Orange Lake ResortRental Guest Reviews

Worse then the car dealership!

I have visited this property twice now, not being a timeshare holder. Last year was great, no issues. This year ruined it for me though. I went with my family for my birthday/staycation for a couple of days. Upon arrival, we knew what to expect but not to the degree that it would be this time. Usually I can just let them know I'm not interested in their pitch and that I'm there to relax and that's it, no more issues. NOT THIS TIME! Check in was fine, but when we were shuffled over to the desk where they start their pitch and "offers", I let them know as I usually do, that I'm not interested, I just need my parking pass. This was not a good enough answer for the guy. I said no 4 TIMES!!! He still would not release our parking pass! I asked for his manager who came over. Even his manager tried to get in on the action. They claimed they were just "making sure I knew all of my options". My husband, who never gets ruffled even chimed in, "This isn't advising us of your offers, this is basically holding us hostage for a parking pass. We are not interested." Only until I began getting a little louder with my voice did they finally (literally) toss the parking pass over the counter to me. So we finally get to our room, which was awesome. At one point my youngest son was kicked in the lazy river by a passerby, resulting in a nasty scrape under his nose that immediately started bleeding. Upon finding the awesome lady on staff that does their first aid and triage, she treated him and made sure he was okay and was completely sympathetic to our situation. When I explained how we were treated in the lobby and how it was my birthday and I just wanted to relax, she asked us to wait a moment, that she had something for us. She came back with the wristbands that are good for the tubes for the lazy river, Hippo Slide and more! She is the only reason this review even gets 2 stars. If it weren't for her, they'd get zero stars from me due to the way we were treated in the lobby.

Staff

Always new answer to questions very helpful grinds a very well kept views are nice lots to do in area

Had a great time.

My family had fun, the property is nice and the lazy river is fun. The whole pool and min golf area in river island was a great place. I loved my time there. The one and only thing I disliked about my stay was the long time I had to wait to check in then go to another desk to get parking passes and a sales pitch. I said no up front and your staff continued to push. I have no interest in purchasing any kind of time share or any vacation ownership. I chose to not waste their time and was up front about that. Don't waste my time like you did! I paid full price for my room like I always do and do not appreciate being treated that way the minute I step foot on the property. I paid for my room, you did not discount it, you owe me a quick and easy check in and a clean place to stay, if I stay with you again and get treated the same I will never again come back.

Great for fanilies

Units are older units in appearance but the rooms are large. Beds are comfortable

None

I don’t know what to say we had a nice time at the hotel but the second floor was terrible I have bad knees and to walk up the stairs it was rough and the waiter really upset me at the restaurant called breeze.

Very Miss managed

When I called to make reservations they broke everything down and gave us one price which we agreed to when we got there to check in they added more money for us to use the outdoor activities which they told us on the phone when we booked it everything was included will never go back to this place again grounds rooms outside activities were beautiful but all they want is more money

Poor Customer Service and Poor Room

Poor customer service. I had to stand in line 3 times before I was finally escorted to my room. I was given wrong directions to the room several times. I asked for an upgrade because this was not the room I was promised when I made the reservation and I was told that there were no other rooms available. Registration staff was rude and the Manager was rude and did not satisfy my concerns. Poor Quality of the Room. When I registered I was told that the room would have a King Sized bed and a jacuzzi. The room I received had 2 Queen Sized beds, no jacuzzi and was located in the basement. The only window in the room faced a constructed that was closed off therefore the room was very dark and gloomy. There was no elevator to this room and I had to use the service entrance to get to my room.

Orange lakes vacation

Love everything about this resort clean, comfortable and very kid friendly. Close by to local grocery stores and other local attractions.. would highly recommend

Our favorite place

We love Orange Lakes, we have never had a bad experience. The 2 bedroom is plenty spacious and clean and comfortable. There is so much to do that we hardly leave the resort. I highly recommend staying here with families.

Very relaxing

Know body never wins these things you all just want to hear how good of a time we had n how great it was to be on ur property if that's all you need so be it your resort was wonderful and safe and beautiful satisfied thank do worry I'll come again and recommend you