Property Information

We’ve stocked your villa with helpful housekeeping tools for you to tidy up as you need and a supply of fresh towels for your stay. We’re happy to exchange your used towels for fresh ones or lend a hand with light and full professional housekeeping services for a nominal fee. If your stay extends 10 days or more, your first light cleaning service is complimentary.

Call Resort Services at (413) 243-3500 for more details and to schedule your service.

Traveling with a few extra guests? Your sofa pulls out to a bed that fits two. Your closet has a set of blankets and sheets for it, as well as alternative pillows that may be more to your liking.

Baby cribs and high chairs are available, based on availability. Call Resort Services at (413) 243-3500 and we’ll be happy to bring one up for you.

We are proud of our efforts to help protect the environment. All recyclable items (please, no pizza boxes) can be placed together in the marked containers throughout the resort. For all other items, simply tie your trash bag and place it in the marked containers throughout the property. Please refer to the resort map for the marked locations. To prevent attracting wildlife, please do not leave trash around the container. Please remember to empty your trash before checking out.

Other ways to help:

• The resort recycles key cards. We would appreciate you returning them to the Front Desk when checking out. The Front Desk is open 7 a.m. to 11 p.m. daily. If the Front Desk is closed, you can drop them in the express box located outside the lobby.
• We recommend setting your thermostat to 74 degrees Fahrenheit (23º C) in the summer and 68 degrees Fahrenheit (20º C) in the winter to help conserve energy.
• Close windows and doors when using the AC or heat.
• Turn off lights when leaving your villa.
  
  

Clean the World:
Clean the World (cleantheworld.org) recycles gently used soap and bath products to donate to impoverished people around the world. You can help by leaving these products behind when checking out. Housekeeping will collect and donate them to the charity for you.

Relax and enjoy the evening. Quiet hours are in effect nightly from 10 p.m. to 9 a.m.

We register all unclaimed guest items we find with the service Chargerback. This makes it easier to match your lost item with you, even after you get home.

As soon as you discover you’re missing something, contact Resort Services at (413) 243-3500. We’ll be happy to search the website for your item, and if it’s not there, we’ll input your information. Or register yourself at chargerback.com.

You’ll be emailed to arrange shipping if your item turns up after you return home.

Computers with internet and printer access are available in the Activity Center and by the Front Desk.

This comprises all smoking items, including e-cigarettes and vapor products. You may smoke on your balcony, patio or porch. However, please close the door to prevent smoke from entering the villa and dispose of your cigarettes properly. And remember, smoking is not allowed inside your villa. Violations will result in a $250 cleaning charge on your account.

Just a few quick safety reminders for your visit:

• Take the time to find the exits and count the number of doors between your villa and the exit.
• Keep your key card by your bed and take it with you if there is a fire.
• If the alarm sounds, leave right away, closing all doors behind you. Use the stairs—never elevators—during a fire.
• If you must escape through smoke, get low and go under the smoke to your exit.

We want everyone to get the most out of their vacations. And this property, like all properties in the Holiday Inn^® system, is committed to providing accessible facilities for travelers with disabilities. If you encounter barriers during your stay, please contact Resort Services at (413) 243-3500 for assistance.

You are allowed up to 10 guests on property during the day (including yourselves). If you plan to entertain guests, please stop by the Front Desk so we may issue vehicle passes for them for the day.

Parking at the villa is limited to one vehicle per unit. Additional parking is available behind the Preview Center (where the Front Desk is located).

To engage the shower in some villas, pull down the ring on the underside of the faucet while the water is on.

In case of emergency, please dial 911.

National Suicide and Crisis Lifeline

To confidentially speak with a trained counselor for suicidal or mental health-related distress, dial 988.

Contact Resort Services at (413) 243-3500 for provider information. There is no charge for local calls, but please note that you will need a credit card or calling card to make long-distance calls.

Note: The telephone extension for your villa is not always the same as the unit number. Refer to the telephone extension listed on your villa phone when providing your contact information to others.

Billing Complaints
If you have problems with the rate you are billed for a call from a public telephone or payphone, first try to resolve it with the provider or the company billing you for the call. If you are unable to resolve it directly, you can file a complaint with the FCC. There is no charge for filing a complaint.

You can file your complaint using the online form at fcc.gov/complaints. You can also file your complaint with the FCC’s Consumer Center by calling 1-888-225-5322 voice or 1-888-835-5322 TTY; faxing 1-866-418-0232; or writing to:

Federal Communications Commission
Consumer & Governmental Affairs Bureau
Consumer Inquiries & Complaints Division
445 12th Street, SW
Washington, D.C. 20554

Office of the Attorney General Consumer
Advocacy & Response Division
One Ashburton Place, 18th Floor
Boston, MA 02108

Check-out is promptly at 10 a.m. Departing your villa after 10 a.m. will result in a late departure fee applied to your folio. If you desire a later check-out, please contact Resort Services at (413) 243-3500.

Leaving early? Let us know ahead of time and we will update your account and have a receipt of your stay ready to help speed your departure.

*Late check-out requests are subject to availability and limited due to high occupancy and the time it takes to prepare the unit for the next family’s arrival.

Express Check-Out

Before departing, have your villa number and expected departure time handy and call Resort Services at (413) 243-3500. When departing, simply leave your key cards on the kitchen counter.

If any charges were made to your account, they will be applied to the credit card you provided at check-in. Upon request, a receipt can be emailed or sent to your home.

Before leaving:

• Please gather your recyclables, bag your trash, and place them in the appropriately marked containers located throughout the property. Please refer to the resort map for the marked locations.

• Don’t forget to clear your refrigerator of personal items.

• Fill the dishwasher with all used dishes and silverware.

• Set your thermostat to 74 degrees Fahrenheit (23º C) in the summer and 68 degrees Fahrenheit (20º C) in the winter to help conserve energy.

• Please turn off all lights as you leave.