July 15, 2016
Great location! We loved the room décor. Room was spotless! The kids loved the pool area. Front desk was very accommodating. We will definitely be back!
July 17, 2016
Maybe better after the construction
It unfortunately felt like a construction site. I was expecting much more from a "resort" as the items provided in the facility was lacking and was not very presentable. For a hotel it was good but it is still far from being something I would consider going to for a getaway. The staff was very kind and attentive minus when first arriving there was obvious contention between some of the employees. Overall I liked Gatlinburg and hope to see the improvements to this location justify its definition as a resort.
July 17, 2016
Great place to stay
The one and only hang up was that the hotel was overbooked and it took a little longer than expected at check in to get our room.
June 30, 2016
Where are the Coffee Filters?
Nice three-bedroom resort although I would have liked coffee filters in the room and "free" coffee in the lobby. Parking was a bit of a hassle with construction and had to park far away from elevator. Other than that, nice vacation hotel.
Pug Lady 3
May 15, 2016
3rd party reservations
We reserved a weekend stay through a third party in order to purchase discounted tickets to another attraction as well. IHG will NOT give reward points because of this. This is very unfair as the same credit card was used for the other three times we have stayed at this report in the last 3 months months. Very Unsatisfied about this. Especially since the front desk assured us all of our points would post plus an additional welcome amount.
Pug Lady X3
June 21, 2016
Coffee a little pricey in Lobby
2.00 for a kcup in the lobby a bit pricey Agreed to the 90 min timeshare tour that took over 4 hours!
June 5, 2016
In Gatlinburg , so walking the strip was esy
Room was nice, beds comfortable , well equipped. Staff was friendly and front desk were very informed and helpful.
June 9, 2016
Amazing Service in the Smokies
I can honestly say that my experience here in the smokies has to be the very best customer service I have ever received in my life. We were avid travelers before we had kids and this was our first vacation with 2 kids (22 month old and 3 month old) and let me tell you the day before we left I was seriously rethinking the 10 hour drive from Chicago to the Smokies. It was my husbands 40th birthday though, so I knew we had a now or never type of situation to get us traveling again. I was so happy to find this property so close to the park, where we had the extra room for the kids to run around, a kitchenette for meals when we didn't want to go out, and pool that my daughter loved! Don Ward and his team went above and beyond for my husband's birthday tracking down a very specific birthday gift that we can't find up here! Thank you! Thank you! Thank you! We will be back :) and we will send all our extended family!
May 26, 2016
Great location and terrific rooms!
Beautiful room. Lots of towels. Comfortable beds. Nice kitchen utensils. My only complaint is that the outdoor hot tub wasn't working and the water in the outdoor pool seemed a bit murky. Location is within walking distance of many restaurants and shops.
wonder woman II
May 29, 2016
Location, location, location -plans for expansion
We have stayed at this location 5 or 6 times and would not consider any other hotel in the future. The additional 3 and 4 bedroom units now under construction and other plans for expansion will be another reason to stay at this hotel for future visits.