February 6, 2020
Great facility with great service
Enjoyed our stay and will return "someday". Beautiful grounds. Great proximity to other attractions in the area.
February 5, 2020
Not bad, but...
The complex is great... a ton of things to do. The 2 main issues I had were: 1) wifi internet was terrible! It was off and on (mostly off) the entire week and was unable to get any work done while there. It was a dealbreaker for me. 2) our room felt like a storage unit... no outside windows. It made it difficult to know what time it was because you can't see daylight. I should have asked about that.
February 3, 2020
Bed bugs in the room
On Friday, Jan 31st, we woke up me and my daughter at 3 AM with tons of bites each. We could not sleep all night despite showers and cream. At 5 AM, my wife and other daughter got infected in the other bedroom. In the morning, we complained to the manager. She did a quick test using a dog and notified us the test is negative which means no bed bugs. We decided to leave the hotel and move to another hotel. The hotel manager said she does need to clean or disinfect the room as the test showed no bed bugs.Today is the 3 Rd day we all have severe itchiness. I went to urgent care yesterday and the doctor confirmed this was bed bugs. The hotel manager denied acting on the issue or giving us any compensation for the harm this dirty hotel caused us. We had to change the hotel, wasted half a day of our vacation, had to send all our clothes to wash / hot drying and had to go to medical treatment.
February 2, 2020
Nice Location close to Orlando Parks. Onsite actives and golfing are plentiful.
February 2, 2020
We've stayed here many times and have often referred others. The grounds are really nice and walkable. Amenities are nicely appointed. Staff is friendly. Only complaint is the hard sell at check in on booking a tour. Not sure why we can't think about it and call back during our stay. Cant always make a split second decision when our visit is already jammed packed with other events. Also, the bedding is fair at best. Beds are not very comfortable and the blankets have a cheap feel to them. Pillows are just ok. I feel like they make my head sweat which makes us turn the air way down and the ask for extra blankets because the current blankets are too thin.
January 28, 2020
Smell in room and mold on shower curtains.
We stayed at this hotel for 4 nights. We got in pretty late the first night and when we first walked into the room there was a sour smell. It wasn't noxious and it wasn't bad enough to force us to ask for a different room. It was late and the kids needed to get to sleep. I went to the front desk and notified them of the issue. I was told that someone from housekeeping would tend to the issue after 10AM the next day. The next morning we noticed that there was mold on the shower curtains and I notified the front desk of the issue and requested that they take care of that issue as well. We left before 10AM and got back after 3PM. Nothing had been done. I called the front desk and they noted that the issue was recorded and should have been taken care of by the morning housekeeping staff. We were assured someone from the evening staff would come as soon as possible. Shortly thereafter a housekeeper showed and started spraying the carpets with some sort of deodorizer. We also mentioned the shower curtain issue to her before we left. When we returned the room still smelled and nothing had been done about the shower curtains. I called the front desk again and told them of the shower curtain issue, but gave up on the smell. It wasn't enough to go through the trouble of switching rooms. They told me someone from the morning housekeeping crew would tend to the shower curtain issue. After we got back from our outing the next day we found 2 new shower curtains on the kitchen counter. Was I expected to change the shower curtains myself? I called the front desk again pretty upset. Again I was assured someone from housekeeping would take care of it the following day. No one ever showed up. I gave up. Safe to say we won't be staying at this property again and I regret not going to the other Club Vacations that's also nearby.
January 23, 2020
clean comfortable villa , beautiful pools and grounds. Lovely place to kick back and relax, even on cold days in Orlando
January 21, 2020
Sales staff pressured and became rude when I told them o needed my spouse to approve. Everyone knew up front spouse was not on my trip. Was a bad experience!
January 19, 2020
Great family vacation
Stay for longer then a week, it’s worth it. Great pools awesome staff from front desk, to maintenance and security.
January 16, 2020
The place to stay!
The pool and lazy river are perfect for those down days between park visits