July 19, 2020
Perfect family getaway
Even though the slides and splash pad was closed down due to COVID, it did not stop the entire family from having a great time. There were staff cleaning and making sure the property was safe for everyone to enjoy. The resort manager was really friend and helpful. He does an excellent job making his guests feel at home.
July 31, 2020
Comfortable and very clean rooms.
My family and I will definitely come back to this hotel again. Although I wish we had the option to add complementary breakfast to room price. Rooms were very spacious, very clean, and included all the amenities that we needed.
July 26, 2020
The room was nice. The kitchen was beautiful and well stocked. We did not have to ask for anything. The grounds were pretty.
July 26, 2020
Staff needs work but overall great getaway
Just stayed this past weekend here for the first time for my daughters birthday. The location and amenities were perfect and just what we needed. Except when booking the room we were asked if we wanted to stay by a pool but wasn’t aware we would be placed by the kiddie pool which the splash items were out of service. We had a group of teens so we ended up walking to the other pools on the property instead of the one we were placed in front of. Only other issue I had was misinformation provided to me by the staff regarding the option for late checkout I was told I had to call the morning we were set to check out and I could pay $50 to checkout at 1pm. After calling the morning of my checkout literally 20min til 10 to get this completed I was told I couldn’t. So me and my family had to rush to pack up and clean up the room to check out at 10am. Other than this issue everything else was satisfactory!
July 23, 2020
Electricity went out in one of the bedrooms
It happened on the 1st night of our stay. Called the operator, (Security). They informed us thst nobody was available to assist us. We then called back in the morning. Maintenance man came over promptly.. He immediately checked the circuit breaker. It was located in the bedroom with no electricity! It was a very easy fix that we could have handled ourselves, had we been notified that the circuit box was in our own room! Feel that the staff should have known what to tell us. We also had an issue with the sleeper sofa. It was full of crumbs! I still rated a 4, because these are very easy fixes. We still had a great time.
July 22, 2020
Villas are beautiful, roomy, and clean. Everything you need in the kitchen and bathroom. Great place to relax and enjoy the 4 pools on site. Returning to a cool villa after a day in the sun is always nice. We got the four-bedroom villa and had a wonderful family get-together with room for everyone to spread out and yet stay together and connected in the same place.
July 20, 2020
Kids loved it, rooms huge with washer and dryers, bring food or go get some if budgeting theres a full kitchen. Slides were down and splash pad main reason for coming but We understand everything else was great we didn't have many neighbors so didn't hear alot of noise lots of pulls to go to great play center and activities for the kids long as you have mask.
July 12, 2020
Extremely great service, loved the villa's
Super clean especially with covid19 going on. Super nice staff, would definitely recommend going.
July 12, 2020
Good Facilities, Poor Internet and Front Desk Service
The internet service firewall prevents guests from using a VPN. If you need to conduct business during your stay you will have to bring an air card or stay somewhere else.
July 19, 2020
Perfect Place to Come With Family to Relax!
Our family was so pleasantly surprised to find such wonderful accommodations that fit our needs perfectly. The 4 bedroom suite was perfect for relaxing in during our stay. We loved having our own kitchen, dining, living areas and having 3 bathrooms! Having our own laundry was a big plus, too. And the pools! Wonderful to cool off and have family fun time after a busy day of sightseeing. Thank you!