Orange Lake ResortRental Guest Reviews

WOWZAH! ....AGAIN!

This place continues to impress me! This is our third trip here and it keeps getting better and better...which, I didn't even think was possible! We were checked in this time by Amy...she was really fantastic! Great personality...Great person! I thank you again to IHG...for a GREAT family vacation! ...and this is why I am and will stay platinum!

orange lake resort

We enjoyed ourseleves at orange lake resort. I think that the adults enjoyed the self as much as the children did . We didn't want to go back home. Every one was very nice. Including all the staff. The rooms was very clean and so the bathrooms etc. It was like we was still home. We rode on the shuttle very nice man ,and it was so clean everyone was very helpful.we or planning another trip there around Christmas. we can't wait. Thank you orange lake resort for your hospitality. Yours truly .....lv moses

Year after year amazing experience.

We have been to Orange Lake every year for 5 years. We have small children. The experience is always amazing. The pools are fun for everyone. The golf courses are great for my husband. The resort proximity to Target, Olive Garden, the outlet mall and Disney is great. The villas are tastefully decorated suites. We will return year after because the staff, the property, the facilities, and the rooms are consistently wonderful.

Very Nice Vacation Spot

Perfect vacation spot. Clean, quiet and friendly staff. Highly recommend staying here.

Absolutely Beautiful!

This was our eleventh year staying at Orange lake. We would recommend this resort to anyone. We love all this resort has to offer. Our kid's never want to leave to go to any of the parks because they love it here so much. Can't wait till next year!

Horrible Experience!!

I had a reservation with the Holiday Inn Orange Lake resort >to arrive on 2/28/14 confirmation # 65910965. When we arrived at the hotel the >young lady at the desk could not find our reservation even by me showing her >the email confirmation. She went to the back office for help. It took 45 >minutes for her and a manager to find my reservation and never gave me an >explanation as what the problem was. I asked for some sort of compensation for >my time and nothing was provided. She then wrote a room number down on the >booklet she was going to give me and then scratched it and wrote another room >number again no explanation was given. We then leave the lobby and drive to our >room. Upon arrival at the room location she had told us it was a villa free >standing it was not it was a villa 2 story building when we walk to the door >the door is open you were able to see straight inside. I was accompanied by 2 >other young ladies 1 who is pregnant and myself who is a diabetic. We were not >gonna take any chances to walk in there alone. The whole street was pitch black >no lighting or nothing. We immediately got back in our car and drove to the >lobby again. Again we are waiting in line for about 15 minutes when a girl >calls us up I ask for a manager immediately and she begins to ask why and what >the issue is if she can help? I told her no i needed a manager it was already >late I hadn't ate and again im diabetic i need to eat at certain times. The >girl rolls her eyes and she walks off to the back office she comes back about 7 >minutes later and tells me all the managers there are busy and if i wanted to >speak to one I had to go to another part of the lobby. We asked for the >directions and went to another office that was down the hall close to the >women's restroom i believe it was guest services. We walk in and at least 6 >associates of the hotel are in a room laughing and talking about the plans for >the night while we are waiting to be helped. Finally a lady at the front desk >asked to help us and i asked if she was a manager and she said yes. I explained >her the situation as written above and she began to search for a room for us. >In the mean time while waiting the lady who sits at the desk next to her came >and sat at her desk for a brief moment and then slammed her draw and got up and >walked away for no reason. The manager lady did give us a new room in another >separate building and location. This room was fine for what we needed. However >she was also unable to provide me with any type of accommodation for my time >and the rudeness i have experience with the hotel staff and all the running >back and forth. The fact that they wanted me to stay in a room that was open is >a liability in itself and they need to change some policies to ensure that this >never happens again. Customers safety is always first.

Great resort!

This was the second time I've stayed at this resort and again I absolutely loved it! Staying here is way better than just a hotel because I felt like I could go out of our villa for a walk, to eat or just to the water park or pool feeling safe and not on some street in a tourist area. I love the security to even get into the resort. Our villa was outstanding with a kitchen, living room, balcony, washer/dryer and plenty of space for our kids to enjoy. It was everything we needed for our family. It was great to be able to either walk, drive or take the shuttle to anywhere in the resort we wanted to go. Walking can be long from place to place but our family enjoyed the walking. The water park is absolutely beautiful. Its a great atmosphere with so many things to do like a zero entry pool, other pools, lazy river, sand area and hammocks where my kids loved to play after they were done swimming, a couple waterslides, a playground, some shopping and restaurants. There were so many activities going on every day. We picked a few things for our kids to do which was really nice when we wanted a change from the regular swimming days. I do have to say what a great group of people you have working at Swampy Club! They were excellent with my children! The only thing I didnt like about the resort was the very pushy time share representatives. I just think if we say no to doing the timeshare tour the first time, that we shouldnt get hammered with constant phone calls and messages throughout our stay. I thought it was a little out of hand and rude. We loved this resort and are planning a trip back to the Orlando area sometime in the next few years and already have decided we are staying here.

Musty Room

Staff was not responsive when informed of room cleanliness Staff members response was "sorry about that".Not very impressed.

2nd Time Guests

This was our second vacation at Orange Lake. Last year we booked here but spent all of our days at the Disney Parks and knew we were missing out on all the resort had to offer, so we came back this year! We were definitely very pleased with all the resort had to offer from golfing to pools to the arcade , shops and restaurants. Everyday was an adventure. The property and the rooms are very nice. The staff were all very helpful. We love that it is so conveniently located to all the major attractions yet once inside you are away from the hustle and bustle in your own secluded resort. We would definitely recommend this place to all families visiting Orlando and Disney. Thanks Orange Lake for a great home away from home vacation!!!!

Pro Shop North Village Staff Ruined Experience

Pro Shop Staff in North Village - Maria and Tall Gentlemen were having casual conversation on the telephone while customers were waiting and did not acknowledge customers presence. After waiting several minutes for them to complete telephone conversation they provided no assistance just turned customers away. Although we liked the property and were considering purchasing we will not after that experience. Also, need waiter staff around the pool. Only place to get food was at the bar(with one person working) and he was overwhelmed.