June 29, 2015
Family Time - - Perfect!
Great place for a family get together. Met up with cousins and relatives. The place is big enough for everyone of all ages to find something to do. We stayed at River Island complex - busy but not there were always chairs and towels for us.
June 27, 2015
Beware teh High Pressure sales tactics and a Staff that questions you!
If you are just trying to have a quiet vacation beware of this Hotel during the check in process, They will question you and look for you to spend your time in their Timeshare meeting and if you are not interested they will ask you numerous times and then ask why not!!! When I checked into the resort I was informed that I would need to go to another desk to receive my parking pass. When I arrived, I was placed into a high pressure sales scenario which was completely and totally unacceptable. I was asked not less than FOUR times to go to a sales pitch meeting the following day in exchange for Cash money ($180.00). I told the greeter not once but FOUR times I was not interested and NO. Following his Fifth attempt, I stated No before he got all the way through his pitch to which he Replied, "Well, Why NOT?!?!" I completely understand that he has a job to do and I allowed him to do this FOUR times. I was plainly not interested but that was not enough for your front desk team. NO means NO and you left me with a sour taste in my mouth and I was fuming when I left the reception area. I contacted management upon arrival at my room and I was told they were "Busy" and would contact me ASAP; still no call and I have since left the facility. In addition I emailed the management staff a personal letter and communicated my dissatisfaction and have since received not any communication from the facility. In a word and based solely on the first 60 minutes in your facility (30 of which were trying to get a parking pass) this vacation to celebrate my anniversary was UNSAT!
July 2, 2015
Big Room but NOT A HOTEL
This is a resort. They will attempt to sell you a time share. We paid extra for breakfast but it was only for 2 people. I had read the fine print and there was nothing about only 2 out of our 7 guests getting breakfast or I would have not paid extra. We told the front desk but they would not help us. They told us we had to contact IHG. He was not helpful. It was a huge pain. We never used it. There is a resort fee that was not mentioned in the booking as well. We were given a $20 resort credit as a gift but when we were then transferred to a person to get our "parking passes", a worker took it from us and walked away. The parking pass guy was a sales man attempting to sell us a time share. Upon checking in, we were told that our room is in the farthest building from the entrance. We drove back there, could not find a parking spot remotely close, the proceeded to unloaded 5 adults and two children with luggage only to find the front desk had told us the incorrect building. After calling and waiting on hold for 3 minutes, we then drove to the correct building. The resort is huge. It is not good for coming and going as we needed. It took about 10 minutes to get to the main road from our room. Overall the room was nice and large. Our bedroom door was broken and would lock automatically upon closing. Everything cost extra. The an inner tube for the lazy river cost $9. We usually love saying with Holiday Inns but this experience was much more stressful than it needed to be.
June 22, 2015
Once again we had a great time at Orange Lake Resort
June 27, 2015
This resort is so nice I'm not sure you ever need to leave to go to Disney, Universal, or Sea World. It has a ton of things to do onsite. We enjoyed it thoroughly.
June 26, 2015
Barnes Family of Eight
We had a great time at your property, it was very spacious. We look forward to coming back next year.
June 25, 2015
Very satisfied and I would recommend to friends and other family members. I will be going back for future family gatherings.
June 4, 2015
This is our second stay in 18 months at this resort. We stayed in the River Island condos, They are excellent for a family. Just like home!
June 14, 2015
Great Family Time
We had a great time at the Orange Lakes Resort. This was our third time staying on the east property, which is very quiet as every room faces the golf course. We have three young children and wanted to stay close to many of the area attractions without having to pay the outrageous amounts to stay on campus. These units have it all, and we moved right in for a week. They are very comfortable and offer separate living spaces for privacy if you are traveling in a group. (Our children have, for years, referred to this place as our "Florida house.") The resort is relaxed and the staff is very responsive. They were able to accommodate our requests and address our concerns. For our dollar, we will never stay anywhere else if/when we return to the Orlando area to go to theme parks. Highly recommend this resort.
June 9, 2015
Great for families
Kids have a lot to do in the resort. Beautifully maintained.