the pools were great F@B overcharged we asked for sides and instead of the $3.99 they charged the $7.99. but as we were getting ready for checkout we noticed a black spot on the roof as i looked around the room i found 2 more locations at check out i asked for the manager and was told they could offer me a $50 credit or they could have a higher manager contact me with in 48 hours.We checked out Wednesday it is the fallowing Monday and i still haven't heard from the upper manager
March 18, 2018
First night of Spring Break in Orlando
We stayed here the first night of our Spring Break vacation and stayed the remaining 5 days in a vacation rental. I wished we would have booked the vacation rental for the night we spent here. I was really disappointed in the service, just not what i was used to with IHG. There were two lines to check in, I was first in line for IHG members and waited about 20 minutes before one of the staff members helped me cut in line before the club members. They acknowledged my being an Ambassador Platinum member but there were no upgrades or late check outs to which i am normally privileged. Then i had to wait in line another 5 minutes or so to get a parking pass but the young man spent more time trying to convince me to try the time share presentation. I refused. TV's were smaller that what I was accustomed to. I guess the funny or frustrating part was I was half way insulted by the security guard because i didn't know how to come thru the gate with my room key but my friend who was coming to pick me up sailed right by the guard with no issues. Early the next morning, we went to Disney, but we just got up and took all of our things with us and dropped the keys at the gate. If I have an option, I will avoid this place the next time.
March 21, 2018
the pools were great F@B overcharged we asked for sides and instead of the $3.99 they charged the $7.99. but as we were getting ready for checkout we noticed a black spot on the roof as i looked around the room i found 2 more locations at check out i asked for the manager and was told they could offer me a $50 credit or they could have a higher manager contact me with in 48 hours.We checked out Wednesday it is the fallowing Monday and i still haven't heard from the upper manager My son suffers from asthma and had to puff his inhaler meany times we just thought it was the extra exercise but it was the mold that triggered his asthma.
March 23, 2018
Always a great stay
Have stayed numerous times @ this resort and my family and I have had a great vacation every time
May 7, 2017
we waited for hours to check in. we finally got a beautiful suite and settled in. we had a whirlpool tub so we filled it to relax after a long trip. we turned on the jets and black moldy stuff shot out. we drained it and called the front desk. we saved the moldy stuff and showed it to the serviceman. he cleaned the tub and ran a cleaner thru the jets. after he left we tried it again. black moldy stuff came out. we called back and 2 days later someone came to clean it. afterwards we filled it and ran it only to have black moldy stuff again. we gave up and used the shower. the reason I am doing this so late is we plan to return this May and I hope better care will be taken of the facilities.
March 18, 2018
Stayed at Orange Lake Resort with my fiance for one night after returning to Orlando from a week in Washington, DC. Utilized my Platinum-level IHG accrued points for one night (approximately 35,000 points). Getting to the resort not bad, but slightly challenging to get through the security gate. Arrived at the check-in building and waited in line of about six people, which is not bad at all for Orlando. For awareness, there are TWO lines. One is for their Vacation Club members. Received key, but room was not ready (again expected, due to early arrival). They call you when room is ready. We had booked a villa. At the end of checking in you are directed to a different desk to get your "vehicle pass". This is actually their opportunity to try to push you towards the timeshare pitch. We flatly rejected the pitch to spend "90 minutes with them" based on the fact that we live one hour from Orlando. He was frustrated but at least we had our parking pass. Anyway, received a call around 3pm that our villa was ready. Headed to the villa, and yes they are quite nice but they are also dated (TVs were 27" at best - my computer monitor is larger). Wifi was good and strong. Good night sleep but we called in the morning to try to see if we could get late check-out. Check-out here is 10am, which is pretty early even by Orlando standards. Lady that answered indicated "not possible". So basically felt like if you're not a timeshare member, you get the no-frills package. Long story short, won't be back as not worth the hassle.
March 16, 2018
First and Last time
Hidden fees for everything...Dated and Dirty Rooms the hotel needs to be updated Rooms are your responsibility to clean...Never heard of this.. I thought we booked a hotel with the lazy river, all the pictures show this, I was wrong there are multiple hotels on this property You can stay a much better places for the same money Should have read the reviews, there are many that state the same things I saw The pools are excellent
March 18, 2018
I was certainly expecting a different experience. The room was not clean and completely dark with one window and no light. They did not accommodate a switch. Staff was rude.
March 19, 2018
Nice location - close enough to attraction but yet away
plenty to do on the property to escape from the Disney craze!
March 19, 2018
The best place to stay ever.
This was a wonderful place to stay. My family can't wait to go back. The whole experience was amazing.