April 5, 2019
The exception, Not the rule
I have stayed at this property many many times. This visit was the exception. Usually there are no, or small normal stay, issues. My next stay here would be better if I didn't have to encounter bed bugs, move all my unpacked clothing, food and other items for 3 days at 7:30 am. Then having to wait until 11 for someone to show up (walking in the parking lot) saying they didn't even have a work order. The maintenance person was very considerate and helped move a very large pot full of food. I was offered little to no help in moving these things. Half of my party had leave early for an event. I asked for assistance from the front desk staff but was given the cold shoulder basically. It was as if they had a lengthy training in passive aggressive behavior. After tracking back and forward I fanned down a housekeeping staff with limited English. But after talking to his supervisor, I guess, he understood to take things from the room to the other. So, I thought. But when I got outside our things were placed behind somebody's car instead of being placed on the go-cart and taken across the street. When he saw me fumbling across the street with a big pot he looked and went into another room. When my friend ask that he move the things from behind the car (that was NOT mine) he motioned to her that it was taking up time. Tapping on his wrist. Then there were issues with the room we were reassigned to. ALL was reported. The stove was flickering and not heating properly; no remote for living area tv, living area tv only played one channel; master bedroom tv didn't work at all; the microwave door wouldn't shut properly and continuously ran; the door frame to small bedroom looked like there was a break in (not reported); we killed three spiders on Saturday in our bedrooms. When asked would there be any type of compensation or hospitality offer for the inconvenience I was basically told, "I'm not sure; it depends; I'll to talk my supervisor; after a report is made." It was like they were trained "offer nothing and wait the customer out". While the staff was calm and appeared concerned at times I still felt as if they didn't get that I didn't want to spend my morning with these issues.
March 20, 2019
Greeted immediately upon arriving and stay was very friendly and accommodating. Will recommend this place and will stay again.
March 14, 2019
Family friendly stay
Lots to do, perfect for families and kids.. Nice facilities and friendly staff.
March 18, 2019
We enjoyed our at. The rooms are not as large as the Villages.
March 1, 2019
Don't Get Here Late
Let me start out by saying that the property is nice if not a bit dated though it appears they're working on that. The room was very spacious and the climate control worked wonderfully which I've found to be uncommon in hotel rooms. The floors were also quite "creaky." But, and this is a big one, DO NOT get there after hours unless you've been there before. The facility is adjacent to a gated neighborhood and is not illuminated to accommodate people trying to find it. The signs are set back from the road quite a bit and are not illuminated and the area surrounding the facility is quite dark. There is not a dedicated 24 hour employee to handle check ins so you have to hunt for the security guard if you get there too late. Never mind the sign telling you to go to "the old registration building." Do you know where that is, I sure didn't. The topper was getting a "please check the number and try again" message when I dialed the phone number on the note telling me to go there. Then I was informed by the security guard who "checked me in" that I needed to get there during their hours the following day or my room key wouldn't work. Of course the registration office didn't open before I had to head out the next morning forcing me to travel to the hotel later in the day to get my key seen about. Quite inconvenient.
March 17, 2019
There is plenty of things to do at the facility, everyone had a great time. The rooms are great with plenty of room, staff is amazing, the grounds are kept up nicely, and a great view.
December 16, 2018
Had a wonderful stay, so many fun things to do. Definitely staying again.
February 16, 2019
No consideration for guests
Maintenance men started pressure washing the walls and windows with a really noisy gas powered pressure washer that was placed right outside the bedroom window. Before 10am on a Saturday morning?? With a resort that was full of families on a 3 day weekend! No one wants to listen to that noise, especially when they are paying good money to stay in a quiet peaceful place and spend time outside with their families. When I called the front desk about the issue I was told that they didn’t handle the maintenance crew. I don’t know who does but that wasn’t the answer I expected, I certainly didn’t appreciate it. After the call I walked out on the
February 24, 2019
All together a great stay
We enjoyed the access to all the different activities. We were able to play put put golf, and rent board games to take to our room. The staff was very informative upon checking in. Our villa was near others but did not have an issues with being "too" close to other guests.
February 25, 2019
Stayed for a family event and asked to be located close to some of the family and was given a room as far away as possible. Room floors were dirty, the tub and shower had mold. I wore my flip flops when I showered. Website advertised restaurant on site serving breakfast, lunch , and dinner...Nope! No food at all on the property. Has a guard gate but never anyone there so no security.