Orange Lake ResortRental Guest Reviews

Great golf resort

This resort has beautiful golf and professional staff. The stay was excellent and we enjoyed it very much. Lots of activities for all the family.

Great Experience for Families

We have nothing but great things to say about this resort! As a frequent traveller, we expect good service with top notch amenities and clean accommodations. This resort has it all. Plenty to do for the kids, pools are clean and up to date, water is warm and rooms spacious. We had heard some comments regarding bugs in previous reviews. We never saw one! Check in was smooth and employees very friendly and efficient. We ate a Breezes several days with great service and food. We stayed in the West End Village. We were worried that it was too far from the River Island pool area, but we ended up liking it better. The pool in West End was perfect! Overall, I would recommend this hotel to anyone - we will definitely be back!

Not Favorable...

Poor experience. Nice outside of Orlando and seems to exemplify you get what you pay for. Staff was not helpful and in some cases rude. Was told by Housekeeping that they only clean the room once every two weeks (seriously??) furthermore, when I questioned IHG Corporate about that policy, the only response was - "well they are a resort so they may operate that way" and that they would have someone call me. no one called. The resort had nice pools and golf courses, but there seemed to be a bunch of theft (a couple days we saw people with security filing reports). Mostly, there was NO recognition as even a points member much less a platinum member. if this is how they treat people already members, why would I even consider a timeshare (other than sitting through two annoying hours to get discount tickets). What Holiday Inn Express has done in re-making an image, this place takes four steps back.

We love the River Island Area! We slept horrible on the master bedroom mattress.

We love the River Island area! The rooms are clean and new. Friendly and helpful service. The master bedroom mattress is horrible. They really need to change the mattresses. I slept horrible the entire week.

Why negative reviews?

We recently stayed here and let me say I am a bit confused over people's reviews. I don't know if people rate one problem as their whole experience, but we didn't find any of the negative reviews helpful - just complaining. The only thing I don't like is being taken to a sales person to sell their timeshare - but, it's just me. We quickly shut it down - with 'no thanks' and that was the end. No one ever hit us up again. The room was very clean and my husband, son (7) and I were very comfortable in there. Very pleased with the cleanliness. As with all resorts/hotels - main areas get 'worn' looking somewhat - but who's looking at details? It's simply a place I walk through on my way somewhere else. The pool was great! BUT, beware of people 'reserving' chairs. Although there are signs to NOT do it - people are just rude and don't think rules apply to them. We figured some people must go out around 8 or 9 am and put towels and a magazine down. We sat at the pool for over two hours and saw 4 sets (4 chairs or more) never have a person claim them. When people were looking for areas - we told them no one had been there for two hours!!! Sorry if your one of those, but ... Overall experience is 98% great. One little incident happened - which happens at all public pools and resorts - but it's not worth talking about.

Worst experience ever!!!

Staff was very rude! Everything was very spread out so it was not convenient with children! Would not recommend this hotel!

Not my Style

While I appreciate that the resort caters to a certain kind of traveler, I did not find myself at home in this environment. Too busy, strange layout, difficult to get basics like breakfast or coffee, everything spread out etc. Food selection was not good. Room furniture was a little weird also, which I've never experienced before. For example the coffee table thing for the couch was way too tall and hard to just sit and watch TV. Also, TV was like 3 stations. Also did not enjoy the hard-sell on the timeshare - the salespeople were pushy and unprofessional. Overall just a very strange experience that wasn't my cup of tea.

spring break

This is a wonderful place to stay. They have a lot to do here, swim,mini golf,shuffle board and so much more. We brought our bikes to get around but they do offer a shuttle.We will be back to this resort again!!!

Place sells itself

There's no need for the "hard sell" on this one. Our family of three thoroughly enjoyed this comfortable resort. Holiday Inn has done a nice job of re-branding itself. The accommodations and amenities were top quality for the value. The extensive pool/water park/lazy river were the perfect getaway for both me and my husband and our 4-year old daughter. Really amazing. Fun and relaxing for all. Pool bars - multiple :) 80 degree water all year -yay! Can't say enough about that! Beautiful property all the way around! Very pleasantly surprised. There was a "bad" odor in the hallway all week long; but otherwise, the place was very clean. We loved having the efficiency kitchen...particularly b/c the restaurants seem to offer almost identical menus and the service was a bit inconsistent (friendly, but in one instance miserably slow and inattentive). Beds extremely comfortable. Overall a great experience. We will recommend and likely return!

Not for single night

Great place, but I do not recommend for a single night. Checkin at 4 and checkout 10 with no extended checkout made me feel rushed. Terrible pillows