was up to date with this covid. An the way they treated my 3 yo daughter was outstanding.

Amazing time, we will be back!

This was our second stay as a family in one of the three bedroom condos. The rooms are very well equipped and comfortable. It was so nice to have a full kitchen and be able to spread out. We were allowed an early check in and also a later check out! All staff was extremely nice and professional. We can’t wait to come back next winter! Thank you!

Great weekend!

The rooms were very nice and comfortable. Could use a bigger TV in the living room. We would have been happier with more food options including coffee in the lobby and breakfast.

Nice room and clean hotel

The hotel was clean and the staff was friendly. The room was bigger than expected and everything was great except the ability to properly adjust the heat. We all couldn’t sleep it was too hot.

Wonderful!!

Stayed one night to end our Vermont ski vacation. Wanted to try Okemo and the Holiday Inn Club Vacation Resort, too bad Okemo couldn't provide the same experience as the Holiday Inn, which was perfect!! Everything from the villa to the staff was amazing. We'll be back next year!!

Great spot

Fun for all ages. tubing, skiing, swimming, snowshoeing, hiking. Comfortable units. Great for families.