20 Years of Priority Club
July 12, 2015
From Great to Frustrating
This hotel is an excellent place to bring the family. Great Pool Area, food and drink was great, easy to get to, plenty of parking close, nice beach, and overall just one of the best IHG locations we have ever stayed at. The frustration came after the stay. As a Spire Elite (Platinum at the time of the stay as the Spire program was being unveiled), I expected better follow through from the hotel regarding the points earnings. We had three nights, one of which had to be prepaid in December with the reservation, and charged several hundred dollars in food and beverage to the room. At checkout, we could not get a copy of the bill because the printer was not working and we had flights to catch. Upon returning home I discovered we were shorted quite a bit on our points earnings, probably about 5k or so and promptly called the hotel to discuss. I was told I had to call reservations to discuss. I knew this was incorrect but just politely asked for a copy of my bill to be emailed to me. I was told they could not access it. I then called IHG rewards and was told I needed to discuss with the hotel. I made another attempt to reach out to the hotel for either some resolution or a copy of the entire bill. Again neither was provided. The hotel bill is also not available on the IHG website. I again called IHG rewards and was promised action within a few days and after two weeks have received nothing back. This leaves me very frustrated and of the belief that the hotel also is not supplying IHG with the information to rectify this situation. Perhaps the time share owners have better treatment? As a very frequent traveler, I can not recommend this location at this time even though it is a fantastic spot because true service and value encompass the entire experience in my opinion. I am thankful that our vacation stay did not have any issues and that the frustration is on me alone and not my entire family. I do want to add that the staff during our stay was excellent, we only had problems and disinterest afterwards.
August 2, 2015
Comfortable bed and great service
Great service in and around the resort. It was clean and beds were comfortable.
Manny The Great
August 1, 2015
Our visit to Cocoa
Everything was great, the amenities were perfect for our 6 and 9 year old children. our bathroom had visible mold outside the shower on the wallpaper. When we checked into our room it smelled like the cleaning staff used a WHOLE can of cleaning spray. We had to leave the door and windows open for an hour then left the windows open for many more hours to get rid of the overwhelming smell. Why so much? Covering for something?
July 26, 2015
Very well up kept area. Very family friendly hotel. Wanted more adults than families since it was a weekend get away with husband. Husband disabled so it was a lot of walking. Front desk sent us a long way to get to our room. Found an elevator closer to our room. Handicap parking was great location.
July 26, 2015
Great Family vacation spot
Very sorry that I did not grab the chance a few years ago to become a time share owner at this resort as it has more amenities than any that I have stayed at. The kids really enjoyed the slide
July 21, 2015
Something for everybody
We are a fairly large blended family. The resort offered fun for the younger kids, the DJ at the pool, the game room, while my older adult kids enjoyed the workout room and the Pool Volleyball. Our unit overlooked the beautiful beach...we fished and swam and played at the beach and had a wonderful stay!
July 18, 2015
Great family vacation resort
Adults and kids found plenty to do, wonderful time had by all.
July 18, 2015
Great family resort
The resort is a beautiful property with plenty to do poolside and a short walk or shuttle to a gorgeous beach. Units are well furnished and roomy.
July 13, 2015
This place is a timeshare and not a hotel. If you expect a hotel, you will be terrible disappointed. Bring breakfast!! None on grounds. Pool is nice, beach a ok. Poor communication with guest about what is going on, how to do it and the best way to do it. For example: rent beach chairs for week at front desk. Have to walk ALL the way to beach to find that out. Putt-putt coarse off lobby, hide balls and clubs. Hard to find pool towels. No signs anywhere.
July 13, 2015
lots of things to do
have never been to a hotel with so much to do. good family atmosphere