May 14, 2013
Great for the whole family!
I was very anxious about the resort with some negative reviews mixed in, but when we walked in our 2 bedroom suite in West Village, we knew that we had made the right choice. We had 4 adults and 2 kids, the 2 bedroom suite was perfect; we had no issues at all. I said 'no' (several times# when being solicited for the timeshare thing and we never heard another peep from the staff after check in. There are 3 huge pool complexes that we visited #and others that we didn't# and all 3 were great #multiple pools at each, basketball hoops and volleyball nets in the pools, slides, waterfalls, etc# and all completely free to use. You did have to pay to go down one of the bigger slides and to ride on the tubes in the lazy river #though the tubes are just floating along and anyone can grab one#.Other than buying a couple of drinks at the bar one evening #while listening to live entertainment poolside#, we didn't spend a single dollar at the hotel. We had a six day vacation, with 4 days at the parks, we thoroughly enjoyed our time at the hotel on the other days.
May 12, 2013
There was six of us Lady;s.Had a super time.The 2 Bedroom villa was beautiful.We are staying again in august already booked.The pool and Lazyriver was worth it.
May 11, 2013
All but the Greasy Sales People
The pool areas are excellent and very clean. Hard to find a deck chair though so go to the pool by 10am. Our 2 bdrm villas was roomy and in pretty good shape and a 10 minute drive to Magic Kingdom. The desk check in staff are very polite and helpful and immediately arranged for a crib for our room. They then called 3 times to ensure it had arrived. Do not go to the 'promotions desk' to get your free gift as this involves requests by the propery for you to tour the resort and buy a timeshare. They do provide various gifts if you complete the timeshare presentation and we received $100 for being Platinum Level Priority Club members post tour. The timeshare sales manager was extremely rude to my wife and I when we opted not to spend $41,000 at 17% interest on their timeshare after arriving at the Presentation Center at 8am and departing at 10:30am (longer than we were told so the kids missed some time at Disney). The lady who toured us around was friendly but it seemed she was required to follow an aggressive sales pitch that was a big turn off. Just avoid the whole timeshare pitch and you'll enjoy the resort, or rent a house with a pool in Orlando for half the price of Orange Lake but you'll miss the lazy river and pool complex.
May 11, 2013
Beautiful place very cozy and comfertable
My family enjoyed it there and a great time specially enjoyed river island and how beautiful the resort was and how much there was to do in the area and on the resort.The staff was very helpful and very friendly i would recommend this resort to anyone to go there and stay there. Iloved it there that much i became a owner.
May 9, 2013
Wonderful family resort
After reading some of the negative comments I was tempted to change our reservation to another resort area. I am so glad we didn't. We stayed in the North village, and we were so pleased with our entire experience. We found the staff to be very kind and helpful. We had an issue with the toilet in the master bedroom, and someone was there to fix it within an hour. We would definitely consider this resort again.
May 7, 2013
Awful Stay, Would not recommend
As many others who find Orange lake resort online, my husband and I were very excited to stay there, mainly because we chose this resort to get married at and stay for our honeymoon. When we first got there, we were more than disappointed. We were told prior to even booking the trip that there was a 'gorgeous, white sand beach overlooking a beautiful lake' and that quote was very misleading. The 'beach' that this resort has white sand but it is so dirty and filled with sticks and pebbles, it didn't look white. It didn't even look comfortable enough to walk on. The 'beautiful lake' was murky water and behind the property looked like there was run down trailers. It was not a place I wanted in my wedding pictures so we had to change our location the day before our wedding and hope it worked out for the best. Also, the pools are said to each be equally amazing and they're not. The only pool that is actually nice is located at the River Island area of the resort. All the others seemed unkempt and disregarded. The door that you needed to open to enter the hallway to get to actual hotel rooms was broken. You didn't need the key card to open it, so anyone could enter. And as if that is not bad enough, the door to enter our actual room was broken as well. The key card was not needed so anyone could have come in and stole our belongings. Also, the restaurants on the property are so bad, we preferred to eat at burger king down the street. Every meal we ordered was prepared wrong and we had to wait close to three hours on our wedding night to receive the correct order from one of the restaurants. Besides those downfalls, the staff was nothing short of unsatisfactory. We were lied to the minute we checked in until after we checked out. We were given a Triple A discount on our room and as we were checking out we were told we still had a large balance to pay. We had no idea what the charges would be because we did not charge anything to our room so we found out that it was 'room tax per night' which was never mentioned to us at check in and we were told at check in that the total we were paying was with taxes included. The manager we spoke to at the end did not help at all and could only say sorry, which was no good to us. I'm thankful we had the rest of Orlando to go too because if we were stuck at this resort, I would have checked out the day I checked in. This resort almost ruined our wedding and I would not recommend this stay to anyone. Maybe my expectations were too high because I heard so many good things, but when I'm staying at a 5 star resort, I expect a 5 star resort.
May 3, 2013
We had a wonderful villa! The only bad thing was the weather - we didn't get to enjoy the lazy river, awesome pools or water activities. Our room was very clean, very comfortable and perfect for us. No one hassled me about timeshares about check in.. I just handed in my $20 coupons and said I was not interested and they said, ok, thank you and walked away. Awesome grounds and look forward to going back. Didn't have much exposure to staff, so can't comment there, but we were not hasseled at check in or check out/
April 28, 2013
This was by far the best hotel experience my family and I had. It was a good value, and the two bedroom suite was simply perfect for my family of five. I only wish we could have stayed longer. The pools are beautiful, the restaurants are great, the staff was helpful and polite. Just be prepared for them to try to talk you into a time share presentation five minutes after check in. And don't do room service, it was cold. Better to take the shuttle and eat in one of the restaurants. We WILL be back.
May 6, 2013
Nice resort but after 4 requests I was not able to get a crib. Which was important since we have a small child.
May 6, 2013
We reported AC leak
We had water on the main walkway of carpet, which was coming from the AC unit. I reported this in the evening, and 2 attendants did respond, review the issue and said they were going to drain the unit from the outside. When we woke up the carpet was worse and more area was soaked. After calling and reportig this again an attendant showed up wtih a fan, later another attendant showed up and looked at the problem, then said he needed to drain the unit. The fan helped and when I checked out, I reported all this and the desk clerk appeared uninterested in my issue. I have enjoyed several prior visits to the resort and this was our 1st negative Customer experience with the resort. Hopefully, the unit was resolved for the next guest.