Tahoe Ridge ResortRental Guest Reviews

unacceptable

I have stayed in this Lodge many times while it was under Diamond resorts, this past stay i was very disappointed, Broken / missing kitchen tiles next to the stove with old dried food all over it, Toe nail clippings on the living room carpet, Kitchenware was dirty with dried food still stuck to it. This was unacceptable.. was not Covid clean that's for sure!

Great place to stay

Nice for relaxing after a day in the snow. The kitchen was amazing and saved us money on eating out. The spa tub, fireplace and the views are fantastic

Spacious rooms with full kitchen amenities

This was my second time staying here and it was even better than the first. Room was very clean, modern, and spacious. The bathroom was as large, if not larger, than the bedroom and included a spa-like bathtub with jets. Lovely view, fireplace, and just an overall relaxing, serene vibe. Family oriented amenities, even during COVID. My family played pool, ping pong, went sledding, and worked out at the gym. Would recommend for any occasion.

Great place for a quick Getaway or Family Vaca

Absolutley loved my stay, scenic views, friendly staff, home away from home most definitely :)

Mala experiencia

No sé si por el tema de pandemia o no pero la experiencia fue mala. Las habitaciones que nos tocaron son bastante viejas, no hubo recepción en lo absoluto y las indicaciones para el check in totalmente incorrectas. Solo me hospedé la primera noche porque ya era tarde y cancelé el resto de las noches reservadas. El precio muy alto para lo que ofrece el hotel.

Good views and hot room

Great bang for the buck. Rooms are very large but with dated and Raggy furniture and thermostat. If rooms had newer and better well kept furniture with a thermostat that actually worked it would be a 10/10

Nice stay in Tahoe

Very cosy hotel. Not too far to South Tahoe and recreational activities

Disorganized reservations and check in

We occupied 4 double rooms for what was to be my sons wedding. After your venue canceled the wedding and reception we still came to celebrate. I would have thought they would have been treated extra special. Instead they walked into rooms not cleaned. And waited until 5pm for rooms to be cleaned because housekeeping could not be found. I’m afraid to think what chaos would have resulted had the wedding been on and 100 of their guests were checking in. Booking and confirming rooms after holiday inn purchase was a nightmare. Perhaps 1 call out of 6 calls would result in someone who could actually see the reservation made prior to purchase. I thought it may improve given time. Clearly it has not. The two rooms booked under my name were priced almost $200 different. While the location is beautiful I could never recommend based on the fact that you clearly need more help. And training of your staff. And it does appear you are concerned by these issues.

Did not sanitize my room from the previous occupant

I was given a room that someone else had been in and the room had not been cleaned. The carpets were dirty. The trash can was full. There were no towels. The toilet paper roll was left on the bathroom counter. I had to tell staff twice that the room was not cleaned. I then demanded to see the manager. After about 30 minutes I got another room only to have security come into my room at close to midnight to access the room next to me with what I consider an unacceptable apologize. I really disappointed in the poor management of this facility.

I would Stay Again

Great value for families. Keeps us away from downtown.