Orange Lake ResortRental Guest Reviews

My Vacation Stay

Clean, large room.. Quiet, safe, community and environment Comfortable and family friendly. Con: Marketing/Sales strategy for timeshare is deceptive and caused me trouble and wasn't resolved appropriately.

Our favorite resort, but check in was a nightmare!

Checking in was a nightmare. We got the run around, waited THREE HOURS in our car. Check in area was jammed packed with nowhere to sit. Our room wasn't ready until after 5pm. And, I had to call to find out. Representative claimed it was ready at 4:45, and that we were called, but we were not. I had requested an early check in. I was also told, that with the 3 hour extra wait, we'd have a River Island pool view. We didn't get that either. We got a parking lot view. As a Spire Elite member, this was THE worst check in ever, and ruined the first day of our vacation. Very; very disappointing. We may not return to this location next year.

Loved the stay and the amenities!!

We checked into the resort and we had a very relaxing time and enjoyed it A LOT!

Friendly and helpful staff

Very happy with our stay. The rooms can use some upgrading and rug removed or deep cleaning.

Don't go here

Even if you try to go here as a hotel, they will subject you to a 3 hour marketing advertisement. Long lines. Room won't be ready at check-in.

The resort is beautiful

This was my second stay here. I loved the space in the rooms, the beds were very comfy and I absolutely loved the view from the closed in patio.

Get what you pay for.

The rate was great if we stayed for a 4th night, so we did. After the first night we instantly regretted it. Our room had no outside view. The window looks out to atrium where people sit to work or visit vending machines. Not sure who the facilities manager is but someone should tell him you don’t put bright white bulbs in every light fixture. After day 2 we learned there’s no daily housekeeping and towel replenishment. Our A/C unit was not removing humidity and our towels and swimsuits were still wet even after 24 hours. Because of this, the room smelled and felt damp. Someone puked or something in the hall on the carpet so after cleaning it, they left a floor fan running outside our door for days. No need to visit counter for check-out as there’s a drop box for room keys at the gate. The drop box is pretty big and could probably hold a thousand or more room keys. The box was so full, we left our keys on top of it and left.

Will go again!

Great place, value for money. Something for everyone!

Awesome property poor services

We thoroughly enjoyed our time at Orange Lakes with the exception of a few major complaints. The fire alarms went off daily and the wait time from calling the front desk to turning the alarms off was approx 45 minutes. We had no choice but to go outside because of them blaring through the hallways. The restaurant by lazy River is terribly understaffed and you are ignored for 30 minutes before someone realizes you are sitting at a table waiting to order atleast a drink to start you off. On the last night of our stay before a very early morning flight, someone forgot to turn off the pool music and the bass was blasting through 4am. We called it in at 2 and 3 o’clock and I’m sure others did too and it was not turned off until 4 am. The front desk was rude when we complained and not sympathetic at all.

July 19-22

IGH rewards members need new manager at pool restaurant