May 10, 2014
Gorgeous huge condo...but eat off property!
We stayed one week in a 2 bedroom/2 bathroom condo in early May 2014. The condo was fabulous! It was super clean (they had just steam cleaned the carpets--which I appreciated since I have a crawling infant), upgraded, quiet, and had super comfy beds with high thread count sheets. We LOVED that they even have full size washer and dryers in the unit. The patio was great to watch the golfers and we saw a bit of wildlife to include a 3-foot gator and a raccoon. The only negatives were that the check-in attendant makes it sound like you will get a $25 gift card for being an IHG member, but you have to sit through a sales pitch to buy into their vacation club to receive it. No thank you! And the front desk didn't tell me that housekeeping was by request only. Later in the week I happened to read it in fine print on a booklet I was given at check in. There were no perks for IHG members, which was disappointing since they usually do something a little special. I also didn't like that there are no sidewalks throughout the resort property. They offer a free shuttle bus, but I am a runner and I like to walk from place to place without dodging cars. The pools were awesome, and we enjoyed the Swampy's Club for our children (ages 2 and 7 months). All of the restaurants we tried were super slow service (two even got our orders wrong) and the food was just okay. I would definitely eat off property because you are close to just about every restaurant you could imagine on Rt. 192. I would definitely stay here again. It is a great value and you can't really get any closer to Disney without staying at a Disney property (which wouldn't give you the large amount of space, amenities or value that HI Vacation Club Orange Lake does).
May 10, 2014
My room was not ready by 4 o'clock check-in time the first time I went to it was not clean yet the cleaning stuff was still cleaning it went back to registration desk they sent me to the second which I keyed into and people were sitting in there and all the belongings were still in room was not vacant but yet in the computer system registration showed it was vacant. The third which was very clean by that time I got the right room it was 6:00pm was not very happy at all with the registration process.
May 6, 2014
Resort had everything a family could want
This resort was amazing. It really had everything you could want for a family on vacation. The only drawback would be the pressure to sit through a timeshare presentation in order to get a discount on the tubes and slide.
MIckey and Nascar Fans
May 7, 2014
Week in Time
I have to say that this is the first time that my family stayed at a resort style environment for our vacation in Florida. After booking our 2-bedroom Villa and checking reviews, I was a little concerned with the comments made regarding the "Staff". To my surprise, there was not one issue that was not answered or addressed. Example: Stephanie checked us in - our expectation of the villa would be in a tower. We were booked in single row of villas. She went out of her way to get us what we wanted - we were giving a 6th floor unit overlooking the golf course. Asked and address wonderfully. Another example: Issue with the master bathroom toilet would not flush - maintenance came while were we at the park and worked on and repaired. Beautiful resort and would return again!! Love Love Love the lazy river and you don't need a $9 tube.
May 7, 2014
We stayed in a 2 bedroom villa for several nights. We arrived a few hours early and they had a room ready for us. The villa was very roomy and very clean. We really enjoyed spending the afternoons by the pool. The walk-in style pool was perfect for our 3 year old grandson. We went to the pool with the lazy river one day, but I thought $9.00 for every tube we needed was overpriced. The only complaint we had about our stay is that the pillows are very hard and the towels are very scratchy, and after getting sunburned that wasn't fun. Other than that, we would highly recommend this resort. I know that we will be back
May 6, 2014
Didn't really appreciate the hard sell on the time share at check in. They lure you with a voucher to cash in then they took me to the time share counter where I proceeded to explain that I only had 3 days with my grand children and was not interested in taking a tour and time share presentation. After that the voucher was taken away and destroyed with an attitude. Other than that the resort was nice and the villa fit exactly what I needed. As a IHG gold member I would have thought I would have been treated different during the attempted time share debacle.
May 5, 2014
All Pillows very hard, no soft pillows, not even the extras in closet...
Pro shop personnel very helpful and courteous.. Not happy with reservations.very long wait to extend my stay 1 night, they promised me that I could remain in same condo, so I go down the next morning, just before my tee off time and they said I had to switch rooms! had to run back and pack, we were late for tee time and then my next room was not ready after our round of golf as promised, so I had all of my suitcases, clubs in lobby waiting? Not a good experience.
May 5, 2014
The only suggestion I would make to this resort would be to customer service ! The resort is so close to being perfect. Check in seemed very easy with no hassle at all. I was told I would receive a phone call when my room was ready, and that it would be before 4. Wel that phone call never came, so I went to the room myself and discovered the cleaning ladies trying to fix a bathroom door. I called front desk and was told that they would relocate my room however, I had to return the 3+ miles back to the lobby to get keys because no one was able to bring room keys to me, to busy! They moved my room and everything was great from then on, with exception of resort workers taking up all the parking spaces at the Villa Resorts! Oh, one more thing, the resort offers nothing free to their guests including a $9.00 float rental for the kids! I'll return but will expect better customer service? I am even considering buying a timeshare!
April 5, 2014
The service and staff were very helpful in every way. The room was very comfortable and stocked well. I did miss having a large mirror as in other Holiday Inns. The pool that we were at was so crowded that I saw some people leave because they could not find a place to sit. And it got worse when bingo time came. It was difficult to take walks because there are no sidewalks. People walking on the side of the road were hard to see at night when we were driving. So, I wish there was an option in between recommending or not, because I'm somewhere in between.
April 27, 2014
Nice resort/ terrible front desk staff
If you're looking for a resort with endless things to do and close to Disney, this is your place. Very large clean rooms. Choice of many golf courses on property. Nice pools. Plenty of activities and choices of places to eat. All this inside ten minutes of Disney. Highly recomend this property. Now the downside. Front desk staff are robots. They don't care to hear anything you have to say and sure don't honor any requests. Some of the two bed room villas have one step down living rooms. Having stayed there many times in the past, I was traveling with my family this time with a two year old. I requested a room without this step for safety reasons. First room assigned had one. Back to the front desk. Second trip to the desk for another room had one. Third time I was told they don't accept requests and you get what you're assigned. All the times back to the front desk and nobody showed any interest in this simple request. Someone needs to tell management at this hotel that uncaring robots don't make good relations to incoming guests. This isn't the first time a request has met with this type action.