Our family really enjoyed our stay there and had a lot of fun. It was great getting to hang out at the pool and watch the cruise ships go out. The beach was a bit of a walk from the main building, but trams are available.
Incorrect Booking - Non-working wifi - non-working hotel amenities
Booked into wrong room then baited to upgrade to more expensive room. Pool closed half the time, hot tub never worked, wifi never worked. Hotel staff inadequately trained.
A Run Down Time Share with the name "Holiday Inn" slapped on it
This is nothing at all like ANY of the many HI resorts I have been to! NOTHING. Stay away. It is a run-down skeleton of what it used to be according to almost every former Ron Jon time share owner that I spoke with while on the property: events/stores on site/ staff everywhere, fun atmosphere, problems dealt with. Nothing like this today. This is, simply put, a time share that HI took over, and put zero effort into making an actual HI Resort. NOTHING. Lazy river broken valve/shut down. Maintanence/shut down. In our six day stay - only ONCE did the water slide open. Four out of six days Lazy river shut down. Hot tub? NEVER HOT - heater on order. Just terribly run, even when you ask to speak w property manager, they do not call you back.
Great place if everything is open.
Great place if everything is open and working, but with pools closed and food and drinks closed leaves you to spending a lot for little to do.
Would not return
Check in was pure chaos. Waited over an hour past check in to be given a room that reeked off cigarette smoke. I was ready to leave at that point. The front desk mgr suddenly found another room which was better, however the ac vent and duct work was covered with dust, that was there for awhile. Rooms are very small. Hot tub nor the slide were operable.
Comfortable bed nice pool area
Out side Bar closed to early and staff wants to be closed at 8 Pm and has an attitude if stayed open past then, Other than that property was clean and nice. Pool was clean and nice, not very busy and was very enjoyable for all of my kids ages 8 to newborn. Inside staff was very pleasant and helpful.
Great for families and great to get out and relax on at a nice resort that is affordable.
Great Location / Pushy Timeshare Sales People
I did not appreciate the pushy, overzealous sales people trying to get me to attend a timeshare meeting while on property. I can understand being asked once at check in to see if I was interested, but when I was called in my room the next morning it was a bit much. I was asked repeatedly and pushed to try to take time from my family vacation to attend. I ended up having to hang up in order to get them off the phone after saying no over and over and that I wasn't interested. It ruined the rest of my day with my family. I would not recommend this property for a relaxing stay to anyone after this experience.
December 5, 2021
Nice pool and slide. Just wish they were heated. People are friendly. Restaurant food was good but pricey.
December 4, 2021
Great place to stay with children!!
Love this place. Have been going since 2004. We took our children here and now we are bringing the grandchildren. We fished, swam, went to the beach, watched a rocket launch, spent a day at Disney, and ate great food. This continues to be one of our favorite locations in America. We will be back!!