Smoky Mountain ResortRental Guest Reviews

Fantastic New Year's Stay

We stayed in a 2 bedroom villa and loved it! The room was spacious and had everything we needed. We will definitely stay here again.

Pricey

the pace was average. I thought it was a little pricey. you pay for the location. the one in pigeon forge is just as nice. has a great indoor pool environment. and the halls to the rooms are indoors. that is a plus when you are wet from swimming in the pool and return to the room. the place was clean and the service was good also. but if you want to save a few dollars I recommend the one in pigeon forge.

Love this resort!

We have stayed here several times, simply because we love it! Aside from the fact that the resort is beautiful...tastefully decorated with a Tennessee mountain flair...but management and staff try really hard to keep it up to date, clean, festive and fun. It is close to town, about 1/3 of a mile up the hill, great views, and a great pancake house across the street where we ate brunch every morning. We've always had plenty of room in our units, very clean, well stocked, and comfortable. During Christmas, the lights that decorate this resort are beautiful, from the front door, where Peanuts Christmas music greeted us, to the courtyard in the center, with indoor, outdoor pools and hot tubs, gas fire pits, grills, and gorgeous grounds keeping.

Good time

Great stay...only complaint is check in and check out time Please find another marketing approach other than holding parking pass hostage. Even if I was interested in program this would keep me from meeting to hear more. This is very outdated and my guess unsuccessful. The checkout of 10am is way too early.

Stay Away unless you know this is a time share place

Was told that if I want an upgrade I would have to pay for it. The place was almost empty as parking in Gatlinburg was easy as well. No restaurant or bar. Pool was dirty and so was the hot tub.

Great Resort

We recently stayed at the Holiday Inn Vacation Club for our 1st Anniversary. It is one of the nicest villas I have stayed in. My husband really enjoyed not being bothered and the home like atmosphere. We did not have time for the time share presentation since we were only there for 3 days. Next time we will stay longer and take advantage of the opportunity. We will recommend this property it is at the top of our list.

We will be coming back!!

The King Villas are huge. Everything was super clean. Even under the beds. It's a short 5 minute or less walk to the center of town. My only complaint is they try selling you a time share. Of course, just like any other time share sellers they never take no for an answer. At least this one wasn't extremely pushy and will not affect my decision to return. I highly recommend staying here.

nice,comfortable,clean

The staffs are really nice, kind and the hotel is clean ,well maintained. This location is very close to the local restaurant and main road to walk. I had a great time here.

Timeshare Sales

The Property is nice with very well equiped rooms; however I resent being steered to what turns out to be a timeshare pressure sales attempt in disguise. We wasted two plus hours being "sold" on a timeshare in a noisy room full of others. Guess this was to generate "excitement". Couldn't get the price until toward the end. Then they shuffle us to another room for a new set of sales people to make one last attempt to win us over. Don't waste your time. I'm very surprises Holiday Inn is involved in these tactics.

Unimpressed

This was not what was expected. As a platinum member for several years we have come to expect a higher level of customer service. Upon check in we asked if there was a baggage cart we could use. We were told yo check the hallway, if there is not one there check the parking lot. On end parked it only took about a half an hour to locate a baggage cart( no help from the staff). We were told we had to check with the man in the lobby to get a parking pass. This is where it went down hill. We were there for a vacation not to get hustled for a time share. We had never been told about Holiday Inn being a time share vacation. We were asked to use our credit card to show we would be in a one hour class the next day which would give us $100.00 in local restaurant meals. Shortly after getting to the room we discovered this was a timeshare talk that would last about three hours. ( was informed by another guest) . We went back to the lobby to cancell the meeting the next day. We were told it was going to cost us the $30.00if we cancelled. Upon check- out I advised the manager that I did not think that $30.00 was going to be worth the chargeback and adverse publicity they would receive if I were charged. The charge was reversed. After staying at Holiday Inns you also become accustomed to daily housekeeping service. In 4 days we never saw housekeeping. Would not recommend this unit to anyone. Checked out and drove 15 minutes to the Holiday Inn in Pigon Forge and enjoyed several days of excellent service and a beautiful location.