Smoky Mountain ResortRental Guest Reviews

Aquarium Getaway

This property was perfectly suited for our needs. The separate sleeping quarters were perfect for traveling with kids that go to bed at 7:30 and parents that like to stay up a little later. The balcony was an added bonus (I smoke a pipe and wasn’t banished to the furthest corners of the parking lot.)

Convenient Location & Family Friendly

We recently stayed 3 nights in a one bedroom unit. The staff was very friendly and the location was in walking distance to all the best places in Gatlinburg. This was my favorite thing about the resort. My daughter loved the Splash Park and indoor pool, but we couldn’t get in because it was FREEZING!!!! Other adults commented on this as well. The kids were fine, but it would have been a much better experience if they could have heated it better. Instead, I preferred the outdoor hot tub that was very nice. Overall, we had a great stay and I will plan to come back!

Spacious rooms for families

Our room at the resort was very spacious and gave the entire family lots of privacy and comfort. The private balcony was a bonus and fireplace kept us cozy throughout the night. If you have a larger family and don’t want to pay a fortune this resort is perfect!

Amazing Stay

The room was clean and comfortable, location is close to everything, and staff is extremely friendly.

Great location, poor timing

Great location to walk Gatlinburg, plenty to do at the resort but splash pad was closed for maintenance and was a big reason we chose to stay there. No shortage of restaurants around the place. Parking was safe and easy. Fire pits were awesome!

Nice Location

We enjoyed the location of this hotel/resort. We had a cheer competition at the convention center. Easily walkable to the event and restaurants. The resort staff were always friendly and helpful.

Not worth the money

Absolutely the worst hotel I've been to for the price. If it was $1500 cheaper for the 7 nights, it may be "worth" the money. 1.) The beds are the hardest beds I've slept on in a hotel. My wife was not able to sleep more than a few hours at a time each night and she's woke up with a backache and I woke up with a shoulder ache. They said that every room has the same beds, so they must cheap out on the mattresses. They brought us 3 extra blankets to try to help soften the bed and I already stripped one bed to do that and even with 4 extra blankets the mattress was just barely passable and I'm not even as sensitive to a firm mattress as I can usually sleep about anywhere. 2.) There were no pool towels in the room even though the credenza said pool towels and there are no pool towels in the pool areas, so we had to go to the front desk and then they had to bring them to us in the pool area because they didn't have any in the office behind the desk. I've never been to a hotel where pool towels aren't available in the pool area. 3.) This isn't as big of a deal because we don't use it, but the room phone was dead, they offered to bring up a replacement but I said it wasn't necessary. 4.) The Market is a bit of a joke given the clientele that they expect here. If you market toward family with kids, you would expect them to maybe have some more kid stuff (i.e. Aquafor or a generic soothing creme). Some may consider the actions of the staff described above in points 1-3 to be good service, but covering up mistakes that should have never happened is not good service, which is why I gave them a 1 star on service. They are actually making it more difficult for themselves. The only thing the place has going for it is the location and I'm guessing that's what they are resting on.

Quiet and well kept room

We had no problems with the resort itself. The staff was friendly and kind. There was a discrepancy with our payment. We booked on a promo code which was (pay for 2 nights and the 3rd night would be free). This deal was not honored and we paid for all 3 nights. We were transferred from phone call to phone call for over 3 hours upon arrival. The issue was never resolved. Overall, the trip was nice and we had a great time.

favorite place

the staff, the rooms, the memories from my family that splatter these walls are irreplaceable. you won’t be disappointed in the memories you& your children can make here! my dad passed in 2020, I grew up coming here with him& now i’m married, bring my husband& one day will bring our kids! just stay for one night& I promise it’ll be the only place you will want to stay!

Great property. Excellent location

The property is very nice. Great amenities and plenty to do for families. Excellent location for Gatlinburg and Dollywood. However staff makes a lot promises that they don't follow through on.Upon check in our room was completely torn apart, we asked for staff to fix the problem but no one did anything. My wife and I had to fix up the room and reassemble the washer and dryer.