Smoky Mountain ResortRental Guest Reviews

love the Smoky Mountain Resort

perfect location and ultra-friendly staff. Villas are gorgeous. My only possible complaint is that pillows were too thick. Next time I'll just bring my own. Loved everything else.

Nice time

The facility was nice and a great location. Just a few minutes walk to the strip. The only issue I had was with the insistency of the staff wanting us to “visit” their property and sit through a sales presentation. When we checked in, we had to go to the vacation station to receive our required parking pass. After 10 minutes of explaining we were meeting friends and wasn’t interested in any excursions, we were on our way to our room. The next morning, the room phone rang with someone offering us an opportunity to attend the 9 or 11 presentation. Again I tried twice to decline. Very frustrating.

Very nice and clean hotel for family vacation

Very nice,clean and quite hotel for family vacation or business meeting

Awesome experience!

We really had a great stay. The living space was incredible. We had a great view of the skylift bridge. It did rain while we were there but the fireplace allowed us to stay warm!

Beware of checkin

Folks, when you arrive to go to one counter and check in. Then they hand you a slip and you go across the room to another counter to obtain your parking pass. Which is crazy, cause I had to stand in another line. THEN - it happens. The high pressure sales pitch for tickets to events. I had to say no three different times. Each time, my voice pitch increased. THEN - the sales pitch to save money by doing a walk through of the grounds. This one really got on my nerves because i had to say NO at least FIVE times. All I wanted was my parking pass, so I could park and head to my room. I never stay here again, merely because of the check in experience. Otherwise, the place is great.

Lovely get away

Everything was great. There were shiny streaks on the table and TV, like they were quickly wiped down with the wrong cleaner. I checked everything and it was clean, it just gave a bad first impression. BUT they were the first things I saw upon entering. I only mention it because it made me want to check other things and I found the villa to be nice and clean. The villa was just like the photos and we were so very pleased! We hope to return soon.

Great Location

Loved this property! Clean, comfortable, and close to everything!! We were able to walk everywhere we wanted to go.

Nice Getaway

This stay was great. Right in the heart of Gatlinburg. Everything was within walking distance. The accommodations were excellent! Plan on coming back again.

Beautiful condo

The room was spectacular. Spacious, comfortable and well appointed. Would definitely stay there again if I have the chance.

Poor customer service

This was our 4th year staying here and the only bad experience we’ve ever had. They have always been accommodating but this time weren’t and didn’t really care. They never even tried to make it right, it ruined our whole trip. Very upset about it all!