Villages Resort at Lake PalestineRental Guest Reviews

The rooms were not even close worth to the money spent

This was not a hotel I would recommend. I went and checked in. Front desk were not accommodating neither was the manager. Wanted to upgrade they would not let me. The rooms were out dated and smelled of smoke and mildew. I would not recommend this property to anyone. I literally had to pay for the two nights and stay at a different hotel and pay for two nights there. Also never received points via IHG. Very disappointing!

this is the spot for a relaxing enjoyable family vacation

Overall this is a 10. Could use a bit of modernization here and there but the Wi-if and internet are fantastic everywhere even the parking lots. The amenities give you more then enough to keep the kids happy. The food and servers are great and it’s enjoyable talking with them a little pricey on some items however. I don’t know of a better getaway spot anywhere

Great location to get away from the bust life

Great pool from ages 2 to 102 will enjoy it. As we have enjoyed many holiday inn club vacations resorts this has been the most recent visit

Comfortable and spacious

The water park, the pools, the spacious rooms, the great view from the Beach Club rooms, it was all amazing. This was our 2nd time, and wont be our last.

Disappointed

Relative to the other places we could’ve stayed we paid more for this place and it was dated a shower was terrible there were no supplies in the kitchen and when we asked for them it took hours. The coffee was very bad as well.

Great stay

There was plenty for the whole family to participate in

Trip with the family

It was very nice the kids loved it will be back soon

Quiet country setting

We were able to just sit back to rest and relax on a porch under the trees and grill out just like being at home

Horrible customer service

First they put us into a hotel room under construction. It was our mistake not checking the quality of the room before we started unloading our vehicle, and let our children inside. After contacting the front desk and being hung up on we got ahold of someone that said we were in the wrong room... even though our keys let us in. They sent security to give us new keys, and he said he would talk to the front desk about issuing a reimbursement. We were never contacted about it. Second issue was calling the front desk, and asking for blankets and pillows for the pull out couch. After 30 minutes I called back asking for an ETA. And the receptionist had an attitude saying it hadn't been that long since the ticket was put in. Mind you I called from my cell phone so could see when I had called. We waited another 20 or so minutes before someone finally showed up. I called at 10 :34, and they did not show up until 11:30.

Unprofessional management

Do not stay there unclean cocorached muskitos everywhere and no hot water no water