Orange Lake ResortRental Guest Reviews

Bad cigarette smoke odor

We checked in on Sunday the 6/29 and they were great, we actually extended our stay til the 4th. So 5 nights. We got to our room, they just circled a villa and never gave an actual room number, so we had to use our key on the other doors to see which one opened. We finally got into our villa and was immersed in smoke. It was the worst I had to open all the windows and all the doors and call housekeeping to come and spray some stuff. It was disgusting and they wouldn’t move us rooms. They only had the room set up for the two night stay, so I had to call housekeeping and get more paper towels and toilet paper. We’re home now and I had to rewash everything because it still smelled of cigarette smoke. This was our 6th time staying that this resort and every room is apparently smoke free, this was the worst experience, but only because of the smelly inconvenience. We didn’t utilize any of the resort amenities and just spent our times at the parks.

The stay

Staying here was a great decision that we enjoyed very much

Meh

The staff was great and the 2br was super nice but they apparently need more cleaning staff as it seems to be very common for rooms to not be ready for guests by their check in time.

Some concerns that need to be addressed

It was a decent stay over all. Just wish was it promised over the phone is kept at check in. Not enough ADA accessible, ramps, or grab bars in the lazy river of the elderly or disabled. My room wasn’t clean correct the first time. Was province a renovated room and the shower chair on the ADA shower was raggedy and ripped, and all the furniture was written on and colored on.

We enjoyed our stay but spent the entire vacation without wifi, which was an inconvenience to the kids and on family game night. The issue was reported shortly after we checked in and it took until the day before we left to be offered a solution, although they did send someone to see if the wifi was in fact not working 2 days into the stay. Most accommodations would have offered a discount, not this one.

If you like a hard sell to become a paying member

Hard sell turned me off. Except a 45 minute check in process. Many amenities though

I will start by saying the adults and kids all had a great time. Pools are awesome. Lots of lounge chairs around. With that being said we had some issues. First off our room keys did not work. We had to wait about 20min for security to let us in and with children, one being 2yrs old, that was not fun. Then we had to wait in the room for new keys and the crib we had reserved to be brought to the room. That was the beginning and end of day one. I agreed to the timeshare presentation to get discounted tickets to the fun zone. When we got there half the of amusements were not operating due to short staff. The next day when we went back they informed us the kids needed tennis shoes. This should have been told to us at check in when the tickets were purchased. We had very disappointed children. Thats no fun. We got them all siked up just to be let down. Then one our last morning I got up very early and waited outside for the golf cart to pick me up for the timeshare presentation. No one ever showed up. Whatever! When we were packing our cars the door got shut with everyone outside and none of our keys would open the door with half our stuff still inside so we waited at least 20 min again for security to come let us in. Now I have called 4xs and have been redirected and then it hangs up. I would really appreciate someone talking to me about this. I want this to be a yearly vaca destination for me and my grandkids but it it is not resolved I will find somewhere else to have fun with them

June 2025 Stay

I stayed in June of 2025 and I had fun. I had a couple things that bothered me though. One of which being many of the elevators were broke so you had to take stairs and I had a stroller and a baby so it was difficult. My second thing was the quality of the blankets on the bed were very poor for the price of the stay I expected more. Last thing my room was on the first floor which is fine but it smelled in the hallway.

Excellent Vacation

Have no complaints Everything was comfortable and there was no need to leave off the resort for anything...it was quiet everything is well kept and clean...the villa was spacious Its just beautiful being there

Orange Lake Resort

Orange Lake Resort is a beautiful resort with many amenities offered! The staff are very welcoming, friendly and knowledgeable. Although our stay was very short it was awesome! Anything you need is on site!