Orange Lake ResortRental Guest Reviews

An Amazing Place To Vacation

Ive stayed at the Holiday Inn Orange Lake Resort Over 5 or 6 times in the past 5 years and by far has been one of my favorite places to vist when im vacation. Always clean and the staff is friendly, the pools and rooms are well kept. The best bang for your buck for a very pleasant stay. Definitely recommend 5/5!

Not staffed properly and no follow up

We had issue with two instances of a cockroach in our room we were told they would come spray and that did not happen. Second issue was due to having 20 $10 vouchers in my pocket at some point when I took them out my key must have fallen out. They keys are chargeable so I had to go shut all our keys off and get new ones. Drove from East Village to registration since that is the only place that can get you a new key. Was third in line at 11am on a Thursday, 20 stations available with 2 people working and 2 people standing looking at a computer, after 15 min of standing there one of the two that were staring at a computer saw me take photos of the lack of hospitality, discussed it with other person and then asked if she could help me. For an industry based on hospitality, they don't care about you. During my potential buyers session I documented all yhis in writing, was addressed by Luis' manager and secured Inwould be contacted that day about both of these concerns. Luis was shocked I didn't get a call while on our tour and still to this day they have not reached out. This property is going downhill in our eyes and we decided not to purchase.

Poorly managed property

As stated. Manager refused to call to discuss a major problem caused by him. Very unprofessional

Nice Resort

Great resort with plenty to do. Just be Leary of the ownership pitch

Many things to do on property

We had a blast at Orange Lake Resort! The staff was super nice and very helpful. Relaxing, fun filled week!

A little bit disappointed

This is our 3rd time stay and in the previous two it was a smooth check in process but this time, before giving me my keys and parking passes, the lady offered me to attend their time share presentation the next day; when I said no because our time is limited and we have a schedulre, she changed her attitude towards me, at first she was all smiles. and was very nice to me but when I said I can't be at the time share presentation, she became very unfriendly, it was awkward. She was pushing too much and asking me many times why would I not attend, what is the reason why I wouldn't attend. What stops me from not attending, etc, she was really pressuring me and would not let me go. I would not stay there again. I don't like being pressured.

Great resort for grandkids visit

Booked this resort for the weekend for son, grandkids, and grandparents while we visited Disney. Loved the pools. Villa was comfortable and roomy. Easy commute to Disney and close to lots of restaurants.

My Vacation Stay

Clean, large room.. Quiet, safe, community and environment Comfortable and family friendly. Con: Marketing/Sales strategy for timeshare is deceptive and caused me trouble and wasn't resolved appropriately.

Our favorite resort, but check in was a nightmare!

Checking in was a nightmare. We got the run around, waited THREE HOURS in our car. Check in area was jammed packed with nowhere to sit. Our room wasn't ready until after 5pm. And, I had to call to find out. Representative claimed it was ready at 4:45, and that we were called, but we were not. I had requested an early check in. I was also told, that with the 3 hour extra wait, we'd have a River Island pool view. We didn't get that either. We got a parking lot view. As a Spire Elite member, this was THE worst check in ever, and ruined the first day of our vacation. Very; very disappointing. We may not return to this location next year.

Loved the stay and the amenities!!

We checked into the resort and we had a very relaxing time and enjoyed it A LOT!