Orange Lake ResortRental Guest Reviews

Great 3 bedroom suites, but poor customer service

You have to drive everywhere on site for daily activities ! There are multiple villages and nothing is in walking distance . They provide shuttle buses but it's a hassle. You are better off hoping in your car. The pools next to certain buildings were closed for weeks! Poor customer service! The manager we spoke with about our concerns was not very helpful . We requested a late check out and the cleaning crew banged on our door at 8:35 am to wake us. After we explained we had a late check out they came back again an hour later to see if we were out yet! The rooms were nice and spacious . The river island pool was fantastic, but you have to rent tubes for the lazy river $9.00 each ! Upon check in they give you a 25 $ coupon to use on site, but before you walk out of line someone grabs you to validate coupon only to say you must register for a seminar on time shares to receive it ! We had just traveled and wanted to get settled. I was not willing to sign up for a 90 min seminar for $25 savings . It was a joke ! The time share people were rude an apparently separate employees of resort. They put the pressure on for time shares. Our building was under construction. After our stay no matter how great the value, space of the suites and the river island area we will not be staying here again.

mostly good but some disturbing experiences

First the staff was for the most part professional, friendly, courteous. The villa was clean, spacious and had all that was needed or wanted. The property had many things to do but some activities were pricey, but overall not bad. Check out happy hour to save a few bucks. Now for the bad, for a non-smoking facility there was sure a lot of it going on around the pool areas. Even had a women smoking a cigar in front of the Windward bar. When I asked people to not smoke around my grandchild some became rather obnoxious, and plenty of resort employees just ignored what was happening. When I went to the registration area to complain I was told by one of the female greeters that smoking was aloud around pool areas. When checking out I told the girl behind the counter that we were disappointed with the smoking and was told it should have never happened, that smoking is not allowed on the property! Management needs to get that message to all employees.

Family vacation

We decided to try your place because of the 3 bedroom condos. Was not disappointed The room was huge- really loved that each room had its own bathroom the only downfall was the pullout couch in the one room was the worst I've ever seen/ felt, I felt really bad for my future son in law The golf courses were great!!! Nice that they r right on to resort Pools and restaurants were very nice too. Overall a great experience. We would come back Marilyn from Ontario

AnnieMN

We were extremely pleased with the facility and staff. We stayed in a beautiful 2 bedroom condo right off of one of the greens. The resort had various events during the day to meet any age group! We were their for a family wedding. The wedding was beautiful overlooking the waterfalls, nicely done. Our only regret was we missed our king sized pillows and that we are not there right now! Very nice grounds and pools. Loved the lazy river and Putt Putt! Thank you Orange Lake for a really wonderful vacation destination.

Fabulous location for a wedding

I was at Orange Lake for my friend's wedding, and it was perfect. She was married on the center island in the River Island section of the resort with her reception in the Legacy Clubhouse where Sabrina was fantastic and really took care of the guests. I enjoyed it enough that I would definitely stay there again the next time I am in Orlando. As a note, do be aware of how big this resort is! I stayed in the North Village and gave myself 30 minutes to walk to the reception to catch my taxi on departure and this was NOT enough. The resort shuttle does run from 7 am, but as I was early, I was on foot with my luggage. If a very nice groundskeeper on a golf cart hadn't seen me, asked his supervisor for permission, and driven me to the front, I would have been in trouble. This is just another example, however, of how the Orange Lake Resort staff went out of their way to make it a great stay for us.

The best

Use your points here. This resort keeps me staying at holiday inn hotels 3 times a week just to earn points. You will not regret staying here. Try a pizza, visit all the pools, enjoy the courts. Easy drive to parks and Hertz on site! You can't go wrong.

Quick Getaway

I looked into many places to stay. My husband and I only had 1 night but we wanted to enjoy our time away from our 5 kids. After researching MANY Orlando hotels/resorts we decided to stay at Orange Lake Resort. We checked in a little early. The front desk staff was very helpful. I wanted to make sure we had a unit with a jacuzzi tub and they made sure we did. Then we ate lunch at Breezes. The wait staff was very slow so we change seats to the bar and they were very nice and the food was AMAZING. It came out hot and tasted very good. When we went over to the pool that had the lazy river.. I was very disappointed to find out that my RESORT FEE did not include the tubes. That was kind of confusing. We ended up only purchasing one tube which cost an extra $9. When we returned to the room we called to find out what is included in the resort fee and the person we got on the phone really did not help out. When we asked if the shuffle board was included they really could not answer. We decided to have room service.. there was NO fee for the delivery which was great. We loved the food from Breezes so we ended up ordering dinner from them. Food came to our room quickly and was well prepared. The last thing that happened was at 10pm we heard the boom of the fireworks from Magic Kingdom. I was ecstatic. When researching hotels I really wanted to see Disney fireworks but there was an upcharge at most hotels to face that way. Needless to say, we walked out on our balcony and watched. That really made the night :)

villas are nice

the 2 bedroom villas are great to stay in it would of been nice to no that they only take credit cards at all the places inside this resort as we only use cash. Check in and check out take forever.

Great Vacation

This was the first vacation my wife & I had taken in 3 years. There were only 2 problems we had. 1st was our room was not ready at 4pm check in. the 2nd was we wanted to stay another day. We went to the front desk to inquire and the girl told us to go to the phone down the hall, but there was no answer when we tried. Other then that, we enjoyed ourselves. We even met a hostess at one of the on site restaurants that was from the same city we were from. The villa we had was a corner unit with a balcony facing the east so we got the morning sun. We plan to return as soon as possible.The cost was below what we had thought it would have been. I would recommend this resort.

Relaxing, spacious, and fully entertaining!

For such a huge facility, we were surprised by how we were treated as only guests. Kindness and fun surrounded us. So many clean & extensive pool systems and really perfect, outdoor restaurants to choose from! We came for Disney, but extended our stay to have more time at here. I remember relaxing bfasts on the back porch, watching a coon family come down out of the trees & start their day, great lizards & a millipede too, driving around to the different villages with the windows down and strolling with ice cream from Eddys at night! A truly WONDERFUL EXPERIENCE for my kids, ourselves, and their grandparents!!! Also worth noting: location! 3 miles from Disney & still close enough to NASA & Cocoa beach