Orange Lake ResortRental Guest Reviews

Overall a great stay

Since visiting a friend who owns a timeshare here back in July, when I knew I'd have family visiting I decided to take them to stay at this resort for 4 days / 3 nights. I booked my vacation early and got a pretty good price. The rooms and the resort were very clean and presentable. It wasn't made clear that there wouldn't be housekeeping each day, so after we realized that we called each day for new towels and put our old towels and trash out to be picked up. There were plenty of other amenities in the room (trash bags, shampoos, conditioners, soaps, etc.), and it was nice to have the dishwasher and counter-top range to do some of our own cooking. The pools are all well-maintained and spread out, and at each one there was different stuff to do. I felt that the hot tubs were too chlorinated, but I am assuming that was done on purpose to keep the water clean. The lazy river was probably our favorite spot in the resort. Overall our stay was a pleasant one, and I would both recommend this resort to others as well as visit again myself.

Awesome Service!

Great location!!! Comfortable bed and Friendly Staff. I would definitely refer family and friends:)

cleanliness

Was our 3rd stay. Room was not as clean as previously experienced, floors were dirty. Some of the seating areas around pool had towels and food lying out.

Friendly, Clean, Spectacular fun for all ages.

I just love this Resort. There is something for everyone from all ages to do. The accommodation and staff are top notch. Five Stars. Very kid friendly but yet plenty of other spots to escape to, if peace and quite is what your looking for at anytime. If relaxation is whats your looking or plain all out fun. This Resort has it all. I can't wait to return.

Super Urlaub

würde immer wieder in dieser Anlage meinen Urlaub verbringen. Schade ist nur das einiges extra kostet

Love the villa

Two things I did not like my three old year son lock bathroom in master bedroom ,call but maintenance came after we leave for the park, Next previous guest dirty linen was in front unit until midnight plus a few pieces on lawn even on check out day .

bella852

Great two day stay.......Relaxing...love the ammenitites

Not happy.

I've stayed at the Holiday Inn Orange Lake resorts before, and I was happy with everything, but this past vacation was very upsetting. We rented a two bedroom unit which looked lovely when we arrived, but we soon discovered what the resort likes to call "Palmetto bugs". I'm not from Florida, so I was unfamiliar with that name, but I knew what that bug was, and it was a cockroach! We saw at least 6 of them during our time there. I called the guest services, and they offered to send out pest control, which they did, but it didn't seem to help at all. We were still seeing them until the day we left. I did call guest services again to tell her that they were still there, and she offered to have pest control come back, and proceeded to tell me (what I think was a scripted excuse) that it takes a few hours for them to either die, or leave. I explained that it had been 24 hours. They offered to move us to another unit, but we were leaving the following day, so I declined. I did ask to speak to a manager about this, but there was not one available, but I was assured one would call me back. They never did. I can deal with a lot of things, but roaches are NOT one of them. As much as I like the grounds , the quick ride to Disney, and the convenience of nearby shopping, and restaurants, I wouldn't stay there again. I would also recommend that when a guest complains about something as serious as roaches, they should be taken seriously, and at the very least, call them back! Oh, and here's the kicker... On the note left by pest control, it says "Do not leave food out". The funny thing is, I run an Inn. I'm a very clean person, and I didn't appreciate them insinuating that I may have caused them to be there.

Great Resort

Wonderful resort!!!!! Friendly knowledgeable staff!!!! Excellent amenities and beautiful location!!!! Stay here!!

Good Location - Bad service

Cockroaches in our room and raccoons eating garbage around the villas was the first interesting attraction in our visit to Kissimmee/Orlando. I arrived late night on Saturday and I received a non-scheduled, wake-up call from the staff on Sunday 8 am, talking about the amenities and offers in park tickets... wait!, I just want to sleep a bit and I have my park tickets!!!!!. For IHG members: This hotel/resort provides free internet but the business center is not free, late checkout is not available. Housekeeping is on demand, if you do not make an explicit request, nobody clean your room. Coffe machine did not worked and was reported. Pillows are extremely big, you probably need 1FT of shoulder to support those pillows. At the end of my stay I was very happy to return to the confortability of my home. Comparing the average prices in the area, this hotel is really expensive and do not offer as much like other more simple hotels.