Room Good staff BAD
I don’t appreciate checking in at one desk & getting keys at other (vacation sales). The big older blonde very rude when I said I did not have time for her pitch bc of my kids becoming restless. I don’t think I want to come back. No recognition as an IHG member either.
Early check out
I went to get coffee and breakfast fir my daughter and I..well I was gone someone was knocking on our door tell us to wake up... I think a phone call would have been more appropriate because my daughter was scared to answer door. I think 10 am us to early of a check out when check in was at 4
My 5 kids love it here!
It was our 3rd time staying here. We love the room and pools. Another big plus is the activity center with pool, ping pong, a big connect four game and another one I just don’t know the name of it. The staff is always great.
All the comforts of home with exceptional service and recreation
Staff very friendly and helpful, went the extra mile, casita was furnished with everything needed, clean and home-like. Impressed with # of lifeguards at pools.
Excellent price and staff and amenities are great
Had such a great time here with may family. Was very affordable and the rooms and pools are amazing. Staff was super inviting and made sure we felt comfortable during our stay. Would highly recommend this property to any one.
The pool area was well kept and had plenty of area to hangout. With 4 pools if one was busy, you could just go to another one. The kids had fun in the slide pool and the waterfall pool. They also enjoyed playing pool and ping pong in the game room.
Great room, not so good Customer Service
Would of been a great experience had we not been lied to when we were told we were able to use the pool slides, they were not available, neither was the store for snacks or restaurant, Customer service did nothing to fix situation
Very friendly and welcoming staff. Plenty to do for the kiddos and adults alike. We enjoyed our stay very much and will definitely be coming back.
Great Venue for Families
We stayed in one of the units that had a sitting room, kitchen, and bedroom. This unit even had a washer and dryer that was a great feature and enabled us to continue on our trip with all clean clothes. This is an excellent hotel for families. The pools and game room/fitness center were all very nice. It would have been better if the water slides hadn't closed at 5:00 p.m. on Sunday. We didn't experience the food and beverage because the Market Place was not open on the first morning of our stay, so we went to a grocery store and stocked the kitchen, so we would not have to rely on food and beverage from the hotel. It worked out well for us.
Comfortable and relaxing
Property was great, although the cafe/convenience store was not open. The rooms are clean and a lot of space. Don't get trapped into the time share pressure.