August 4, 2019
I already detailed my security that was threatened. There was also people on jet ski's no observing the no wake zone along with being loud and unruly.
Our stay at this resort was probably the worst experience (but definitely in the bottom three) that we have ever had in all of our travels. We tried this location and will not book here again. Multiple rooms, multiple problems. Also, we needed four handicap accessible rooms in our group. Those rooms were emailed about and we were assured they were not in any rooms that required stairs. However, this was not the case upon arrival at check in. Very disappointed in this facility. If it hadn't been for us needing 20 rooms in our group, we would have left at arrival. I will say this: The staff was nice, especially over email months before arrival. Also, the pools were clean and nice.
July 28, 2019
Old and not clean. Poor service. I would not recommend staying here.
We got there and the room was old and dirty. I doesn’t look like they care to even try to clean. No elevator so if your on the 3rd floor you have to walk it. Couldn’t use the back patio because they haven’t sprayed for bugs and it was filled with wasp. The hot water stopped working in the 2nd shower on the 1st day and they never came to fix it. Tried to get pool towels and they said they were out. Supposed to have 4 pools but two are closed down all the time. Really bad from what we are used to with IHG. Will never stay again!
July 29, 2019
Great Family Fun Place
This was a wonderful resort. It had fun for all ages and was close to several other places. We will definitely be going back.
July 28, 2019
Overall Nice Hotel
Beautiful property! Would have been nice to have breakfast served. We couldn't get clean sheets and towls next day...no cleaning service...after calling front desk at 7:30am. Requesting clean linens I waited all day no one came! I called front office again and they finally sent someone .
July 28, 2019
Needs improvements !!!!!!!!!!!!!!!!!!!!!!!!! !!!!!!!!!!!!!
July 21, 2019
Comfortable bed and great front desk staff
Falling to sleep was quick with the comfy mattress and soft sheets. Front desk staff and Managers on duty were super helpful
July 14, 2019
Issue with toilet
Called front desk told them about issues with the toilet they said they would send someone they never showed up. Didn’t get to use that toilet in fear of it overflowing. Called the following morning with the same issue I was assured someone would come to check it out. That should have been taken care of in a timely manner.
July 20, 2019
Needs Updating And Cleaning
Hotel is in a great location on the shores of Lake Conroe, however, the property is in need of updating and cleaning. The exterior needs to be power washed to remove bugs and residue and the interiors need to be updated, painted, ventilation cleaned, and carpets replaced.
July 17, 2019
It was raining when we got there however it cleared up afterwards and the pools were open and we couldn’t go on the trail ride because it was too muddy however the grounds were very well kept and everyone there were very nice