December 15, 2013
Personally, we didn't have major issues with our stay. But, our friends had a room with bed bugs that the resort new about and hadn't taken care of yet. They moved them to a new room, but landed up not treating them properly. Our friends also left several laundry items in the dryer due to the bed bugs and they left a jewelry bag in the room with over $2,000 worth of jewelry in it. When they called regarding their items, they mysteriously were not there!!!! Hmmmm We stayed 10 days so we got to witness the cleaning personnel loading various items from rooms they were cleaning into their vehicles. Maybe????
December 12, 2013
Most Amazing Family Vacation EVER!!!
I just want to thank IGH for the my recent stay at the Orange Lake Resort. My family and I stayed for 6 days at the River Island Condos where our experience was top notch all the way. From the minute we walked into our room my wife and I knew we made the right choice for where to stay in the Orlando areas. We had been to Orlando before and stayed on the Disney properties, which was an experience as well, but nothing can compare to our ability to have a great vacation and relax at the same time. When we stayed at Disney, our room and resort was basically a place to gather and sleep. Our stay at Orange Lake turned into being our destination of choice for 3 of our 6 days in Orlando. My kids actually didn't want to go to all the Disney parks again, they wanted to stay at the resort and enjoy the pool and lazy river. They loved it!!!! Also, for being such a great Family friendly resort, I didn't feel overran by kids. There was so much for them to do, they left all the parents alone. My only thing that wasn't to my liking was the rental clubs. I completely intended on golfing 2 of the courses at the resort, but did not want to pay to have me and my wife’s clubs brought on the plan. A few years ago we did pay to bring our clubs to Mexico only to find out the rental clubs were actually nicer than the clubs I had brought down. This was not the case on the Reserve course. The clubs that I played with looked like they were Pawn Shop specials and my wife’s were the same. The bags we got were a hodge podge of clubs just thrown together. Had the clubs been nicer, I would have probably golfed every day. **I learned an important lesson; If I plan to golf to bring my own clubs.** Again, It was a great resort and I will completely visit again. I have already told all of my friends, co-workers and family about how wonderful this resort is and what an incredible deal.
December 14, 2013
Great option in lieu of Disney World Resorts
I am a Platinum Member and for the most part have always enjoyed great service. My time at this resort was exceptional. From the night I checked in, Andy and Lisandra were amazing and very accommodating. They upgraded me from the 2-bedroom villa to one by River Island. This was very convenient as I have two young boys and they were thrilled to spend time in the pool. I needed a place that with multiple rooms and was excited to have a fully furnished "home" away from home. We spent a week at WDW and I was originally concerned as to whether not staying at a WDW would take much time away from the fun. However, it turns out this resort is minutes away from the parks. Talking with some friends who have stayed at a WDW resort, it turns out the travel time is about the same whether staying at a WDW resort and taking a bus or staying at an outside hotel with a rental car. I chose to stay at this resort even though there were a bunch of review about being pressured into a sales presentation. Yes, I was approached, but just told them there was no way we could attend since we were going to be spending all the time at WDW and we came to make memories with our boys. They were very respectful about it. Last thing, the cost to stay in a 2-bedroom villa on this gorgeous resort was about 1/3 of what it was going to cost me to stay in a 2-bedroom hotel room at WDW. I saved over $2,000 by staying at this resort and am sure the amenities, comfort, and relaxing environment were nothing short of equal to WDW's hotels. Thanks to the team at Orange Lake Resort, my family will be staying here again during our next visit to Orlando!
December 10, 2013
Exceptionally wonderful winter vacation getaway with grandchildren!!
Our condo was perfectly located at River Island. A wonderful view of two Theme Park firework displays each night! We had every amenity known to mankind both in the condo and on the property. In fact, we scarcely left the property because we really had little need!! The staff was warm, welcoming and knowledgeable. Not at all overbearing. For me, I can't remember the last time a slept so well - the beds were amazing. Far more comfortable than many we've paid quite a bit more to sleep in. Above all, we loved this property and while we are not interested in a purchase, we will continue to visit each year as long as we are able! A fantastic time was had by our grandchildren and us and it didn't include a single Theme Park!! Great job Orange Lake!! Thank you all....
December 11, 2013
Always a great stay
Love coming here. Accommodations are great and lots to do. Could use less of a sell every time we go. Even at check in, when you want to just unpack and relax you have to see Sal so he can go over the hard sell. Keep the 20.00! I am already an owner!
December 10, 2013
Shame the apartment wasn't well cleaned
This is a great resort the apartments are very spacious and well equipped with everything you need for your stay. Our unit had evidently been cleaned but there was a couple of concerns, used cotton buds in the vanity, broken glass in the dishwasher and a dead cockroach in a light fitting. The domestic team need to pay more attention as these things reflect badly. Very angry about the "tour" of the property it was time share and as is the way very pushy. Didn't get the tour of the resort which we were interested in.
December 8, 2013
Hole in the Ceiling. Room 5455
As a Platinum member, I used points to stay at the property with my family for a weekend at Disney. Upon arrival, the staff was friendly and the property was well maintained. Check in was quick and the staff was courteous. Upon first view, we were impressed with the room and the view we had. The room was spacious, clean and more than we expected. After we got settled, my daughter told me there was something wrong with the ceiling in the 2nd bathroom. Upon inspection there was a large 14' x 10' #I have a picture of it# hole in the ceiling above the shower. The drywall had split and was hanging down. I was curious how the cleaning staff had cleaned the room and not noticed this. I tried to call the front desk but got an operator who told me she would make a note of it. Thats it.... "I will make a note of it." I would have expected a little more concern or at least an apology for the issue, but none was given. A secondary issue was the front right burner on the stove didnt work. not as big of a deal considering there were 3 others, but should be noted and addressed. I stay an average of 6-10 nights per month in a hotel and have been a loyal IHG member, and regardless of using points or paying, I dont expect to have a room with a hole in the ceiling.
December 9, 2013
Great for entire family
Stayed with my daughter and son in law, 2 grand kids, my wife and myself. Plenty of room for all with 2 bedrooms, 2 baths and full kitchen. Definitely recommend.
December 8, 2013
spacious rooms comfortable beds
We were in a 3:bedroom 3 bath unit. 4 adults 1 teenager and 1 preteen., had lots of room to move around and not bump into each other. Beds and bedding are very comfortable. The draw back is theresort is so large it's hard to find your way around. Even after coming and going for a week we still had a confusing time. Units decor is a little dated and worn but still clean.
December 8, 2013
Good service, friendly staff
This is our third year visiting your resort, and we always enjoy ourselves. It is so nice to have all the conveniences right on your grounds, so if we chose not to leave the resort, so much is available for us. Planning another vacation for next year!