Orange Lake ResortRental Guest Reviews

great location

great family vacation location. My children really loved the lazy river.

Room for the price

We are very happy with our stay at this resort and will definitely be staying again in the future. Kids were happy with the additional room to play. Everyone was very friendly and our stay was memorable.

Great Value, great spaces to play, great location

This was our third time staying at this property. We'd go back again. We like the proximity to the different theme parks but also the amenities that the property has to offer. There are a few pools to choose from, activities for the kids, a good size arcade and one of our favorites is the pool side bar/restaurant. We also really like the kids menu and the low price for kids meals. It's a no brainer for us to choose this property given the size of the rooms. To cram our family into a small hotel room vs. staying in a villa with 2 bedrooms, full kitchen, 2 baths.....we can't beat that. The one draw back which left a bad taste in our mouths was the time share pitch. It was our first time doing a Holiday Inn Vacations club Time Share inquiry and with two young kids in two, it was not what was advertised. I won't say anymore than my wife and I kept referring to the pitch and how much we disliked our time spent there.

Great resort. Staff not so good

Very large, but nice resort. When we arrived, we were informed it was a cashless resort and due to a system upgrade we could not link our payment to the room. All charges had to be made by credit card, which for overseas visitors meant a bank charge for each transaction. Once the new charge system was running, it took 3 attempts (3 days) to link my card to the room. Poor service from front desk staff on this issue. The apartments were nice, and we ended up in the old West village despite paying for a WaterPark Villa. (I was convinced that we had reserved a waterpark villa at the time of booking, but the confirmation we received did not mention anything about waterpark - I may be wrong, but usually I am very precise on these details) We were disturbed by numerous 'vacation sales' calls to our villa despite making it clear that we had no interest in this service. All in all, a good resort, and I would go back again. Just need to train the staff better on some issues.

Somewhat disappointed

Occupancy at the hotel during the time that we were there was low. We coulda and shoulda been offered a room much closer to the elevator. We were not advised when we checked in that there would be no room service unless we stayed 10 days. Your property is well off the main road in the area where all the restaurants and shopping areas are. Therefore you should have multiple restaurants in-house not just outside at the pool where we were mercilessly attached by mosquitoes which, in light of the zeka problem, was a concern for everyone.

Terrible customer service.

As a returning customer with 3 children and my disabled mother accompanying our stay, I cannot begin to explain our customer dissatisfaction at what we thought was going to be our dream vacation. I'm not sure when or why Orange Lake abandoned customer support so harshly as it has but with the amount of choices that the Orlando area has to offer for hotel stays, we as a family have decided to not visit again.

Not happy with service and cleanliness

Make sure your room has been updated, first room poor smells, could not get blankets and pillows for pull out till next day after requesting 2 times, large cockroach entered shower with daughter. Had enough and went to complain, moved to new updated room - much better. Did not receive any discount, or any compensation, just room switch. Then when I check bill halfway through stay - they added another nightly room charge to bill. Priceless! Large beautiful resort, but plan accordingly for likely problems.

Excellent staff and Rooms

Just common floor areas could be cleaner. My grandchild loved the pool and meal by pool side was excellent.

Out dated

Our unit was clean, but outdated. Owners get nothing but the room.

Perfect Vacation Home

Awesome place for family vacation. Excellent Service and Supporting Staff. Beautiful landscape and very clean property. Built with in-house adventures sports. Thank you for making our vacation memorable.