Orange Lake ResortRental Guest Reviews

All Pillows very hard, no soft pillows, not even the extras in closet...

Pro shop personnel very helpful and courteous.. Not happy with reservations.very long wait to extend my stay 1 night, they promised me that I could remain in same condo, so I go down the next morning, just before my tee off time and they said I had to switch rooms! had to run back and pack, we were late for tee time and then my next room was not ready after our round of golf as promised, so I had all of my suitcases, clubs in lobby waiting? Not a good experience.

Awesome- BUT

The only suggestion I would make to this resort would be to customer service ! The resort is so close to being perfect. Check in seemed very easy with no hassle at all. I was told I would receive a phone call when my room was ready, and that it would be before 4. Wel that phone call never came, so I went to the room myself and discovered the cleaning ladies trying to fix a bathroom door. I called front desk and was told that they would relocate my room however, I had to return the 3+ miles back to the lobby to get keys because no one was able to bring room keys to me, to busy! They moved my room and everything was great from then on, with exception of resort workers taking up all the parking spaces at the Villa Resorts! Oh, one more thing, the resort offers nothing free to their guests including a $9.00 float rental for the kids! I'll return but will expect better customer service? I am even considering buying a timeshare!

Mixed experience

The service and staff were very helpful in every way. The room was very comfortable and stocked well. I did miss having a large mirror as in other Holiday Inns. The pool that we were at was so crowded that I saw some people leave because they could not find a place to sit. And it got worse when bingo time came. It was difficult to take walks because there are no sidewalks. People walking on the side of the road were hard to see at night when we were driving. So, I wish there was an option in between recommending or not, because I'm somewhere in between.

Nice resort/ terrible front desk staff

If you're looking for a resort with endless things to do and close to Disney, this is your place. Very large clean rooms. Choice of many golf courses on property. Nice pools. Plenty of activities and choices of places to eat. All this inside ten minutes of Disney. Highly recomend this property. Now the downside. Front desk staff are robots. They don't care to hear anything you have to say and sure don't honor any requests. Some of the two bed room villas have one step down living rooms. Having stayed there many times in the past, I was traveling with my family this time with a two year old. I requested a room without this step for safety reasons. First room assigned had one. Back to the front desk. Second trip to the desk for another room had one. Third time I was told they don't accept requests and you get what you're assigned. All the times back to the front desk and nobody showed any interest in this simple request. Someone needs to tell management at this hotel that uncaring robots don't make good relations to incoming guests. This isn't the first time a request has met with this type action.

Worst beds and broken clothes dryer

All 3 bed mattresses were broken and had dips of 6-9 inches. I called the front desk to complain and they indicated they will be changing sometime in the future. This didn't help our stay or my wif'e's neck which has been hurting for last 3 weeks. The clothes dryer was broken in our room. I was directed to use the dryer in the lodge. The first one I tried in lodge was broken also. There is poor maintenance on the appliances. The pool grounds are nice but it is a poor vacation experience that you need to pay extra for the tube floats. Really?!?

Very nice family resort, High pressure Timeshare presentation

First off, this is a very nice resort, multiple pool areas, great for kids and family. I really liked getting a 3 bedroom for my family of 7 and a friend. But do not go to the timeshare presentation, it almost ruined the second day. When checking in they give you a $20 voucher that they say needs to be validated, this is just to get you over to the slick salesman who says they can give you a deal on tickets to local attractions but end up telling you that to get it you have to attend a presentation. My wife and I attended along with my 7 month son. After over 90 minutes they were still dragging us to look at rooms and the resort that I spend the day at already, I think they just try to keep you there until you say sign me up so I can leave and get back to vacationing, I told the first sales person I was done, not interested and wanted to leave (your car is at another place on the resort grounds and you are dependent upon them to get you back there) . Finally I walked back with my son to where the "tour" began. From there we had to tell three different people that we were not interested, it was TERRIBLE. Stay here for a good time but DO NOT go to the presentation. I still have to call them to figure out an additional $30 charge to my credit card.

Terrible Service and Management

There are several other places to stay in the area and I would highly recommend that you choose another hotel. The Housekeeping and Restaurant Staff were helpful and accommodating, but the management staff was poor at best. This is a timeshare resort. We turned down the timeshare tour upon booking the room, but still wanted to stay there and pay hotel prices. We did not want to waste our valuable vacation time on a tour. Upon checking in we were presented with a “fun tour” this was a LIE. We were told that we would visit all of the fun activities that the resort had to offer. It sounded like fun, but it was a trap for the timeshare. They staff called my room at 7:30 a.m. for a wake up call for their "tour." I told them my family was still sleeping and we would be there at 10:30 a.m. They AGAIN called my room and disturbed my family at 8:30 a.m. My family was held captive by their salespeople for 3 long terrible hours. I have been trying to reach a manager for over a week now with NO response. Also, someone else at the resort was complaining about roaches, and how the hotel fumigated her belongings when she asked them not to because her children have terrible asthma. This was by the far the worst place I have ever stayed as far as courtesy and professionalism.

Something for everyone.

Check in was an easy process and the staff was always willing to help. The villa we stayed at was beautiful. You can view small wildlife right out the patio door. The pools were a comfortable temperature and very clean. There were lots of little shops and restaurants on location which made it easy to stay at the resort. The fully equipt kitchen came with everything except food. The security of the resort made you feel safe. There are shuttles on the resort that will take you all over the resort until 12:00 AM. The resort is very large, therefore, the lazy river is not in a central location which was a downfall, but still accessible. I would recommend this location to anyone. It is very relaxing and has plenty for kids to do also.

Recent stay

As an owner of at Orange Lake, we opted this time to book at Holiday Inn rather than use points as we were only staying one night. We were able to check in upon arrival (which was nice) the only disappointment was that walking into the unit, the bedroom was off the hallway and the living area in the middle. I think the bedroom would have been more quiet in the rear. Also my husband had a hard time walking so far to get to the room. Otherwise it was fine and I would probably stay in this section again if I could get a room closer to the exit door and parking.

LOVE this Hotel!!

We loved it here. can't wait to go back. We arrived a little early for check in. Room wasn't ready .Went to the supermarked with in 10mins we got a call. Because of my husbands Platinum status they found us a room that was ready. Loved North side pool. Never got to River island. Only wish they told us at the desk about other entry from the Publix parking lot. Traffic on 192 one night took us 1 1/2 to get home for Magic Kingdom. 45 min of it from the publix to the main entrance.