Orange Lake ResortRental Guest Reviews

Great Family Vacation Spot

The resort was very clean and well maintained. I was very disappointed that our second villa was not available until 4 hours (8 pm) after the established check in time (4 pm). The front desk manager authorized a late check out of 12 pm for both villas. Unfortunately, on the day of checkout the cleaning personnel started banging on our door at 9 AM and continued to harass us about checking out up until the time we checked out at 11 am. I called the front desk and they verified we had an approved late checkout. I guess this information was not conveyed to housekeeping.

Cock Roaches

Found Cock Roaches in our room. Staff un -willing to accommodate us. Because I did not find the Cock Roaches before 10am the check out time I was charged for that night. Very Rude Manager. If I would ever treat my customers in the manner in which she treated me I would have been fired. Does she not know that I am free advertising for this Resort. One should treat others as they would expect to be treated. Customer service does not matter any more. The High pressure sales pitch also turned my stomach.

Close to Disney; good value

The kichenette 2 room villa we had was quite far from the pool areas; we had to drive each time we went. The pools were nice, but to charge $9 a float, per day, per person is CRAZY ridiculous. And then when you find them floating loose in the pool the FLOAT police took them from us when it was clear that others didn't want them anymore. The rooms were nice and kitchen was awesome to have and use. TV was fair, could not watch the Hawks playoff game for some weird reason, but otherwise weather could have been a factor. The sales pitch when we checked in could also be eliminated. We didn't want to spend 2 hours with a rep to buy a timeshare; and we said that right up front. We were there to have fun, not get a sales pitch! Then they called our room both mornings after check in to "SEE IF WE WANTED TO COME" after we said no thank you.

Problem with noise and insects

The property need a some work. At night and day, when I was in the condo, there was always a very loud cracking sound in the ceiling in the bathroom and living room area. For example, it sounded like some things were cracking coming through the ceiling. It was very annoying. I was on the 6th floor, and I was constantly waking up because of this noise. There were insects in the room, which I had to kill. The condo need to be exterminated. The cost was reasonable. In order to get more customers, you really need to look into these issues.

Birthday Vacation

We were excited to treat our grandchildren to Disney for their birthdays. I discovered Orange Lake Resort online through Holiday Inns. I read the reviews and most of the comments were positive. We used the villa we reserved for four nights but spent most of our time at the parks. When we arrived the check in was speedy and the staff was pleasant. Once we said we were not interested in a 90 minute tour of the grounds, we were not bothered again about the tour. Our villa was clean and all the appliances were in good working condition. We were missing a coffee maker, but my husband called the desk and a coffee maker was delivered in a timely manner. We stayed on the water park and the grandchildren loved the pool and giant hippo slide. We definitely would like to visit again and enjoy the villa without the theme parks...just my husband and myself next time!!

Had a great time!

Checking in does consume 3-4 minutes asking about a tour for tickets. Just say no, unless you have extra time because the parks are expensive! The pool is included but the lazy river tubes are extra. at least you get a bracelet and can go back later same day. My family had a blast there! Its worth the expense, at least one day! Hubby & son played golf. Said the course was great. If you golf- make sure u pack a polo type shirt. Kid liked the arcade! Loved our view. Spacious clean room- looked like the pictures! Rooms could use a few extra towels and we did wash some there too! At least u don't need to take them to the pool! Yep made that mistake once! A creaky bedroom door,slightly unmatched silverware, cups, but how picky can one really be?! Like sweets, go to the marketplace there and get a box of fudge! Shuttle service was nice when our family did different activities but we mostly drove. Takes awhile to get use to where everything is- a few extra road signs would be helpful since GPS isn't useful in the resort. Staff- everyone was polite, and helpful! Lots to do here if you have time to enjoy it all! As we left my picky son asked, "when are we coming back?"

Wouldn't stay anywhere else

My family of four stayed here for our Disney World vacation in June of 2013. We stayed in a 2-bedroom in the River Island complex. The room was very nice and clean. The staff was very helpful. It was also very convenient to have a Starbucks about 100ft from our room! Paying with our room key was very convenient also (cashless resort is a great idea). We stayed for 7 nights and had a blast. One final positive is how close this resort is to Disney. Our drive was about 10 to 15 minutes each morning and there are plenty of restaurants and grocery stores close by. I have since recommended this hotel to everyone I know that is heading to Florida!

Good place to crash when visiting Disney, not the greatest atmosphere

We stayed here on points for 4 nights before checking in to our Disney resort. Pros: We had a 2 bedroom unit, which was basically a townhouse and very spacious. It was great to have a separate bed & bath for our 3 young kids. We also enjoyed the pool that was a short 5-minute walk from our unit. Not crowded at all. I would suggest you request a unit close to a pool, because some units are so far you would have to drive (not cool with 3 wet kids). Also it was nice that you park directly in front of your unit. Cons: No housekeeping. No clean towels provided, you have to wash your own (did I mention my 3 kids?). The biggest disappointment was the overall atmosphere. Because we were in a townhouse unit, there was no central lobby or location. So we felt like we were out of the action and isolated. Also, there were no sidewalks to walk to the main buildings or pools. I didn't want to push my stroller down the busy road to get there. In addition, when you check in they start pushing you to buy waterpark passes and attend their timeshare sales pitch. So mixed feelings - the actual unit was perfect for us, the resort was not. If you are a park warrior with older kids, this is probably a great place for you.

great place to visit and vacation

I would recommend this place to anyone to visit to enjoy a great vacation within the orange lake resort facility. Is it’s a great opportunity to spend time with your family without leaving the facility for golfing, swimming ,laying around just doing nothing or just hanging out with the family.

Large spacious living quarters

We were not told how the resort worked when the room was booked. We thought it was like a hotel with extra amenities to compete with the Disney facilities. We had no idea the tubing was extra or there wasn't daily maid service. . It wasn't until we went back to the registration office and inquired about how everything worked that we found out additional details of the resort.