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We’re thrilled to have you with us during this fun-filled time of year. The holidays are a popular time for travel, and we’re here to help you navigate it all with these pro tips. We thank you in advance for your patience and understanding.
Check-In Time: Check-in begins at 4:00 p.m. If you arrive earlier, feel free to dive into the joy of our resort amenities while we get your villa ready - there’s plenty to explore and enjoy.
Medication: For your convenience, we’re happy to store critical items like medication in our refrigerators while you wait for your villa to be ready.
We are a cashless resort. The resort accepts credit, debit and room charges as onsite payment methods.
Located in the closet of the master bedroom.
We are happy to replace your used towels or schedule a cleaning for you for a nominal fee. Contact the Front Desk by dialing 0 from your villa phone or by calling (757) 941-1540.
Buildings 61000-65000 fireplaces operate with a switch located on the wall near the fireplace. Building 66000 fireplaces operate with a remote.
10 p.m. to 9 a.m.
We partner with Chargerback to track and return guest items. Please contact the Front Desk at (757) 941-1540 to report your lost item and we will send you a link to Chargerback to fill out the details.
Pull the handles outward to engage the shower.
All villas and common areas are smoke-free; however, you may smoke on your balcony, patio or porch. Please make sure to close the door to keep smoke from entering your room.
Smoking is not allowed inside of the villas and will result in a $250 cleaning fee.
We ask that you take your trash out, start the dishwasher if you have dirty dishes, and place any wet towels in the bathroom. Then just let the Front Desk know you are leaving and we will get you checked out.