Orange Lake ResortRental Guest Reviews

Great resort!

Beautiful and big units. Lots of space, things to do and places to eat. We will return as soon as possible.

Everything was picture perfect

Just beautiful......Comfortable....Relaxing.....Fun

Down hill from here

I have been an owner of an Orange Lake Timeshare for the past six years, anyone want to buy a timeshare! A guest at most of the properties OL has to offer, things are starting to change. I sent my friends one of those owner offers for them to go and spend the weekend with a requirement to attend the timeshare sales pitch. Apparently, the OL resort in Kissimmee made it easy to say "NO". I was contacted that they were given a two BR condo that smelled like something died in the unit. They attempted to open the screen door to air out the unit and the entire door fell off. The nice gentleman arrived and informed them the yes, the unit smelled and the door was broken. Another gentleman arrived and brought the keys to another unit. So they repacked and arrived at the other unit. Which was fine. After staying three nights, they simply stated that the bed was a rock, a lot of the fixtures were broken, and why would anyone purchase a timeshare here. Feeling bad about the travel and expense, I paid for their stay. The sales pitch according was your normal OL tactics. NO then NO but NO but if we NO and if we NO. They simply had no interest in what actually occurred during that weekend. Speaking to other owners, they too are disappointed with the OL properties. One thing that has to be said is that the staff you have is awesome. I have never came across one rude or unwilling to help person. They seem to love working at the timeshares and being an owner I know several of them. If you are planning to purchase at OL, good luck.....I can always sell you mine!!!!

Customer service

When we first arrived the welcoming staff was courteous and efficient. The living quarters were updated and clean, which was great. I was annoyed on the day of check out, we received a knock on the door by housekeeping at 8am asking what time are we leaving. In my opinion, was very rude. As check out time was at 11am.

Vacation Spot and More

We Very Much Enjoyed Our Stay with the Resort. We Found Ourselves Just Wanting To Stay At The Hotel Instead Of Leaving Because; There Was So Much To Do. We Loved The Fact That There Is So Many Activities For Every Age Group. Let’s Just Say We Never Heard the Words Our “I Am So Bored “, from our Grand Daughter ~ In Fact We Kept Hearing Her Say “Couldn't We Just Stay One More Day?“ .

Lauren is AWESOME!

We booked a villa on this website and when we checked in found out that it was not in the area we thought it was. Lauren at the check in desk asked us to wait a minute while she checked availability and was able to move us to exactly where we wanted. She was AWESOME and went way above our expectations. Thanks for hiring and training great reps like Lauren. She is a true ambassador for your resort. Our only hiccup was the wireless internet speed. I needed to do some work while away and the internet just would not let me stay connected.

Great Place if you like relaxing and pool time.

We found this property for our spring break vacation. We went down in March 2014 and was very impressed with the River Island Village. We reserved a 2 bedroom for our family of 4. It is very spacious and comfortable. The beds were very nice and comfy and both kids had their own beds. We really enjoyed the lazy river. We also purchased the 7 day play pass which included the lazy river tube rental, as well as unlimited putt putt and arcade points. The unlimited use of lazy river tubes and putt putt should be included in the price of the rooms. We found that the onsite food and prices were just as good if not better in some cases than the chain restaurants down the street from the resort. Only one complaint I had from the onsite food places was the slow service even during the slow times of day. Despite the slow service the staff throughout the whole property was very friendly and courteous. It seem to be consistent at the different villages. Other than that it was a great experience. We loved it so much we returned for summer vacation at the end of June 2014.

Great place but too noisy at bedtime

I have stayed in this hotel for three years in a row, but this was my first time staying in the one bedroom rooms located on the reception (checkin-checkout) building. This place is gorgeous but the room display is awful, the first thing you see when you enter the room is your bed. This is a no no for my family, all the walking on the hallways (running, talking and laughing after midnight) will disrupt your sleep. I know you are on vacation, but hey you need to get some sleep. Other than this, the room is super nice, bathroom is updated and the kitchen is a plus. I have some recommendation for these rooms, please remember that most of us travel with kids and counter top in the bathroom is too high, even for my son (6 yrs. old and over 46 inches tall) maybe you can locate a stepper for kids to be able to do their stuff without anyones help. Anyway, I will stay here again and again. It is super nice, has many pools and it is near Disney Parks/Downtown stores.

Amazing Place, we felt right at home!

I just want to say what a beautiful place, we felt right at home, the villa was beautiful, the check in & check out awesome! We enjoyed the restaurants, gift shop & pools! We will be back for sure, specially now that we got a timeshare :)

10* Resort

I'm not going to bore anyone, yet *W O W* what an awesome, friendly, clean, great~value~for~the~$$$$ Resort. My hats off to the Staff, and especially the Manager's for running an efficient operation!! Coming from a "Railroad" background, I know what being *On-Time* means to an operation being effective and successful!! Cannot say enough about the Staff, GREAT PEOPLE! Lush surroundings, Great Food, Comfortable Villa's...we had a great 8 days...We'll be back!!