January 31, 2021
Fabulous getaway away from it all at the ski lift
Convenient Relaxing Lovely people and staff Excellent cleaners All they need to do is get the gondola working full time
January 18, 2021
Good, could be better
Good amenities. Went there in winter with friends. I wish they let us open the windows to aerate and the swimming pool was a little warmer. Had a great fondue there
January 29, 2021
Great stay near Heavenly Ski Resort
We have been staying at The Ridge for two weeks every ski season since 2015. The units are convenient to the ski resort. We were hoping since Holiday Inn purchased the resort they would upgrade the units. They still have the same old furniture since our first stay in 2015. Maintenance is good, but they maintenance staff is busy due to the units' need for upgrades and refresh of kitchen equipment, furniture and general maintenance. We still love the place and will continue to stay there, but some upgrades would be appreciated
January 24, 2021
comfy room with great location
Room is very spacious and comes with a kitchen and proper dining area. Located right next to Heavenly's stagecoach which is a plus if you come to ski.
January 18, 2021
Old, gross and overpriced
Broken stove, broken oven, coffeemaker but no coffeepot!, peeling cabinets, old scratchy sheets, no pillows and blankets for the pullout couch.
January 18, 2021
Great last minute stay and was clean and easy access to parking.
January 3, 2021
Worst Experience during Holiday stay
This was the worst experience ever during Holiday stay. I’ve been a client since 2008. But this time was very embarrassing for me in front of my guests. I had requested 2 Vella suite with balcony and hot tub. I paid the highest fee to get what I wanted. As we arrived it was not available according to front dest and they gave us a different room that was nothing what I requested. They refused to give us more towers and blankets. Stayed 2 nights 3 days without anyone cleaning the suits. And refused to give us clean towels. This was the worst experience ever. And I will never return to this hotel. They promised to refund me 50% but Ofcourse that didn’t happen. After we left after that nobody returned my calls. And only credited me for one room 20% instead of 50% The suits smelled BAD. Dust everywhere.
January 10, 2021
Great Hotel with an amazing view!
Great resort with good amenities. Hotel has an amazing view of the mountains. Great location and it could not be any closer to the sky resort.
December 31, 2020
Fine, but amenities misleading and degraded experience
I was sold by the hotel staff on the ability to take a private tram to the ski lodge. I paid a premium for this. The most I have paid for a hotel, and I was very disappointed when I learned I had to call a shuttle and wait. The shuttle staff were rude, but it is COVID.
January 6, 2021
Great location, fair room
My friend and I recently stayed in a two bedroom suite here. The location is great...a short walk to the slopes and chairlift, and the views are beautiful from the room. We had issues, though...one room had bad heat, the dishwasher leaked, my sheets were full of hair the first night, the screen door on the balcony was broken, the wifi was not reliable. That being said, keep in mind this isn't a luxury resort. You get what you pay for. Based on our stay, we would have liked to pay a little less...but management did not give us a break, even after contacting them a number of times. (They often didn't answer their phone.)