Smoky Mountain ResortRental Guest Reviews

Wonderful Work/Vacation Stay!

The Smoky Mountains were beautiful by themselves, however the staff members at this Holiday Inn Resort made the experience even more memorable. They were very attentive, and knowledgeable about the surrounding areas for shopping and economical places to eat. They were always available, and very friendly. We stayed for a week, and they had activities for the kids everyday. It was my daughter's 8th birthday, and the Arts and Craft staff helped decorate the room and throw the surprise party---at no additional charge! My daughter was absolutely thrilled! If and when my family and I return to the Smokies, we will absolutely be staying here again! Kudos guys!

Location, location, location - Top Notch Resort

Wonderful resort! Can't wait to go back again! Our arrival was delayed by several hours due to a 6 car fatal traffic accident. Our first night was for an out of pocket rental with the rest of our weekend being through RCI. A quick call to the resort during our delay assured us that someone would be at the desk to check us in. When we arrived due to our delay instead of the 10:00 a.m. check-out time we were given an extention of time until noon. This was wonderful news as we were all exhausted. When we got up we checked with the front desk to see if there was anyway we would be allowed to stay in the villa where we were already settled instead of having to move. The answer was yes! We were all so happy that we were not going to have to load the van with our luggage and tote it around for the afternoon. We will definitely stay here again! The staff was wonderful and went above and beyond. The location is spot on within walking distance of the middle of Gatlinburg's "main drag." The villa was extremely nice, one of the nicest we've ever stayed in. The only thing we would change about the villa would be with the second bedroom. It needs two queen-size beds instead of one queen-size and one full-size as we had 6 adults in our party. Some in our party also utilized the pool table and fire pit in the common areas. Fantastic stay!!

Nice Stay

We enjoyed our stay here. The room was spacious, everything was clean, and the staff was very friendly. I could have done without the pressure that we experienced to listen to the time share program in exchange for free tickets to area attractions.

Exemplary customer service and spotless property

I can rarely give five stars for a hotel stay, but this resort earned it. We were greeted genuinely and enthusiastically by numerous staff members, including a maintenance technician working on the property. Our villa was stunning--gas fireplace, flat screen TVs in living room and bedroom, full kitchen, jetted tub, balcony. The hotel was located just off the main highway, and easily accessible to all the amenities of Gatlinburg. We would definitely recommend this to others.

Great Property

Great location. Friendly staff. Clean rooms. The beauty and value of the 2-bedroom suite with fireplace was incredible. We would seek this property out for future stays in the area.

Will stay there again if in the area

Everything was excellent except for newspaper selection. Couldn't get a Wall Street or USA Today. Maybe we look in the wrong place??? That was the only downside.

Very Nice Stay in the Smokies

A remarkable holiday in a great resort location. The Staff was extremely friendly and courteous...I mean EVERYONE on the staff. Very clean property. The room was impeccable, and very well appointed. The Gatlinburg-Smoky Mountain Resort is a must stay if you're looking for a relaxing weekend/week. There is a lot to do in and around Gatlinburg and the Resort Staff helped us find the activities we wanted, and made great recommendations for a number of dining locations. We will be back!

great service and nice staff

The room was very clean and the staff was very friendly and helpful.

Comfortable bed

The resort was located in Gatlinburg, within walking distance to the downtown. The staff was very friendly and each one would great you as if they knew you individually.

Second stay at a very nice facility.

We were very satisfied with our stay. Informed, courteous staff. I was on business and my wife stayed at hotel. She was able to relax in the large rooms of our suite and around the pool/hot tub.