Orange Lake ResortRental Guest Reviews

Uncomfortable bed

Room wasn't clean. Shower and toilets were dirty found food under night table and old toys under couch. The waitstaff and most bartenders were rude and not very accommodating.

Salman hasan

This my 4th time staying everyone was helpful will recommend this place to family and I other

PROPERTY IS GREAT BUT NEEDS STAFF FOR POOL AREAS

Overall the property was great. Beautiful landscaping, nice villa, and good food. Close to everything from parks to shopping. There needs to be lifeguards and staff on site and rules need to be enforced before someone gets severely injured or injures another guest. Biggest issue is there is zero supervision at pool areas by either parents or staff. No lifeguards. Lazy river was overrun by unruly children and teens jumping from bridges and rocks into shallow water and on top of other guests. Climbing over closed gates to go down slides that were closed for the day. Only attendant is a person handing out floats. Spoke to a manager after 3 attempts to have someone get a manager. He said did not work the Lazy River area but would report issues. Same incidents at North Village Pool area. There needs to be parental supervision especially for small children. We were in the pool for 3 hours and a group of unruly kids were being supervised by a 7 year old. No parent every appeared to even check on them. No staff was around to enforce parents be present and stop bad behavior. We booked here for the pools to enjoy but there is a huge lack of staff in these areas. Never saw any employees near the pools except float person.

4th vaca

Pretty good. I would stay again and recommend........ ................

BEST VACATION NEVER

We loved our stay. We even bought a timeshare. Everything you need is here or near!

Ask for Updated Room

Some parts of the resort are great, other parts pull down the potential of this property.

Fun for the family

This hotel has a lot to do and is fun for the whole family. I love the apartment style rooms. My only complaints are check in took forever, the arcade hours were weird and it’s so spread out I feel like we spent a lot of time driving from village to village. Also I hate that you have to pay extra for everything, like golf and lazy River tubes. Other than that it was fun and very clean.

Birthday Family Weekend

The 3 bedroom villa was very nice. Clean and the decor was updated. We did have to call front desk for toilet paper ( there was none in 3 bathrooms). There was a total of 12 family members that all arrived in the evening. We were not able to get to go food in the evening. waitress would only seat us inside. But since pool was only open until 10pm we did not want to waste time inside restaurant. Thankful we had a villa with kitchen. Next morning we were told at check in to call by 10am for late check out and was told no, but they did give us another hour. We were very appreciative of that since we had so many guests in our room. The pools were clean and lovely.We had a wonderful time until a thunderstorm closed the pool area. Once gathering our family we felt singled out by pool deck staff. Other people and families were still remained but were asked to leave. We had a group of 12 so it was hard to gather all of our children. We were told we could not be outside at all. We could be inside the arcade or the bar/restaurant. My family was badgerd over and over by pool staff. We were settling our children in the arcade while we were told again not to be outside. Finally bought beverages on our own at bar. No waiter to get us food. We sat for a while with no one able to tell us when pools would be open again. Still no food, no waiter, nothing! So as we decided to exit the property, once again told Extremely Rudely, not be be outside by pool staff. Again we had a large group of 12 and trying to gather all our family to leave. We were very upset by being treated this way. We loved the property and the villa was beautiful but we felt we were treated poorly as guests around the pool area.

Excellent

Was a wonderful stay for our family. We will definitely stay again

Greatly appreciated

Want stay anywhere else it a great place for family and friends to vacation every year