Orange Lake ResortRental Guest Reviews

Elaine - South Africa

A pleasant memorable stay. Clean, spacious and well equipped. GREAT experience. All you need for HOME away from HOME!

Nice resort for relaxing family vacation

Nice resort with a lot of convenience for relaxing pool side/lazy river use, the tiki bars, and the bar/grill areas. If you book a room that has a kitchenette. Those rooms are very convenient for making your own food, storing your own food, snacks drinks, etc.

Lots of space and comfort

The condo was really spacious, it fits my party of 6 comfortably. It was easy to get around whether by shuttle or driving. The resort is very close to every thing. There's also choices of restaurants to choose from.

Lost and found department

Lost a travel bag and after 3 days still waiting for a response. I went to a web site for help (chargerback) and still have not received a response. Please help

Great Resort but there is a major problem

Overall the resort was great and we enjoyed our stay. We had a problem with our rate. We tried to have it fixed when we first checked in but the staff said they would have to cancel our room and we may not be able to get a room because the resort was 100% booked. It was a simple rate problem but we considered this a threat and could not take the chance on losing our room. The front desk said they could fix it when we checked out. We visited the front desk and they said that we would have called the IHG booking web site to get a refund. I have tried to call but continue to get excuses on why we cannot get our rate fixed.

Vacation club misleading

After agreeing to the tour of this property time share, we weren't picked up by the representatives at an agreed time

River Island

Resort was beautiful, my only regret was being in the east village and not river island...

Not customer friendly

We had a two-night stay we got to our room and put the food in our refrigerator the refrigerator did not get cold and ice maker did not make enough ice by the second day about 4 or 5 in the evening gentleman came up and exchanged out our refrigerator told us they should have did that day one.No discounts or anything.

Great vacation

The rooms are spacious the amenities are great. Mostly stayed in

Pool Personnel wasn’t the most friendly.

I’ve attempted several times to contact the manager before writing a review and yet haven’t got a call back. This tells me they don’t care much about guess relations.