Orange Lake ResortRental Guest Reviews

Been coming for years

Love this property.Thos is just a review of my last visit we have had plenty of visits with no issues. Encountered some not so friendly people at check in. A lot of I dont know responses to simple questions. Room had a wet carpet and a moldy wet smell. Called the staff nothing was done. My 10 month old son who just started crawling was all over the wet carpet. This was not so pleasant. We should have been moved.

Always a great stay!

Beautiful resort to stay and relax. We always enjoy staying here.

Good service

Good service and great staff I will recommend to friends and family.

What is going on here?

The check in was fine. Friendly front desk and all, although the hard sell on the vacation club was a little much, even after going through the whole pitch, I agreed to the resort tour, and then discovered I want even eligible because of the date of my flight. There's 20 minutes I can't get back. Then the room. Clean, quiet, initially I thought it would be great. First the tv in the living room didn't work, oh well. Then the sink in the bathroom wouldn't drain. This is getting annoying. Then the dryer didn't work. Ugh. Then I looked at the front door, it had been kicked in at some point destroying the the safety bolt and door trim. I cannot fathom how that goes overlooked. We stayed for 4 days, and never had housecleaning come in for anything. No clean towels, no shampoo/conditioner/soap. And with no dryer, that really sucked. Then, on check out day, I couldn't get a checkout later than 10:00 am. I have never had a problem getting a late check-out at competitor properties I stay at. Lastly, I only chose this hotel based in air miles, and paid the taxes and fees there, then had to pay more fees again at the front desk. This will be the last time I stay here.

Best Vacation Place

This place is amazing. It is so relaxing and everything it luxurious.

Great family hotel

This hotel offers a clean, spacious comfortable room for families with lots of amenities and activities for all ages. River Island offers everything you need for a relaxing and fun vacation without having to leave the resort. It is a cash free resort which is very convenient. It is also in a great location for shopping, restaurants and theme parks.

La habitaciónes bellas muy comodas

Me encanta este hotel es como mi 4ta ves que voy , desde el primer dia que fui quede enamorado de sus instalaciones, d la comodidad de sus habitaciones, d lo divertido d sus piscinas

Great stay

I had an amazing time at the resort. Nicholas checked me in. He went over all the amenities the hotel had to offer and explained every detail. He was very nice and as an IHG employee myself, I was very impressed. We took the hotel shuttle a few times and Charle drove us for one of those rides, he was a great driver and announced all the stops so we knew where to get off. I wish I knew the resort was cashless so that I wouldn’t have taken as much cash as I did but that did not affect my stay. One morning, housekeeping was cleaning rooms around mine and was a little loud that it woke me up but it was only once. I loved that the room included the kitchenette. I would definitely stay again in the future and hopefully for a longer stay. We loved the drinks at the breeze bar. The food was OK but I could definitely tell it was reheated. I think the marketplace could be expanding and offer more things but it was handy regardless.

Relaxing vacation

I had a great time at the resort. It was very peaceful and relaxing. I will definitely recommend this resort to friends and family.

Lots if fun and great room !

This place has it all. Great swimming pools, good restaurants and our room was basically a 2 bedroom apartment. My wife and I and 12 year old daughter enjoyed the amenities of this hotel, especially the water park/lazy river area. We would defiantly stay here again. The only conn we experienced is that we didn't arrive until around 1 AM due to our plane being delayed. After taking an Uber from the airport and getting dropped off, we were very hungry. There was no food available at all in this huge hotel. I travel A LOT for business and sometimes depend on a microwave dinner/sandwich ect or something that most hotels have available for late arrivals and such. We had to walk to Walgreen at 1 AM as the driver who took us to our room would not take us anywhere I even offered a big tip. He could have at least drove us to the edge of the property close to Walgreens. Instead, we had to walk as there weren't any Uber drivers close by. So, if you show up late, make sure you grab food on the way as they will not have anything available late at night. Or hopefully, you have better luck with getting an cab/Uber close by.