Orange Lake ResortRental Guest Reviews

A GREAT time at a GREAT resort

We arrived on 4/20 and spent the week. We had Disney & Discovery Cove plans so we were at the resort every other day using the pools as it was WARM & SUNNY. There were 6 in our party ranging in age from 76 - 6 and everyone had a great time! We were in the West Village and used the pool right outside our condo as well as the main pool area and lake next the the reception area. We used the resort shuttles and drove our rental car around the resort & both worked great. Our shuttle driver Abid on our first day was AWESOME! The food service out by the pool area was slower than one would expect, but that is really the only negative thing I can say about our stay! We did not go up to the lazy river area nor did we mini golf or golf so I can't comment on those. The location was perfect, with easy access to stores (Walgreens, Publix, Target#, Restaurants #we did not eat on property other than a lunch snack by the pool), and of course the various Orlando attractions! The room provided more than enough space and allowed us to cook our own breakfast each morning, which was nice. We had a great time and would recommend to other families AND return ourselves!

Spoilt by sales pitch

First let me outline my position. I was on a vacation where I was moving around and I was only staying at this resort for two days. Stay was booked using reward points.Check in was fine, my gold status was recognised and I was told that this entitled me to a free bottle of wine. Great! I was then directed to a desk to collect my prize...however this is when it went a bit sour. I was then subjected to a series of pushy sales pitches for kids clubs, park tickets and other items. I didn't need or want them I was only there 2 days and I had my vacation planned it was just some where to stay. I had to be quite aggressive to stop the pitch and at the end of it I was told there was no wine available! They said come back tomorrow but still it was not available. The staff didn't seem too bothered to rectify, I think it was just a ploy to hit you with the sales. It just put a downer on the place. On the positive side the apartment we stayed in was huge, very suitable for our family and the resort looked good although we didn't use much of it. For our purposes it was maybe not the most suitable place to stay. If you were planning on spending lots of time in the resort it may be different. Location wise it is close to the parks but the 192 by the hotel can get very jammed.

Excellent property and great service

Pool and hot tub on property was great area to relax. Only disappointing thing was the parents that let their children run and jump in to hot tub while adults were trying to relax. Staff at Breezes are always great. They remember me from previous visits and always greet me with a smile.

Hidden (to us) gem

Nicely laid out resort with lots for the kids to do. Provided maps helped a lot. Signage concerning cost of extras; such as lazy river rafts was lacking and they were a bit expensive. Rooms were very nice and updated but 2 remotes for 3 tv's was a challenge with grandkids. Some shampoo would have been nice as well. Overall, a very nice place close to the airport.

Great resort if you don't mind pressured sales tactics!

Stayed there for a week in March Break with kids. Checked into front gate and proceeded to check-in area. Front board had list of names to welcome Elite/Gold members and my name was missing - nice idea but backfires when you miss Platinum Elite members!! Checked in and it took 45 minutes to get checked-in. This was a major disappointment and it was obvious that the front desk is highly unorganized. We had just drove 12 hours and we were tired - just wanted to check in and put our feet up. Finally got checked in and got ushered to a secondary area where they started a sales pitch to sell us TIMESHARE! Politely said no and instead of accepting this answer, the lady pulled another gentlemen into the conversation to "tag team" convincing us that we should attend a 90 minute presentation and how we could save money by joining their program and other sales gimmicks. UNREAL!!!! I finally got upset and raised my voice and left. We were now just over an hour to get through this process and it ruined the whole experience of checking into the resort. We have been through timeshare presentations before and had zero interest - if I had of known that there was going to be pressured sales bothering me while on holidays I would have stayed completely away from this resort. Got checked in and the room, pool, facilities etc were all really great! The first morning after we checked in, someone called from front desk to see if we had an interest in timeshare! Made it quite simple - call again and we check out. They did not call again but this really upset me and it took the first few days of our stay to get calmed down vs leaving. Pool facilities and golf courses on resort were really good - got a couple of rounds of golf in and kids went to different swim areas and had a lot of fun. Stayed on points - if I had of paid $1800+ for the week to stay there and gotten treated like this I would have left after the first night. To add to all of this, I have now called three times and asked for a copy of the receipt (for all the extra charges incurred while there as this resort is cashless) - despite three phone calls I have yet to get a copy of the receipt. Again, front desk is highly disorganized!

More than we expected!

We thoroughly enjoyed our stay! Room was clean, fully equipped, more than spacious, and a nice place to come back to after a long day at Disney or Universal! The staff went above and beyond to accommodate our needs and requests! We enjoyed the fireworks of Disney from our patio, and never encountered any roaches....although we did have a lizard try to dart in the front door from time to time! Kids didn't mind it though, they named him and were watching for him each evening when we came in! We enjoyed sitting on the patio watching the golfers search for their lost balls in the trees, (apparently we were on the tough part of the course! lol ) The waterpark was a huge hit, along with family karaoke night, and the arcades! Free ice cream in the rotunda was a major plus!! Overall we had a wonderful time, and I would give it a 4 star rating!

Horrible Week

I had three families staying in three separate Villas.....our Villa was the worst. First day there, we had to call housekeeping to get our three rolls of toilet paper that was not in our room. The Villa did not look like it had been cleaned properly. Also on the first day we had to call again for the porch light because the plastic was melted off of the light and there was wasps making nests inside. Second day, we had to call for Ants crawling all over the carpet in the living room area, and come to find out there was food under the couch in the living room that they were getting to......again a sign the room was not cleaned properly. Found a peanut shell in one of the beds....which again told us that the room was never cleaned properly. Third day noticed carpet in master bedroom closet was wet and was wet all the way into the living room. Called for service and found out it was the AC that was leaking.....said they would come the next day to fix it but never did....in the meantime they had a blower trying to dry the carpet in the master bedroom which triggered a mildew smell throughout the bedroom and into the living room....which also triggered my allergies to flair up worse than they had ever been. All in all we had the worst experience ever!!! After complaining to the Manager, they did nothing for us because they said they were at full capacity.....halfway through they said they could move us to another room....but then told us that they were at full capacity. I will never stay at this Resort again, especially when management could not even at least give me the $100 credit that they offered me to sit through a 90 minute presentation....of which they did not want me to sit in....because I would have really let them know and everyone else know what they were in store for buying into a place like this.

Only negative thing I could ever say about our stay....

My family and I are big on traveling with cash, most are the complete opposite! I unfortunately was not prepared by bringing credit/debit cards with us and ended up having to go to a local drug store to purchase a pre-paid card, in which the staff there was not to familiar with the type of cards they were selling. Overall, our experience was top notch and we (entire family) cannot wait to come back again!

disappointing.......

This was our 2nd visit to this particular resort, the previous time in 2012. After checking in at the main counter, I was whisked over to the concierge counter where after 10 minutes of telling the gentleman I wasn't interested in any of the deals and already had tickets he proceeded to get snippy and tell me that "well I guess there isn't anything I can do for you". As we approached our room, there were bags of trash and dirty linen sitting outside of it along w/ a spray bottle of cleaner sitting on the counter inside. After calling the front desk about this, we were directed to the Housekeeping dept. where no one answered. We called 4 more times over the coming days until finally after 3 days they came and removed the linen and trash. This place needs some serious customer service training.............

Nice Property

The property was nice as well as the rooms. Check out at 10am was really not fair when check in is at 4p. This property has vacation club owners that the staff falls all over. No recognition for being an IHG plat rewards club member at all. Refused to give us a later check out time. When I requested in advance to be in a certain area the girl at the front desk said no and didn't check. She was a joy. They were giving everyone at the resort $20 coupons towards food and beverages, but not us reward members. I never got one. It had been torn off. The room was nice, but dirty when we checked in. Had to call to have them clean it and bring a clean blanket. They did so and followed up about it. The staff when out side made a lot of noise in the mornings woke us up at 7a. I don't know if I would go back. but it was a nice property with great pools.