March 17, 2021
If you want Avg.... This is the place
Poor service.. Poor Communication... Plan on waiting to be helped for anything... Try calling for help you will wait 40 mins! Check In is a nightmare! while you wait you see 3-5 employees doing nothing...The gyms say masks required... Not a person wears one and employees don't enforce it.
March 13, 2021
Was very nice room. Upstairs guest we’re vey loud.
March 13, 2021
Great Family Resort
We enjoyed our stay with our 3 families that traveled in from around the country. The accommodations were nice and the service was great. They only complaint I have is about the amount of rental clubs at the Legends Walk Course. We had a 4some that was trying to go out and they did not have even 1 set of clubs to rent to us. With this being a resort that most people fly into, you should have rental clubs available.
March 5, 2021
Orange Lake Resort Stay
My family and I have been staying in this resort since 2012. We absolutely LOVE it. Very family friendly and also very clean. However this last time we went the staff was a bit slower then usual. They took about an HOUR to check us in and prior to this I called them to let them know I was on the way and the girl couldn't find my reservation. I had to hang up and hope another staff member would answer. Once we got there the staff was confused and took such a long time to check us in. We have been staying here for years and this has never happened. However this will not stop us from coming to this resort. We love it here, perhaps due to COVID they are short staffed.
March 10, 2021
Our only complaint was that the ceiling fans were dirty. They could have used a good cleaning.
March 8, 2021
We had a nice vacation at this resort. The check-in process was different because of Covid, but our phone representative while in our car could not have been nicer. The representative inside was more interested in getting us signed up for a tour than informing us of the amenities of the resort. The tour itself was AWFUL! It was 3 hours not 90 minutes, and guessing it could of been longer if we had not just protested to be released. The resort is large and having a car is highly recommended. The wait for the shuttle can be longer than 20 minutes as stated, and who wants to spend that much time waiting. The pools were well taken care of and warm for our grandchildren. We will come back but will never do the tour again!
March 2, 2021
Greta place for families
Loved stayed in a villa in the wear village. Made it super easy to get stroller in and o (no elevators or stairs). Loved backing up to a golf course and the patio with lounge chairs. Lots of pools let my children entertained. Large property so I would recommend bringing a car. Would love to visit again!
March 9, 2021
Continuing providing good service, I think if you adjust the price, more persons could accept to buy the timeshare, I'm interesting but for me the price is really high and can't afford it, I'm using my IHG points, but the next time I will request more information Thank you for everything
March 6, 2021
beautiful resort, not so good food
The resort is huge, and plenty to see and do there. The staff was friendly courteous throughout the resort. However, the outside of the buildings need some cleaning, I know my deck was just full of mold and mildew, from never being pressure washed. The food is over way over priced, and extremely small portions. I ordered wings and had to ask if they were Cornish hens or had anorexia, I have never seen such small chicken wings in my life. When it comes to drinks, beers are more than the ball park, with a 20 oz beer being $12 or more, drinks are are about $15 . So bring your own alcohol!
February 25, 2021
Awesome place...but taxing
We stayed for 5 nights. Brought our older teens with us. Loved the pools and lounging areas. Only complaint there is that the bars and restaurants closed so early. My real hang up is how they view handicap. I have MS. I can walk somewhat and do not use a wheelchair. I explained this to them after booking the room so I was assured to get a room that was real close to exits, pools, etc. When we checked in and went to our room we found out it was a wheelchair assessable room several hundred feet away from any pools, food, etc. Called to change it and was able to get a better location but still not ideal. What a pain to load luggage for 5 up and move twice. Plus everything is a good walk to get to. Very spaced out. Restaurants are a very long walk, bathrooms are a long walk. Just not condusive to those of us that struggle with mobility.