October 17, 2020
While the check-in experience was positive, everything about the room and service was the pits! The room we were given was missing several amenities, and we could not be absolutely sure it was cleaned as well as it should have been. Maintenance of several items in the room was lacking: (1) no air conditioning; (2) toilet seat loose; (3) kitchen under-counter light didn’t work properly. Mainly, however, we were most disappointed by the lack of response when we had to call the front desk to have security come and silence those in the room next to us, who were shouting and cursing vulgarly. No one from security ever appeared. So much for service!
October 10, 2020
Easy going and nice environment
From the time of check in to the time we checked out. It was an overall good experience. Friendly staff. Clean resort. Happy we spent the 4 days up at the ridge
October 12, 2020
Beautiful location and room - but had issues
First off - once issues brought to manager's attention - accommodations were made to rectify problem, but issues happened in the evenings when manager was not on duty and the staff needs more training on customer service. Spoke with manager upon check out and apologies and repairs or credits offered. Fireplace didn't work. Iron spotted blouse. Key card did not work the second night for access. No one answered reception desk phone. Took multiple requests for service.
October 10, 2020
Do not book here!!!
Service was awful Sheets and towels had black long hairs on them, requested blanket bc heater never worked and got the blanket the same day we checked out. Remote did not work for tv. Food was over priced as well as the room.
October 2, 2020
Comfortable beds but rooms are very dry
Rooms are clean, beds are comfortable, however the rooms are pretty dry, humidifier is definitely needed during the stay. We requested humidifiers, but due to high demands on the weekend, we got it the day after, It was a great stay other than that.
September 30, 2020
I will return!
Friendly staff, clean rooms, excellent view, great price!
October 4, 2020
Great views and overall a fantastic place to stay.
September 20, 2020
Bed was comfortable
All was more than expected, the staff very very accommodating, cheerful, and willing to help, the ambience was great, even the view from the room was superb, Vifi had no problems, was able to relax, was like a home away from home.
August 13, 2020
Excellent room, very spacious and clean! Kids also loved the pool and the ping pong tables! We will come back for sure!
July 25, 2020
Review by long time visitor
We have been going to the Ridge Tahoe for 10 years and this year was by far the worst. There has been no maintenance done in a while - many things are broken (tennis courts, pool, windows, rooms are worn out) and the resort is severely understaffed. Those that are working are fantastic and give 100% effort. The resort needs a massive investment to bring it back up to 5 Star standards.