South Beach ResortRental Guest Reviews

Less than stellar experience!

This is my second overnight stay at this resort and I am very disappointed as my experience this time was less than stellar. When I arrived to check in to my room, not only did I not receive any recognition for being a high value Imember, they didn't have a room for despite me having made the reservation at least 8 hours in advance. I was not offered an upgraded room despite the fact they had them. Instead I had to ask if they had upgrades and then was reluctantly switched to an upgraded room. The resort and facilities overall were very nice and clean. However, my stay was cut very short and I was unable to enjoy all of the amenities. The next morning, my rest was interrupted several times as they hotel called my room 4 times plus plus a knock on the door by housekeeping. I informed the person on the phone that I was a high value member and that I would be checking out late only to have to rush to get my suitcase packed and check out. As a very loyal member to our brand and potential timeshare buyer, I am very disappointed with the stay because I feel like the check-in, check-out, and overall process could have been better. Hopefully, this will be an opportunity to learn and make things better!

Clean comfortable room

The room was very clean and the bed was comfortable.

N/a

Clean, great price, very nice and the staff are awesome.

Excellent Holiday Getaway Location

This was a last minute holiday decision and getaway. It not only met, but exceeded my expectations.

Short visit to SC

I visited the resort for a short weekend and it was really nice. The weather was too cool to use most of the amenities.

Great experience

Your hotel was exactly what we were looking for when it came to accommodating our large group of players and parents. The atmosphere was enjoyable and fun. We got a glimpse of what we can expect when we come back in July.

Dirty room

The room is really nice, but the room is very dirty. Make sure you bring cleaning supplies if you plan on staying. Wear flip flops in the shower and around the room.

Great service

This was an awesome visit. everything was available and accommodating to me and my folks. I have already told many folks from Fayetteville, NC about the awesome service. Actually, I will probably be making reservations for another trip in April 2018.

the bed was not real comfy

the beds need to be changed I could feel the springs but the room was clean wold of been nice to have room cleaned daily but it was over all a good stay

Hard sell tactics

Check in went fine until sent to get parking pass from folks across the lobby. . These folks are worse than used car salesmen; want to sell you time share and REFUSE to take no for an answer. And you've been sent there to get a parking pass ( which should be done at check in counter. ) Spent 20 minutes and refused their offers five times. Offered $150 to get their briefing and when I refused the man asked if I'd go and then give him the money. The woman was worse; said they were on camera and REQUIRED to do this. Deplorable experience. On check out a lady from Conn was complaining they kept her there for an hour. Again the staff at the check in counter were great, the facilities nice. I talked to the manager and she said she'd "look into it" but obviously it had not changed as the lady complaining at check out arrived the day after we did.