Scottsdale ResortRental Guest Reviews

Great place, forget ever getting management to call you back

We very much enjoyed our stay at this resort. The pools were clean and open for us to enjoy. The room was great, the full kitchen was a plus for being able to stay in and relax. The only issue I had was a light fixture fell off of the ceiling fan of the room where my toddler grandson was sleeping. I under stand this was an accident, no one was hurt and the staff was pleasant and thorough when they arrived to clean it up at 11pm. My reason for the low review is that when I tried to contact management about the problem and let them know that housekeeping did a great job, I did not receive a call back after leaving two voice mails with my phone number. The staff was all very helpful and friendly as they went about their duties each day following their COVID controls.

Customer Service

I will not ever return to this resort. Although the resort is nice and it met all of my needs. I had a horrible experience from the time of booking up into my stay with getting my questions answered, staff from reservations and guest relations being able to answer questions and resolve issues. Jason at the front desk Checked me in and he was incredible. He was aware of my concerns and did all that he could to make me happy. I think that this place is way too expensive for me to have unresolved issues coming into my trip and through the duration of my trip. That greatly impacted my ability to enjoy myself. Being on the phone with guest relations for hours took away from my time with my family.

Staycation

The location was perfect and my daughter truly enjoyed celebrating her 15th Birthday with her friends.

Comfortable bed

This place is a great place to stay very clean and comfortable

wonderful stay

great place to go anytime. We had a great time at pumpkin patch. Thank u

Large clean rooms- great for family!

Our family stayed here recently and we loved the large suites. Rooms were clean. Water was cold in the pool but the kids loved the splash area and slides.

Great Location

Thoroughly enjoyed staying at this easy to get to location. Room was clean and bed was comfortable. Great amenities within the room and all was in working order. Will definitely stay here again.

Comfortable Stay

The resort catered to the needs of the guest. The resort was clean. The employees were great.

Great place!

We traveled with 3 kids and the space here is amazing!! Way better than a traditional hotel room! There are 4 pools but we mostly used the one with the slides. My ONLY complaint is that the slides closed at 5pm and when those turned of so did the splash side of the pool (where the buckets and sprayers are) and that was a bummer. It’s such a great place I started looking at their other properties so I could plan my next trip.

Nice location, spacious rooms

The location and size of the rooms is great. However upon arrival our room smelled like cigarette smoke, it was so bad we had to change rooms and after the second day we realized our floors were very dirty. Our feet were black after walking on the floors- we wore no shoes inside so it wasn’t tracked in dirt it was dirt on the floors. We also had a hard time getting clean towels, we asked several times and never received them. If you are looking for housekeeping there is none and it’s hard to get additional items when needed. The pools are clean and well kept and the water is warm which is a plus!