April 24, 2021
I would return to your resort any time. Service and Hospitality was perfect! Always a smile when they answered questions and were always helpful with directions and cabs. I just wish there was a restaurant for small meals when you are tired and don't want to go out. Otherwise, we had a thoroughly pleasant experience.
March 28, 2021
Shane at the front desk was very helpful and friendly. The young gentleman that parked our car and brought our bags up was friendly and helpful as well. Some of the front desk staff where not as friendly and need some work on the way they talk to customers. Overall it was not a bad stay, my wife and I will return. We are still waiting on the manager to contact us about returning a item that was left behind.
March 28, 2021
Comfortable bed and great customer service
The stay was very relaxing and concierge was awesome.
April 2, 2021
Great location and staff, large rooms.
Overall glad we chose this hotel. Location was perfect. The rooms are large and beds comfortable. Great for family vacation. Shower is a bad design, no curtain and makes a mess. The pool is more of a large hot tub. Fitness center is small but clean and better than nothing. 10am check out even if elite club member is rough. They do store your bags if you have a late flight though. That was a huge help.
March 27, 2021
Comfortable beds and great guest service
I rated my hotel stay a five which it was. My first room was great. The bed was very comfortable and the room was clean. There were two things that I had a problem with. The first thing was I added an additional night to my stay before I went on my trip and I was told I could stay in my same room but when I got there to check in they told me I was going to have to change rooms for that additional night. That was an inconvenience. The second thing was when I purchased the vacation package I was told that parking was going to be free but when I got there I was told I had to pay for parking. The manager was nice enough to take two days off but it was the principal. I was told it was going to be free but it wasn’t. That was an inconvenience as well. Other than those things my stay and room was great. The staff was friendly. I would stay there again.
March 12, 2021
Overall....a great experience!!!
Great people. Great location. I'm looking forward to coming back to New Orleans. This hotel and management especially make for a great experience!!!
March 18, 2021
New Orleans Resort
Our stay at the Holiday Inn New Orleans Resort was great. Aaron and Sue greeted us daily with smiles and great energy. The staff was helpful and accommodating. The rooms and resort were very clean. We felt safe and enjoyed our stay. The only issue is the windows are super thin and you can hear everything from the street.