Orange Lake ResortRental Guest Reviews

Great Place if you like relaxing and pool time.

We found this property for our spring break vacation. We went down in March 2014 and was very impressed with the River Island Village. We reserved a 2 bedroom for our family of 4. It is very spacious and comfortable. The beds were very nice and comfy and both kids had their own beds. We really enjoyed the lazy river. We also purchased the 7 day play pass which included the lazy river tube rental, as well as unlimited putt putt and arcade points. The unlimited use of lazy river tubes and putt putt should be included in the price of the rooms. We found that the onsite food and prices were just as good if not better in some cases than the chain restaurants down the street from the resort. Only one complaint I had from the onsite food places was the slow service even during the slow times of day. Despite the slow service the staff throughout the whole property was very friendly and courteous. It seem to be consistent at the different villages. Other than that it was a great experience. We loved it so much we returned for summer vacation at the end of June 2014.

Great place but too noisy at bedtime

I have stayed in this hotel for three years in a row, but this was my first time staying in the one bedroom rooms located on the reception (checkin-checkout) building. This place is gorgeous but the room display is awful, the first thing you see when you enter the room is your bed. This is a no no for my family, all the walking on the hallways (running, talking and laughing after midnight) will disrupt your sleep. I know you are on vacation, but hey you need to get some sleep. Other than this, the room is super nice, bathroom is updated and the kitchen is a plus. I have some recommendation for these rooms, please remember that most of us travel with kids and counter top in the bathroom is too high, even for my son (6 yrs. old and over 46 inches tall) maybe you can locate a stepper for kids to be able to do their stuff without anyones help. Anyway, I will stay here again and again. It is super nice, has many pools and it is near Disney Parks/Downtown stores.

Amazing Place, we felt right at home!

I just want to say what a beautiful place, we felt right at home, the villa was beautiful, the check in & check out awesome! We enjoyed the restaurants, gift shop & pools! We will be back for sure, specially now that we got a timeshare :)

10* Resort

I'm not going to bore anyone, yet *W O W* what an awesome, friendly, clean, great~value~for~the~$$$$ Resort. My hats off to the Staff, and especially the Manager's for running an efficient operation!! Coming from a "Railroad" background, I know what being *On-Time* means to an operation being effective and successful!! Cannot say enough about the Staff, GREAT PEOPLE! Lush surroundings, Great Food, Comfortable Villa's...we had a great 8 days...We'll be back!!

Awesome stay

I had reserved a 2 bedroom 2 bathroom villa. I walked into the villa and all I could say was, "this is so nice", several times that everyone was getting tired of hearing me. My stay was for only two nights, but I enjoyed my stay very much and I looking forward to my next stay.

Great Price, friendly staff

Our overall experience was nice. Staff was friendly, price was good, room was very spacious. Overall room was dirty upon check in- coffee table was VERY dirty, whirlpool tub shot out black mold when the jets were turned on, ameneties were nice but very spread out and everything seemed to be an additional charge. We stayed with a group for baseball and no one else complained abt room cleanliness so we would likely try here one more time. Took 15 mins to get to room once through the gates. Nice distance to Disney.

Schöne Anlage mit Startschwierigkeiten

Das Club Hotel hat eine sehr schöne Poolanlage. Diese ist sehenswert. Die Anlage ist sehr weitläufig. Ohne Auto oder den vorhandenen Shuttle ist das Erreichen von Zielen mühevoll. Aber gerade das macht auch den Reiz der Anlage aus. Alles scheint sehr entzerrt und nicht dicht gedrängt. Das Hotel selber ist gut gelegen und wir haben alle gewünschten Parks mit annehmbarer Fahrzeit erreicht. Bei unserer Ankunft mussten wir leider die Geduld der Mitarbeiter strapazieren. Das erste Zimmer war nicht sauber gemacht. Nach einiger Diskussion und Warten ging es dann in das 2. Zimmer. Das hat sehr schlecht gerochen. Wir haben vermutet, dass Katzen Urin in dem Zimmer war, obwohl Haustiere nach unserer Kenntnis nicht erlaubt sind. Wir haben für die gesamte Prozedur des Einscheckens ca. 2 Stunden gebraucht. Dann hatten wir endlich das dritte und letzte Zimmer erreicht. Da es meiner Frau nach dem langen Flug von Deutschland nicht gut ging, wurden das qualvolle Stunden. Das Personal hat sich wirklich bemüht, aber offensichtlich war die Organisation mit der Situation leicht überfordert. Übrigens: Am Ende haben wir dann einen 2 Stunden späteren Aus Checkzeitpunkt als Entschädigung bekommen. Wir fanden das nicht angemessen, aber das muss jeder selber beurteilen. Dem Hotel merkt man seine gute Belegung (vielleicht auch das Alter) an. Besonders die Teppiche in den Fluren sind nicht sehr ansprechend. Das dritte Zimmer war dann sauber und i.O. sowie alle anderen Einrichtungen auch.

Happy Camper

Every aspect of our stay was awesome except your maintenance staff - they need a little supervision on customer care. Everything and everybody other than that was awesome. The staff made a very long line at check in a pleasant experience. Serving drinks in line was an excellent touch. Check in staff was superb. The units are sooooooooo spacious and comfortable. The property and all its amenities left nothing to be desired. I have already booked my week for 2015. Thanks guys!

Mrs.Arnold

Very nice Villa for a family of 8.Fun at the pools kids loved the hippo, transportation was great did not have to drive.

Check in

Didnt enjoy the hard sell tactic upon checking in to attend a 1.5 hour sales. Everything else was good.