October 21, 2019
Poor Customer Service and Poor Room
Poor customer service. I had to stand in line 3 times before I was finally escorted to my room. I was given wrong directions to the room several times. I asked for an upgrade because this was not the room I was promised when I made the reservation and I was told that there were no other rooms available. Registration staff was rude and the Manager was rude and did not satisfy my concerns. Poor Quality of the Room. When I registered I was told that the room would have a King Sized bed and a jacuzzi. The room I received had 2 Queen Sized beds, no jacuzzi and was located in the basement. The only window in the room faced a constructed that was closed off therefore the room was very dark and gloomy. There was no elevator to this room and I had to use the service entrance to get to my room.
October 17, 2019
Orange lakes vacation
Love everything about this resort clean, comfortable and very kid friendly. Close by to local grocery stores and other local attractions.. would highly recommend
October 17, 2019
Our favorite place
We love Orange Lakes, we have never had a bad experience. The 2 bedroom is plenty spacious and clean and comfortable. There is so much to do that we hardly leave the resort. I highly recommend staying here with families.
October 14, 2019
Know body never wins these things you all just want to hear how good of a time we had n how great it was to be on ur property if that's all you need so be it your resort was wonderful and safe and beautiful satisfied thank do worry I'll come again and recommend you
October 13, 2019
Was great. A lot to do and great pool service. The lazy rive was 1200 feet which is one of the largest I have seen at a resort. We were told this is the largest resort in Florida and we believe it...
October 11, 2019
Muy buen complejo, piscinas hermosas, mucho relax, buen gimnasio.
October 11, 2019
We had a nice stay at this facility. This location borders Animal Kingdom which makes for a short commute to the Disney parks. We like the quality of the room for the value. One thing we did NOT like was the tour guide we were assigned during our tour which is required for the stay. Once he realized we were not interested in purchasing a membership, he became visibly upset, and was very short with us. One other staff member treated us similar at the end of our tour and left us waiting for the last 30 minutes alone. I had to search for them and request the release slip so we could leave. But other than that, it was a good quality for the value.
October 10, 2019
Staff and Service excellent
The check in process was fast and courteous. The amenities were plentiful. This is by far the best property we have stayed at. We will return when visiting the area.
September 17, 2019
We loved our stay at Orange Lake!! My family lives in Orlando about 45 minutes from this property. We stayed during September 2019 to celebrate our 20th Anniversary. Our children loved the amazing pool areas and lazy river. Our villa was perfect in every way! The staff was super friendly and the security not only made us feel safe, they also jump started our van battery with no fees or hassle. We were very impressed and will definitely stay again.
October 1, 2019
The three bedroom villa was fantastic, exceeded my expectations