Orange Lake ResortRental Guest Reviews

Hidden (to us) gem

Nicely laid out resort with lots for the kids to do. Provided maps helped a lot. Signage concerning cost of extras; such as lazy river rafts was lacking and they were a bit expensive. Rooms were very nice and updated but 2 remotes for 3 tv's was a challenge with grandkids. Some shampoo would have been nice as well. Overall, a very nice place close to the airport.

Great resort if you don't mind pressured sales tactics!

Stayed there for a week in March Break with kids. Checked into front gate and proceeded to check-in area. Front board had list of names to welcome Elite/Gold members and my name was missing - nice idea but backfires when you miss Platinum Elite members!! Checked in and it took 45 minutes to get checked-in. This was a major disappointment and it was obvious that the front desk is highly unorganized. We had just drove 12 hours and we were tired - just wanted to check in and put our feet up. Finally got checked in and got ushered to a secondary area where they started a sales pitch to sell us TIMESHARE! Politely said no and instead of accepting this answer, the lady pulled another gentlemen into the conversation to "tag team" convincing us that we should attend a 90 minute presentation and how we could save money by joining their program and other sales gimmicks. UNREAL!!!! I finally got upset and raised my voice and left. We were now just over an hour to get through this process and it ruined the whole experience of checking into the resort. We have been through timeshare presentations before and had zero interest - if I had of known that there was going to be pressured sales bothering me while on holidays I would have stayed completely away from this resort. Got checked in and the room, pool, facilities etc were all really great! The first morning after we checked in, someone called from front desk to see if we had an interest in timeshare! Made it quite simple - call again and we check out. They did not call again but this really upset me and it took the first few days of our stay to get calmed down vs leaving. Pool facilities and golf courses on resort were really good - got a couple of rounds of golf in and kids went to different swim areas and had a lot of fun. Stayed on points - if I had of paid $1800+ for the week to stay there and gotten treated like this I would have left after the first night. To add to all of this, I have now called three times and asked for a copy of the receipt (for all the extra charges incurred while there as this resort is cashless) - despite three phone calls I have yet to get a copy of the receipt. Again, front desk is highly disorganized!

More than we expected!

We thoroughly enjoyed our stay! Room was clean, fully equipped, more than spacious, and a nice place to come back to after a long day at Disney or Universal! The staff went above and beyond to accommodate our needs and requests! We enjoyed the fireworks of Disney from our patio, and never encountered any roaches....although we did have a lizard try to dart in the front door from time to time! Kids didn't mind it though, they named him and were watching for him each evening when we came in! We enjoyed sitting on the patio watching the golfers search for their lost balls in the trees, (apparently we were on the tough part of the course! lol ) The waterpark was a huge hit, along with family karaoke night, and the arcades! Free ice cream in the rotunda was a major plus!! Overall we had a wonderful time, and I would give it a 4 star rating!

Horrible Week

I had three families staying in three separate Villas.....our Villa was the worst. First day there, we had to call housekeeping to get our three rolls of toilet paper that was not in our room. The Villa did not look like it had been cleaned properly. Also on the first day we had to call again for the porch light because the plastic was melted off of the light and there was wasps making nests inside. Second day, we had to call for Ants crawling all over the carpet in the living room area, and come to find out there was food under the couch in the living room that they were getting to......again a sign the room was not cleaned properly. Found a peanut shell in one of the beds....which again told us that the room was never cleaned properly. Third day noticed carpet in master bedroom closet was wet and was wet all the way into the living room. Called for service and found out it was the AC that was leaking.....said they would come the next day to fix it but never did....in the meantime they had a blower trying to dry the carpet in the master bedroom which triggered a mildew smell throughout the bedroom and into the living room....which also triggered my allergies to flair up worse than they had ever been. All in all we had the worst experience ever!!! After complaining to the Manager, they did nothing for us because they said they were at full capacity.....halfway through they said they could move us to another room....but then told us that they were at full capacity. I will never stay at this Resort again, especially when management could not even at least give me the $100 credit that they offered me to sit through a 90 minute presentation....of which they did not want me to sit in....because I would have really let them know and everyone else know what they were in store for buying into a place like this.

Only negative thing I could ever say about our stay....

My family and I are big on traveling with cash, most are the complete opposite! I unfortunately was not prepared by bringing credit/debit cards with us and ended up having to go to a local drug store to purchase a pre-paid card, in which the staff there was not to familiar with the type of cards they were selling. Overall, our experience was top notch and we (entire family) cannot wait to come back again!

disappointing.......

This was our 2nd visit to this particular resort, the previous time in 2012. After checking in at the main counter, I was whisked over to the concierge counter where after 10 minutes of telling the gentleman I wasn't interested in any of the deals and already had tickets he proceeded to get snippy and tell me that "well I guess there isn't anything I can do for you". As we approached our room, there were bags of trash and dirty linen sitting outside of it along w/ a spray bottle of cleaner sitting on the counter inside. After calling the front desk about this, we were directed to the Housekeeping dept. where no one answered. We called 4 more times over the coming days until finally after 3 days they came and removed the linen and trash. This place needs some serious customer service training.............

Nice Property

The property was nice as well as the rooms. Check out at 10am was really not fair when check in is at 4p. This property has vacation club owners that the staff falls all over. No recognition for being an IHG plat rewards club member at all. Refused to give us a later check out time. When I requested in advance to be in a certain area the girl at the front desk said no and didn't check. She was a joy. They were giving everyone at the resort $20 coupons towards food and beverages, but not us reward members. I never got one. It had been torn off. The room was nice, but dirty when we checked in. Had to call to have them clean it and bring a clean blanket. They did so and followed up about it. The staff when out side made a lot of noise in the mornings woke us up at 7a. I don't know if I would go back. but it was a nice property with great pools.

Orange Lake is going downhill

I've vacationed at Orange Lake Resort for 30 years and this last visit was awful. The employee (Marcus) at the golf clubhouse was rude and unprofessional. There were kids playing on the golf coarse which made us nervous about their safety. Room was very clean and housekeeper staff were excellent. Something has changed at O.L. it not for the good. Next year might be a good time to find another resort. Disappointed owner!!!

Uncomfortable stay

Experienced roaches in my 'villa' in the East Village so if you see several reviews about this, please know that they are not isolated incidents. Resort is very nice and spacious floor plan, but the roaches made for an uncomfortable stay.

Eh, not the best resort

The first impression was great! Unfortunately the welcoming staff made my choices for me and didn't explain anything to me. The person who checked me in, decided not to preauthorize my credit card so I missed out on the points for my purchases. Then, they used my coupon to sign me up for a resort tour but failed to tell me I get charged $30 for not going (they removed it later). Then, the room was nice. The beds were great. We tried to get ahold of someone for late check-out so we could do the tour but I was on hold for a long time. When I tried a second time, I was transfered five times between the same two people. They kept telling me someone else was in charge of that and transfered me back and forth. This prevented me from doing the tour and had stand in line to get the $30 removed. Beyond that, we also found underwear at the pool area by the main building and there was mold on the shower curtain. It appeared that the cleaning staff didn't move the curtain or look at it to verify it's cleanliness. Overall, I was dissapointed given the price I paid and what my IHG expecation is. I stay with IHG Monday - Friday every week and that was seriously dissappointing.